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Rikki

Invision Community Team
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  1. Like
    Rikki reacted to Davyc in Proud to Present: An interview with Invision Community President Charles Warner   
    Great interview and fantastic to actually see a living breathing member of the Invision Community team that brings us what we have today and the memories we have of yesteryear.
    In respect of the 'community' aspect I like to view a new community as a book with no pages and the community writes the chapters in their topics, article, images, posts and comments and so fills up the pages of the book to present everyone with something to be proud of.
    I had no idea that Charles was part of LGBTQ+ community and props to both of you for just being who you are and just enjoying life.
    Loved every moment of this and I hope we will see more interviews with other team members in the near future 🙂

  2. Like
    Rikki reacted to Giray in Drum roll please… announcing Achievements!   
    @Matt et al.
    Regarding both an 'all badges' page and, especially, a 'how many {xyz} until the next badge/rank', it's not so much a 'game' issue as it is a motivation issue and don't take it from me, take it from a successful website: TripAdvisor. I'm a Level 6 at TA and, frankly, what got me there was their: "3 more reviews until Level X". They also do this for the 'sub-badges' for instance restaurant or hotel or monument reviews. "Two more restaurant reviews until you become a Gold Reviewer".
    Hope this helps to show how a real-world motivational strategy fuels engagement 😇
    **edit** I CAN'T WAIT! Great addition!
  3. Like
    Rikki got a reaction from Jordan Invision in Drum roll please… announcing Achievements!   
    That will be an option in the upgrader. It will create a single rule where 1 post = 1 point, then keep your current rank names. For all intents and purposes it'd then work the same as the old system (plus the new stuff like notifications and user menu summary, which didn't exist before).
  4. Like
    Rikki got a reaction from AlexJ in Web push notifications, native sharing & offline support   
    In 4.6 the "Stop all email notifications" link will correctly stop any notification emails from being sent. In 4.5 there is a bug that allows digest-type emails to still go out when they shouldn't - but that isn't intended behavior.
  5. Like
    Rikki got a reaction from sobrenome in Web push notifications, native sharing & offline support   
    In 4.6 the "Stop all email notifications" link will correctly stop any notification emails from being sent. In 4.5 there is a bug that allows digest-type emails to still go out when they shouldn't - but that isn't intended behavior.
  6. Like
    Rikki reacted to kmk in Web push notifications, native sharing & offline support   
    With Native mobile, web push... IPS is on the modern need trend way, but still pending the UI clunky and use of space in mobile issues... And yes, I have hope again! 
    Oh forgot mention... The Editor too
  7. Thanks
    Rikki got a reaction from LaCollision in Web push notifications, native sharing & offline support   
    It will "just work" on self-hosted, but only for users who have supported browsers/devices. That's basically all of them except Safari/iOS. Apple has its own web push notification system for desktop Safari but we have decided not to support that right now, and of course iOS doesn't support web push at all.
    It's only tied to existing notification types for the time being, but a 'bulk' option sounds like a useful tool to me, so we might be open to that in future.
    You cannot make Push enabled by default because users must subscribe to them in an opt-in fashion. You can allow/disallow push for any notification type though.
    The banner that shows up explains the benefits of accepting, but you can of course adjust if you like. It's the same banner (with some updated copy) that shows in the 4.5 notification list for new users.
  8. Like
    Rikki got a reaction from jair101 in No-code automation with Zapier   
    No, our Enterprise plans are only cloud-based. We do offer some custom services outside of Enterprise plans (SSO, conversions, etc.) but those would not be considered part of our Enterprise offering.
  9. Like
    Rikki reacted to Nathan Explosion in Updates to our community   
  10. Like
    Rikki reacted to Jordan Invision in Welcome to the team, Jordan!   
    Hey again, Joel. Jordan here.
    First off, I want to say that I genuinely appreciate your passion for community building. We spoke about a year and a half ago via Skype because you genuinely care about the subject and offered me a lot of valuable insight. It really doubled down the importance of online communities. I've always appreciated that convo we had and want to publicly give you props for that. Thank you. 🙏
    You bring up a lot of great points! That's exactly why (I believe) Invision decided to include me in an official capacity, because first and foremost we want the community to be heard and taken seriously. I've been a frequent visitor of the Invision Community; I have a lot of experience regarding the customer side of things and wanting XYZ change. I understand the feeling of wanting my ideas/concerns/feedback heard and hopefully implemented.
    That is one of our goals with my role is to listen, assess and take decisive action.
    I do feel confident I can be an advocate for you and other Invision clients, as well as be a sounding board for the official team. Picture me as an Invision Bridge that connects this community to the team. I believe this takes trust, which I must earn, and I look forward to that.
    You make a lot of great points. The community does not need a professional meme poster. We need someone who has the power to deliver and communicate on meaningful actions to drive our communities forward.
    I do believe I can serve you and the rest of the community in that regard.
    However, I know actions speak louder than words, so I'm looking forward to the future and the upcoming opportunities to show that. 😊
    And just cause I love me a good cat meme.
     


