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DawPi

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  1. Like
    DawPi reacted to Matt for an entry, Editor Stock Replies   
    Wouldn't it be nice if the Invision Community editor could re-use whole replies, text snippets, and even reply templates?
    As we get ready to welcome more customers into our staffed community support area, this feature idea has become a reality to help form personalized replies.
    Invision Community has a saved actions feature that allows the community team to perform multiple actions on multiple topics. For example, you might want to add a title prefix, move the topic and add a reply. This works great for 'canned' responses and actions, but it is less useful if you want to edit the reply to personalize it.
    Stock replies allow you to set up entire replies, partial replies or even reply templates.

    Stock replies via the editor
    Once you have these set up in the Admin Panel, they are visible on the editor.

    Stock replies are configured in the Admin Panel
    You can choose multiple stock replies to build up a message with handy re-usable reply snippets.
    stockreplies_video.mp4
    Each stock reply has full permission capabilities, meaning you can specify which member groups can use each stock reply. For example, you may wish to create partial replies for your team but encourage members to use a reply template to report bugs, etc.

    Using stock actions as a template
    We hope you like this feature, which is coming to our 4.6.7 October release.
  2. Like
    DawPi reacted to Jordan Miller for an entry, In Case You Missed It: Watch our 4.6 Live Event   
    Invision Community's latest update, 4.6, is officially out! 
    To celebrate, we hosted a live event on Zoom.
    I, alongside two of the three Invision Community co-founders @Charles and @Matt (shout-out to @Lindy) sat down for a roundtable talk to chat about some of the slickest features 4.6 has to offer.
    If you'd like to refresh your memory with exactly what features we implemented in 4.6, check out our detailed blog post (after you're done watching our live event above, of course). 
    It includes:
    Achievements Spam Improvements Health dashboard Web app and push notifications Anonymous posting Solved content Show when a team member has replied
    Did you catch the low-key Smart Community announcement? 🙃

    We also wanted to take the time to answer a few questions we received during the live event that we couldn't get to in the moment.
    Question: regarding the anonymous posting... is it completely anonymous (like no record is stored of who posted it) or is just a pseudo thing, like it shows "anonymous" but admins/mods can see who posted it?

    Answer: The community owner can choose whether moderators can see the true identity of the user. This uses the built in moderator permissions so they can have it so all moderators, just specific moderators or nobody can see this info.
    ---
    Question: Is the translation service be hosted by IPS or do we need to use Google or Bing services on our community?
    Answer: It will be a turnkey service provided by Invision Community.
    ---
    Question: Does Achievements show how many x Points are left to the next level?
    Answer: Yup!

     
    ---
    Question: When will Smart Community be available?
    Unsatisfying Answer: We are excited to share more details on Smart Community soon!
    ---
    We appreciate you participating / watching our first-ever live event. We're planning on doing more, so keep an eye out for the next one.
    Thoughts? Comments? Questions? Concerns? Drop us a line in the comments!
  3. Like
    DawPi reacted to Matt for an entry, What's new in 4.6.0?   
    Well, friends, what a journey we've been on since we started work on Invision Community 4.6.0.
    With 11 developers accumulating 934 commits over 3,157 files changing 120,281 lines of code, we're ready to show it to the world.
    Along with over 260 bug fixes, this new release contains some great new functionality. Let's take a look at what's new.
    Achievements
    Achievements, badges, ranks, rules, gamification, whatever you want to call it, this is the most significant feature for Invision Community 4.6.0. This brings a whole new level of earning and showing trust to other members while gently nudging more quality contributions to your community.
     
    Zapier integration
    Do you want new member registrations to magically appear in a Google spreadsheet? Perhaps you want members who opt-in for newsletters to be added to Mailchimp or ActiveCampaign. Cloud and Enterprise customers can do all this and more without writing a single line of code, thanks to Zapier.
     
    Web app and push notifications
    We took the time to round out our PWA (progressive web application) framework for 4.6.0 to include service workers, push notifications and more. I barely understand it, but Rikki takes you through the changes in our blog entry.
     
    Anonymous posting
    For some types of community, where discussion topics are particularly sensitive, community owners want to make sure that members register with their real details but are given the option to post anonymously where appropriate. For example, organisations dealing with abuse or sensitive topics might want the member to feel safe and disinhibited to post info without fear of being identified by the rest of the community.
     
    Solved content
    In Invision Community 4.6.0, we have rounded out our "solved" feature by allowing the feature to be enabled on a regular forum, along with notifications, statistics and more.
     
