Mark

What are the upsides? If people want to buy a license or hosting, they can buy it from us... why introduce a middleman? I don't really see how having reseller accounts would benefit us or our customers - just seems messy.

They're in the "Tools" directory of the converters ;)

Bare in mind what you're looking at is beta of a 1.0 version of a product ;) Most of your suggestions have been discussed and are definitely on the table - but of course we need to make sure the basic functionality works before we go loading it will tons of goodies :)

Yeah. Or submit a ticket and we'll do it for you - whatever works best for you ;)

Yes, I can handle that :)

I'm concerned as to what exactly you might be referring to :unsure: If you're doing something illegal, I would think us telling you that breaks the terms of your license would be the least of your concerns.

We did launch a sale - information is here:

The details haven't been finalised yet, so let's not get too hung up over pricing and technicalities. Right now we want to make sure that the system will work under heavy load, and see how many users a single server can take, etc. before we can give specifics on pricing. :)

It's because WBB associates polls with posts (you could for example, have multiple polls within a single topic) whereas IPB only allows one poll per topic, and it is associated with the topic. It's a feature IPB doesn't have, so we can't reliably convert it.

I don't think an order has ever had to wait that long ;) The billing/accounts team start in in about an hour, and approving orders is usually the first thing done :)

Updated with conversions information.

It's included in the converter script under the "Tools" directory. Simply open the config.php file, edit the variables - and then upload all of the files to wherever your vBulletin source files were.

Yeah, it puts up a 301 redirect message No problem - moved :)

Oh of course - if you ask us where a setting is, we'll show you. I think IP.iBaLLiN meant if, for example you said "my members aren't able to log in" - rather than saying something like "okay, well first check this, then that" and continuously going back and forth, we tend to look for ourselves and come back with what the problem was. The thing I hear most from vBulletin converts is how amazed they are that we'll install and upgrade the software for them at no extra charge :)

I think the point is, while we can appreciate that today you had a ticket that was open slightly longer than usual, and we understand that can be frustrating - a quick look at your recent support tickets shows that this isn't indicative of our normal service, as your original message suggested. As always, we strive for the best support times we can deliver, however some times we have a larger ticket volume than usual (as was the case today). At all times we guarantee that your ticket will be responded to within 48 business hours, and it seems that we have been delivering this. We also offer a feature to mark tickets as critical should your forums be completely unusable, in which case your ticket will go straight to the top of the queue, and do also offer options for purchasing phone support, and the Business license which has a shorter (24 business hours) guaranteed response time. Since there's little more to say and I think this topic is just derailing, I'm going to close it. If you (or anyone) have any other questions or concerns, please do not hesitate to contact customer services or give us a call.

So, actually, you've never had to wait 48 hours?

Looking at your most recent tickets: 608369: We waited for you to accept our disclaimer, which you eventually refused to do and closed the ticket yourself. 606915: We responded about 4 hours after the ticket creation. 604629: We responded about 40 minutes after the ticket creation. 603845: We initially responded about 15 minutes after the ticket creation, and then you replied on a Saturday, and even then we got back to you about 8 hours later. In fact, I can't see any tickets that have been open anywhere near 48 hours. I see one that is open now, but that was also only created yesterday. Am I missing something? If you can provide the ticket IDs for the cases your referring to where you've had to wait, we can see what's going on.

Skins should continue to function so long as you apply the changes in the skin difference report we provide. Point changes are only bug fixes - we don't "change our minds every twenty seconds" - if there is a bug in the skin... we have to fix it ;)

It's probably best your "friend" submits a support ticket - if they need to renew or whatever we can let them know :)

I believe the plan is to scrap most of what we have in the knowledgbase at some point, since most of the stuff in there is outdated. Things like installs and upgrades are now here: http://community.invisionpower.com/resources/official.html

Matt did loads of optimisation for 3.0.4. Glad to hear it's improved things for you :)

It's not that simple though, is it? When we get tickets from people saying "my board is slow" - if our response is something along the lines of "Well you're using a resource intensive feature on a huge site on a shared server - turn it off and you'll be fine", it rarely goes down well ;) "But my board depends on it!", "You shouldn't advertise a feature that doesn't work!", etc...