Mark

I apologise for the problems you're experiencing. I am looking into the problem now.

Thank you for the kind words :) Particularly as I see you've been a customer for a little while (normally these topics only come from new customers) - it's great to know that we're providing a level of service you're pleased with. If you do have any suggestions for improvement, do let us know :)

It's just a number guys, don't let it get to you ;)

Do you mean when you reply with the fast reply box, it submits the reply via AJAX rather than loading the page, or...? If that is what you mean, the problem is, if someone submits a reply while you are typing, that won't show... unless there's an additional AJAX call to fetch new posts, but then that totally defeats the point of using AJAX, since you now have 2 page calls... you might as well just reload the topic.

Thanks for the feedback :) For search, if you have your own server or VPS you can install Sphinx, which will probably help a lot. Unfortunately, a lot of the problems with search are MySQL limitations outside of IP.Board's control.

An interface overhaul for the client area is something on the horizon. We've also been considering changes to the ticket system (for example to support attachments). If anyone else has ideas for the client area, now is the time to share :)

Not sure if you're on 2.3 or 3.0, but this is pretty much exactly what IP.Board 3 is ;) In IP.Board 3, the forums application is just that, an application of a framework. You can easily change the default application to IP.Blog if you want a blog as your homepage, or to IP.Content if you want to create your own (you have to do this via an edit to the initdata.php file since it needs to be loaded before anything else, but it's just a one line edit). You can also reorder the tabs quite easily by dragging and dropping the order of the applications in the manage applications page - true, it won't let you move non-default applications above default ones, but that's just an interface thing - if you really want any tab to be at the front, you can edit the order value in the database. You should have a delve around in the 3.0 code - you'll notice that the bulk of the code is in /admin/applications/* and /admin/applications_addon/* which are the application code resides - one of them is forums, one is members, etc... it's pretty much exactly what you're suggesting :)

IP.Board will automatically show the date (if ever) each participant in the PM last read it. You can see in that screenshot that Matt hasn't read the PM yet, and the dates that everyone else has. It also indicates which members have turned off notifications for the PM (note that the bell icon for me is greyed out, this means I've opted to not get an EMail/popup when someone replies to the PM).

What you're discussing is very theoretical - the number of people who have genuinely wanted to use another forum software on our hosting I could count on one hand - and the reason is usually they want to transfer and then convert to IP.Board. De jure, we do not allow several competing products due to various reasons - a list of the products we don't allow is in the hosting policies: http://www.invisionpower.com/legal/hosting_policies.php De facto... well, nobody ever wants to.

It's just a multi-mod which is a out of date. New staff sometimes use it :P I've removed it - so problem solved :)

:rolleyes: Let's not get into debates about encoding and whatnot. Our standards of service state quite clearly that we do not offer refunds. It is of course disappointing to hear that the product is for whatever reasons not suitable for your needs, but we do not offer refunds due to the fact that we cannot stop the software working if you've already downloaded. We make this policy quite clear in the frequently asked questions section of our website. If you're actually having a technical problem, I would encourage you to contact technical support - if you have done so and are not happy with the way it's being dealt with, please let us know. If however, the issue is simply that you don't like the product, I'm not really sure what we can do - we offer demos of up to a week long and have plenty of avenues for asking pre-sales questions. I'm going to close this thread since discussions about reselling licenses and such which we're getting into isn't really appropriate for these forums - if anyone has any questions about the refund or reselling policies please contact account assistance via the client area :)

Yeah, that's the only thing that I can think would be going on. We accept PayPal for both new purchases and renewals. If you're having issues, submit a ticket to account assistance and I'm sure they'll be able to assist :)

Well of course - but there has to be an index page, be it "index.x" or "default.x" or whatever else - it's not duplicate content though, is it? It's an index page that can be accessed either directly, or by going to the domain.

Well, we do use canonical links in IP.Board where appropriate, but for some of the examples you gave: http://community.invisionpower.com/index.php?/index.php?f=page-that-doesnt-exit IP.Board wouldn't link to that.... and you could do that on any page, even Google's home page: http://www.google.com/webhp?f=page-that-doesnt-exit I don't think the idea is to add rel='canonical' to every dynamic page. I'm by no means saying it's a bad idea or won't be included... I'm just thinking you underestimate Google's algorithms - I reckon it knows without the use of canonical tags that domain.com and domain.com/index.something are the same page.

While I don't claim to be an SEO expert - I wold imagine that Google knows and expects domain.com and domain.com/index.something to point to the same location...

Assuming you're talking about ticket 614042 - we definitely did reply saying it had been moved up, I'm looking at it right now :) It is our policy to always let you know when we move a ticket. Well, you know now so I suppose that's all that matters :)

I have just looked at your ticket and it seems that the general support technician did notify you in his last reply that it was being escalated. Someone in Tier II will look into your problem and get back to you soon :)

Glad to hear it :D Let us know if you need anything else.

That is an option if you prefer to have your community that way :)

If you created your account for the client area, then logged in to the forums, it's likely that your login name is the same as your EMail address.

Either they actually charge you in the relevant currency or they base it off current exchange rates. If it's the latter, I'd imagine it would work most of the time, but could potentially be a couple of pennies out.

It's not really possible to do - the amount you pay will be dependant on the current exchange rates for your payment method.

Even on dedicated servers... it would be too resource intensive to be practical.

IP.Chat will be available for all customers, in fact, active current license holders will receive a free chat room. Even though it's hosted on our servers, it's not limited to those hosted with us - much like the spam monitoring service. As for availability, it's difficult to say. We've been using this beta to gauge some of the technical things on our end (how many servers we'll need at launch and so on) which should give you an idea of where we are in the development cycle. An announcement will be posted once we have a decided release date :)