    If you need anything, @Joel R, please feel free to reach out to me via PM. I'm here for you and the rest of the community.
  11. Like
    Rikki reacted to Matt in Welcome to the team, Jordan!   
    Hi Joel!

    I struggled with a single title to encapsulate Jordan's role within Invision Community.

    In terms of Jordan's presence on this forum, then Community Advocate is a fair fit, but even that doesn't cover everything.

    Our community is more than just this forum of course. There are (neglected) social channels, email communications with customers, face to face conversations with enterprise customers and so on.

    To break down the excellent points in your post:

    How will he triage, prioritize, and escalate client feedback to the IPS team, all of whom can and do visit the forums themselves?
    This is really the core reason we're now hiring more non-development roles and roles that don't directly tie into pure technical support. We're growing as a company and part of this growth means that we have to put focus on other areas. Our development team do and will continue to interact with the forums but they have less time to collate and manage feedback, complaints and so on. Having a single person to collect all that information, break it down and then feed it to the team to be planned into future releases makes sense.

    What are the parameters for clients to help highlight and channel our feedback in an effective manner?
    Sometimes feedback is quite formal "I want this feature". Sometimes it's a complaint "I can't seem to get this to work" and sometimes it's just in conversations.

    We do very well in collecting feedback from enterprise clients. We get a lot via email. We also get a lot with regular calls but we've become less adept at collecting feedback from this forum.
    Jordan will be a familiar face that people can speak to. Clients don't need to do anything special to get his attention. He'll go through feedback and make sure that everyone gets a reply and everyone gets heard.
    And finally, as a community advocate, what does he actually advocate?
    As part of our growth, it's very easy when planning development to overlook some suggestions. I want Jordan to be a champion for our customers and represent them in our team meetings.
    Invision has attempted multiple community engagement tactics over the years.
    Yes indeed. We always look for ways to improve. We can create effective strategy but without the required person-power, it stalls quickly. Making new hires in these areas will help us move forwards.
    To be blunt and on behalf of all of your retail clients, we don't need a Community Advocate to post memes.
    I will defend Jordan's right to bear memes and emoji. If you are judging him based on his output so far, that is unfair. He's settling into his role after a fairly intense week of onboarding within our team.

    We need a Community Advocate with the power to deliver and communicate on meaningful actions to drive our communities forward.
    Couldn't agree more. Jordan is an experienced community owner who has achieved excellent growth over multiple platforms (including his own Invision Community, Twitter, Instagram, etc). Jordan is an excellent communicator with a very open and friendly personality. I want him to have freedom to learn more about our customers and make more meaningful connections to get richer feedback that we can use when planning future releases.
     
