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Rikki

IPS Staff
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Rikki last won the day on April 19

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About Rikki

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    IPS Brit
  • Birthday 08/17/1983

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  1. One of the bigger decisions a community manager has to make as a community grows is whether to employ proactive or reactive moderation (or a combination of both). This isn’t always a conscious decision; sometimes forum moderation features are toggled without giving much explicit thought to the style of moderation desired and the pros and cons of doing so. It’s worth taking a moment to consider the reasons behind each type, and come to a justification for one or the other. Firstly, let’s discuss what we mean by proactive and reactive moderation. Proactive Moderation With a proactive approach to moderation, the goal is to prevent bad content from ever appearing in public. The primary way that this is achieved is by having moderation staff review all content posted, and manually approving it after deciding whether it is acceptable. Another feature that could be classed as proactive moderation is administrator screening of new registrations. When a new user registers in the community, their account can be placed in a ‘validating’ state, requiring an administrator to review the information submitted and deciding whether to approve the account. As you might expect, proactive moderation is the safest way to ensure bad content doesn’t make it to public view. However, the significant drawback is that users won’t see their content immediately, which can be frustrating and severely stifle productive discussion. At worst, it can push users away from your community altogether. Heavy-handed moderation is often viewed negatively by members who are trying to participate, and can ultimately backfire. With a proactive moderation approach, it’s important that you communicate with members one-to-one if they post content with good intentions but which doesn’t meet your criteria. This can reduce resentment over wasted effort, and gives them the opportunity to adjust their approach for future content. Reactive Moderation In contrast, a reactive approach to moderation allows user to post freely, without explicit pre-screening of content, with moderators reacting to issues as and when they arise. Reactive moderation is, generally speaking, a more pleasant experience for users because it allows them to engage fully with the community. However, there is of course the risk that unsuitable content is seen in public, at least temporarily. Choosing a reactive approach doesn’t have to mean a free-for-all. There are many features you can use to make identifying and dealing with bad content a quick and painless process, while still allowing users to contribute freely to the community: Report center Allows users to identify bad content and submit notifications to moderation staff for prompt action. Badword filter, URL filtering and keyword triggers Prevent common swear words and other divisive terms from being used by censoring them or replacing them with ***. You can also blacklist undesirable URLs from being used within posts. Plus, automatically watch and moderate posts that contain terms you specify. Warning system Where a user has proven to be problematic, the warning system in Invision Community allows you to track infractions and apply punishments to the account. These can range from a simple warning message, to suspension, to complete ban. Users can be required to acknowledge the warning before being able to see the community again. Moderation queue Individual users can be placed into the moderation queue, requiring all content they post to be screened by a moderator before being visible - a good compromise that means you don’t need to screen all content, just that from troublemakers. Spam service The IPS Spam Defense Service is a free service that automatically reviews new registrations to your community to determine whether they match any known spammers, using data crowdsourced from other Invision Community sites. The service can virtually eliminate known spammers from your community, preventing them from ever causing a problem. One-click spam cleanup If a spammer does make it into your community, removing their posts and banning them is a one-click action for moderators. Saved actions Saved actions make it quick to apply multiple moderation actions in one go. For example, if members often post support topics in a non-support forum, a saved action would allow moderators to move the topic and reply to let the member know what happened - all with a single click. Which is the right approach for your community? Every community is different, so there’s no one answer here - that’s why Invision Community includes features that enable both approaches, to allow you to determine which to use. In general, we suggest thinking of reactive moderation as the default stance, and increasing the amount of oversight you make depending on the circumstances. There are exceptions of course. For example, in a situation where a user posting personally-identifying information in a public forum could have a profound implication for personal safety, a proactive moderation approach might be more desirable. Similarly, if it’s essential that users receive correct information that has been vetted by your staff, you may want to review content before it appears (though in this case, other techniques might be considered, such as staff labelling content once it is ‘approved’ by them). Your choice need not be entirely one or the other, either. While Invision Community has moderation settings that apply to the entire community, it’s also possible to apply different settings on a per-forum or per-member group basis. Communities often make use of per-group moderation as a way of screening new members. This is achieved by putting new members into a ‘limited’ group that requires content to be reviewed by a moderator. Then, using Invision Community’s group promotion tools, the member is automatically moved to a regular member group once they have a specified number of approved posts (usually a low number; one to five works well). This approach reduces the danger of a rogue member signing up and creating a problem, without requiring the resources to screen every new post to the community. Finally, whichever approach to moderation your team ultimately finds work best, we recommend creating a clear, detailed set of community guidelines that outlines the boundaries of the community, and what you consider acceptable and unacceptable from members. Most users don’t set out to create problems for you, and referring to your guidelines can often put the lid on any trouble before it starts. We hope this overview proves helpful to both new and established communities. If you have any approaches to moderation that you think others might be able to learn from, please go ahead and share them in the comments below!
  2. IPB bridge to WordPress

