Mark
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Everything posted by Mark
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Well all that's required for us to help you is for you to contact technical support through the client area. Seeing as I offered to look into the problem regarding not being able to access the client area for you, and you didn't send me a PM, I'll assume you sorted it out and will do just that :)
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If you didn't get a ticket ID number, then there was no ticket created. Hence why we didn't respond ;) On the contact us page, there is an EMail address you can contact the billing team through - have you tried that? You should get an auto-response from us, with a ticket ID number. If you don't get that autoresponse, then we didn't receive your Email and I can only assume that there is a problem with your Email service provider. If you'd like to PM me your Email address, I'll see if I can help, but all you need to do is Email one of the addresses on the contact page :)
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Do you have a ticket ID number that we could look up? When I spoke with someone in that department yesterday, I was told there were no open tickets in billing/accounts - so if you haven't received a response, we haven't received your question.
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I don't see how asking for more information so we can work on a solution can be seen as a "cop out" by any stretch of the imagination ;) Most hooks are working fine, there seems to be a select few that are causing the problem. Let us know what hooks you have installed (links to download them would be helpful) - that way we can install those same hooks on a test board and see if we get the same problem.
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It depends, actually on what kind of license you used to have, etc. Kotonoha is correct for the most part though, most users (i.e. anyone who purchased their license in the last 3 years) won't need to worry about this. If you have any questions about any invoice you've received or the validity of any license, the best thing to do is contact the billing team directly - we will always send you an Email before taking any monies, and if you don't want to be charged automatically, you can remove your credit card information from your account.
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We have been looking into this issue, but as far as I am aware, nobody so far has been able to reliably reproduce it - if a board is only using hooks we've provided, it works fine (as proven by this forum). In fact, from what I've seen, it is particular hooks that are causing the problem. We've just been unable to track down why. What hooks do you have installed?
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That is correct. You don't have to buy an IPB license if you have a hosted community. Also, if you have a hosted community, you can upgrade your package and get Blog, Gallery and Downloads included.
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[suggestion] Help topic for using the reputation system.
Mark replied to Andy Millne's topic in Feedback
It's mentioned briefly in the "Topics and Forums" section of the help topics - how much more could we write about them, seeing as they don't actually do much at the moment? -
That makes the support techs angry :P
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Doing this would delete (physically, not just moved to trash) any posts currently invisible: DELETE FROM posts WHERE queued=1 You would then have to rebuild topics and then forums. Unfortunately, there's not an easy way to just move them to the trash can - a post cannot exist without a topic, and it's not possible (realistically) to generate a topic to put the post in using an SQL query.
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For #2 - this is something I debated for a while... IPB has no feature comparable to vB's soft delete. It's not *really* possible for the converter to move them to a trash can as that would require first creating a topic for them - which would slow down the converter (and posts conversion is already intensive). The best thing for you to do is probably to run a SQL query to just delete them all, then rebuild topics and forums. I will keep it in mind though... perhaps add a setting to ask users what they want to do with them.
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Besides not being able to forward individual messages (which is something we could look at) - what is it that your users don't like? It can essentially be used the same, just replies are on the same screen as the original message, which surely can only be easier for users?
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Andreas, The problem with post conversion is normally caused by one particular post with invalid BBCode syntax. The next update of IP.Board includes a fix so this won't happen - but in the meantime - if you purchase the conversion service, we can track down and remove the offending post so that it'll convert without problems. Your other problems sound like a mix of possible bugs in the converters, and things caused by the incomplete post conversion.
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The video tutorials have always been temperamental - when we do them for 3.0 (currently the only ones available are for 2.3) I believe we're going to use YouTube for them.
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Both the things you asked for are covered in the inline help. For adding a custom profile field go to Admin CP --> Members --> Custom Profile Fields (you could also type "custom profile fields" in the search box to end up here") - then click "Add Field" and then "Get Help With This Page". This has detailed description of the settings, and some examples of how to use them. For Facebook Connect - go to Admin CP --> Tools & Settings --> System --> Facebook Connect (you could also type "facebook connect" in the search box to end up here") - then click "Get Help With This Page". This gives an overview of Facebook Connect and has a link to an article which walks you through setting it up.
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We are at the moment, a lot busier than normal. Since 3.0 was released, as I'm sure you can imagine, everybody has questions which have flooded tech support. While we state a guaranteed 48 hour response time, we usually provide much better. We're doing as much as we can to get things back to a standard we can be proud of, and we thank you for your patience and understanding during this time. Please let us know if you have any other questions or concerns :)
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Possibly, if you submit a ticket I can have a look into it :)
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It's been there since 3.0 was released ;) I'd recommend expanding any help pane (click the icon next to close) as you're right, it's hard to see everything in that little window. Our plan with documentation at the moment is to provide some guides for the areas that can't be covered inline (i.e. getting started, skinning) that take a more "examples" approach - the inline ACP documentation will continue however to be the main documentation source. The problem with that massive pdf we had for 2.3 was not only was it difficult to update, while it seemed very thorough, the whole thing was pretty much "To add a forum, click 'Add Forum'" - which isn't really very helpful. We much prefer the inline help. The habit one should be getting into is using the ACP search to find the page you need, and then use the inline help if you need it. Once you get used to it, I think you'll find this easier than opening the pdf, searching that, and then going back and forth from the pdf to your acp to do what you want to do.
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Your server doesn't meet the requirements for IP.Board 3.0 - specifically, you don't have PHP5 installed. Your host will normally install it for you if you ask them and you can download our requirements checker script here to check you have everything you need. If you have any other questions or concerns, please submit a ticket or post in this forum. Thanks :)
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I remember seeing your phone message, there was no number to call you back but I replied to your ticket as soon as I saw the message. If you're still having problems, PM me the ticket ID number and I'll take a look for you :) After one minute of being on hold, the phone system will automatically transfer you to an operator who will take a message, and then we'll call you back. Most customers find this preferable, particularly if they're calling from abroad and are paying for the call. Even if you're first in the queue - we can sometimes be on the phone to one person for a very long time.
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Your tickets have been received by the system and will be addressed by a technician shortly. We are currently experiencing a much larger than usual number of tickets and so it may take slightly longer than usual for a response. Our guaranteed response time is 48 hours, however, which all of your tickets seem to be under. Thank you for your patience during this time. If you have any further questions or concerns, please let me know :)
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Do you have a ticket ID number we could look up?
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I have responded to your ticket. Please let me know if you have any other questions or concerns.
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Edit --> Use Full Editor on the first post in the topic :)
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Please submit a ticket for support :) invisionpower.com/customer