  12. Like
    Rikki reacted to breatheheavy in Welcome to the team, Jordan!   
    Hey Joel 👋  I really appreciate your feedback and comment. Please allow me to take a moment to digest your input and circle back with you tomorrow (Monday) if that's ok. Just wanted you to know your comment isn't going to sit in the Invision ether. 
  13. Like
    Rikki got a reaction from sobrenome in 4.5: Sign in with Apple   
    If your Apple dev account expires, the login method will continue to work, but you'll no longer be able to manage your keys and services (e.g. to change your callback URL). 
  14. Like
    Rikki got a reaction from opentype in 4.5: Sign in with Apple   
    If your Apple dev account expires, the login method will continue to work, but you'll no longer be able to manage your keys and services (e.g. to change your callback URL). 
  15. Like
    Rikki got a reaction from BomAle in 4.5: Introducing our updated default theme   
    Good spot - that happens because on the invisible widget container above the main content. We’ll figure out a solution 🤞
  16. Like
    Rikki reacted to AA15 in Test drive Invision Community 4.5   
    I like this new design a lot, great job!
  17. Like
    Rikki got a reaction from Donkerrood in 4.5: Introducing our updated default theme   
    Good spot - that happens because on the invisible widget container above the main content. We’ll figure out a solution 🤞
  18. Like
    Rikki got a reaction from Ibai in 4.5: Introducing our updated default theme   
    I outlined the justification for moving links out of that top area in the entry - it allows us to display comment states much more effectively and simplifies the comment area.
    No ad slots have disappeared, and our last substantial design improvement was ~3 years ago - it's well overdue.
  19. Like
    Rikki got a reaction from Ibai in 4.5: Introducing our updated default theme   
    Good spot - that happens because on the invisible widget container above the main content. We’ll figure out a solution 🤞
  20. Like
    Rikki got a reaction from Matt in 4.5: Introducing our updated default theme   
    Good spot - that happens because on the invisible widget container above the main content. We’ll figure out a solution 🤞
  21. Like
    Rikki got a reaction from Claudia999 in 4.5: Introducing our updated default theme   
    I outlined the justification for moving links out of that top area in the entry - it allows us to display comment states much more effectively and simplifies the comment area.
    No ad slots have disappeared, and our last substantial design improvement was ~3 years ago - it's well overdue.
  22. Like
    Rikki reacted to Stritix in 4.5: Introducing our updated default theme   
    This is my favorite default design since the IPS4 beta days. This might be my favorite forums design of all time. Extremely modern and aesthetically pleasing. You've just kept me as an IPS customer with this update. While we haven't seen the new default forums view yet, are you able to add a blue color back for the forums headers, replacing the grey?
    I recently upgraded from IPS4.1 to 4.4 and the 4.4 design is horrendous and on vBulletin 5 levels of awful. The 4.4 update pushed me toward XenForo. This new update seems to correct everything and surpasses any previous IPS4 design. Really impressive work on this
  23. Like
    Rikki got a reaction from Abies in 4.5: Introducing our updated default theme   
    Agreed - we avoid making large changes to the frontend on the whole (save for new features, which necessitate updates by their nature). The downside of that of course is running the risk of appearing outdated, or not being able to employ newer techniques/technologies. It's a balance between competing concerns as always. 4.3 and 4.4 didn't have any substantial changes, so we feel 4.5 is the right time for a moderate refresh, saving a much bigger update for a future (major) version.
  24. Like
    Rikki got a reaction from Abies in 4.5: Introducing our updated default theme   
    I outlined the justification for moving links out of that top area in the entry - it allows us to display comment states much more effectively and simplifies the comment area.
    No ad slots have disappeared, and our last substantial design improvement was ~3 years ago - it's well overdue.
  25. Haha
    Rikki got a reaction from Takohashi in 4.5: Introducing our updated default theme   
    It's not really duplication - it's an indicator of why the post has been highlighted. Simply showing a lot of reactions doesn't provide any indication why the post is green; simply showing the user's group under their photo doesn't indicate why the post is yellow. The status badges are a much clearer indication of why a particular post has lit up.
    We've always had an indicator for popular posts, but the group name one is new (previously the post was just highlighted with no explanation). You could, I suppose, argue that that is duplication. Initially, we had toyed with making that badge say "Staff" or similar, but there's no guarantee a community uses the highlighted group feature for staff only. Even though language can be edited, it wasn't an assumption we decided to make.
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