    Hello Yes there are a couple of options in our Marketplace - you can check them out at https://invisioncommunity.com/search/?&q=wordpress
  3. It was done via a CSS class so that people wouldn't need to edit the template to show it again if desired.
  4. Disable GZip Compression?

    It isn't possible to disable gzip within Invision Community I'm afraid. If HTTP_ACCEPT_ENCODING specifies gzip, it'll be used.
  5. IPB Chat

    Unfortunately the Chat app was retired a while back - sorry about that!
  6. IPB Clubs

    Hello Clubs is part of our core application, so it's included with all plans. Which club features your members can use will depend on which apps you have, e.g. if you have Forums, clubs can have forums, if you have Gallery, galleries can be added to Clubs, and so on. Hope that helps
  7. Is 4.2 out?

    Hello Yes 4.2 is officially out - 4.2.4 is the current release. Hope that helps
  8. IPS Navigation Menu Feedback

    That's not a standard behavior - I am intentionally very cautious of any sticky menus because they're quite a bugbear of mine! Feel free to submit a support ticket if you aren't able to figure out where that behavior is coming from, and we can take a look.
  9. IPS Navigation Menu Feedback

    Could you clarify which menu bar you mean? Our navigation (if it's the one I think you're referring to) isn't 'sticky' and should remain at the top of the page.
  10. IPS 4.2 observations

    R.E the logo in the AdminCP, note you can also just click the 'Settings' tab to go to the Dashboard too, just below the logo.
  11. Don't care for the new look

    Whoops, that's fixed now
  12. Don't care for the new look

    What in particular don't you care for? Specific feedback is helpful in cases like this
  13. Clubs - a different use

    This is actually the reason we have the 'public' privacy option on Clubs. What you suggested came up during development, and we wanted a way for clubs to be used as knowledge containers, rather than something people had to specifically join. It'd be a huge undertaking to turn the whole platform around to a subject-based structure but hopefully this is a good starting point.
  14. Hello, To answer your questions: We don't offer transcoding right now unfortunately No - if a user can see the post, they'll see all the content in that post They would need to create an account within your community, and whether they are required to supply an address depends on the payment processor you choose to use Yes you can configure tax rates; users can't bypass tax by supplying a tax ID unfortunately Since you're familiar with PHP, you'd likely be able to do so. They'd need to have a suitable API of course, and then you'd need to build a small extension for our software that interfaces with it. We don't have documentation on this since it isn't a common task, but you'll be able to follow the source code of one of our built-in methods. I am not familiar with XF2's code but I would assume it's a similar structure (as an MVC app). You can check out our developer documentation at https://invisioncommunity.com/developers/docs/general/enabling-developer-mode-r23/ We have around 20 staff
  15. How is data exported?

    Hello, When you say exported, do you mean if you wanted to switch away from software? If so, that'd be a question for your new platform to answer - from our side of things, you'd have an SQL file containing your data, and a folder containing all the attachment files. How that data gets into whichever platform you decide to move to would depend on that particular platform. Hope that helps - sorry I don't have a more definite answer!
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