    Show when a team member has replied
    When you're scanning a list of topics, it's helpful to know when a community team member has replied, as these replies tend to have more authority and are more likely to resolve an issue. 4.6.0 adds a feature to show when a member of the team has replied.
     
    Health dashboard
    As Invision Community is a top of the line community platform with excellent developers and an amazing QA team, it's unlikely ever to go wrong. On the infrequent occasions that you need to identify potential issues within your community, the new health dashboard makes it easier to diagnose problems and request support.
     
    Spam improvements
    Our Enterprise customers run very visible and very busy communities. One of the pain points they had was identifying and limiting the annoyance of spam within the community. We created a new round of improvements based on that feedback to mitigate spam, and these changes are available to all Invision Community owners with 4.6.0.
    Cloud and Enterprise customers will also benefit from multiple under-the-hood optimisations for our cloud platform, including better caching of resources for faster response times.
    Let me know in the comments which feature you're looking forward to the most!
  4. Thanks
    DawPi reacted to Matt for an entry, 3 Improvements to Spam Management in 4.6   
    Spam is as much a part of life on the internet as emoji overuse, serial GIF abuse and regretful tweeting.
    But I'm not here to talk about how I conduct myself online; I wanted to talk about three spam improvements coming to Invision Community 4.6.
    As you may be aware, Invision Community has its own Spam Defense functionality, which uses a mixture of crowdsourced data, publicly available data and our own special sauce to help reduce the number of spam accounts that get through the registration system. Invision Community also has several other tools to mitigate spam post-registration.
    These tools have served us well, but as spammers evolve, so must our systems. Here's what's coming to our next release.
    Spam Defense Scoring
    I can't divulge too much on our Spam Defense system lest we give spammers targeting Invision Community information that can assist them. Still, we have made several changes to our Spam Defense system.  These include rebalancing the score thresholds, checking against known TOR networks and proxies and using other data in the public domain to inform our scoring decisions.
    Spam Defense Blocking
    The current implementation of our Spam Defense only allows options to either prevent registration entirely or put the registration in an approval queue. However, the days when Spam Bots stood out from normal registrations are long gone, and it's hard to know if an account in an approval queue is legitimate or not.
    In 4.6, we've added a new Spam Defense option that you can choose to allow the registration but put the new members into the posting approval queue, meaning their posts will need moderator approval before being published.

    This reduces the decision burden and makes it easier to take a chance on a low score from the Spam Defense system and review their posts before they are made public.
    Word Filters
    We have added a new option to the Word Filters to allow content containing specific words or phrases to be held for moderator approval where the author has less than a set threshold of posts.
    For example, you may notice an increase in spam targeting "CBD Oil" and add it to the word filter list to hold the content for moderator approval. This works great and captures a good number of spam posts; however, your regular members get frustrated when they want to talk about CDB Oil in their posts.
    This new option allows you to set a trust level for allowing these words to be used without capturing them for approval.

    We hope these three changes to our spam controls will reduce the level of spam you get in your community!
    I'd love to know what's the weirdest spam (that is safe for work!) you've seen in your community.
  5. Like
    DawPi reacted to Jordan Miller for an entry, Drum roll please… announcing Achievements!   
    One of the overarching goals for any community leader is to shine a bright light on your members. Their contributions should be publicly recognized. Now with Invision Community’s new Achievements system... you can!
    Achievements is Invision Community’s native gamification system baked into our latest update, 4.6. 
    We’ve dreamed up innovative actions for community leaders to publicly recognize members who show up and participate in meaningful ways.
    Award Points and badges based on conditional Rules!
    Here’s what you need to know...

     

    Points
    Our Achievements Points system keeps a running tally of Points. Members may earn Points in a multitude of ways. Essentially, it’s achieved by participating in the community. 
    Create a topic? Points! Post a reply? Points! Follow another member? Nothing. Just kidding… Points!!!
    This is done through creating Rules.

     

    Rules
    Rules are actionable processes set up in the admin panel. 
    Here are what members can earn Points for:
    When a...
    Member joins a club Reaction is given New poll is created User follows a content item Review is posted Member logs in for the first time that day New club is created Content item/comment is promoted or featured Comment/reply is posted User follows a forum, blog, gallery, category etc User votes on a poll User is followed New content item is posted Post is marked as best answer There are also corresponding When/Then Rules for each item listed above. 
    When this action happens, then this subsequent action happens.
    Example: when a member posts 10 times, then this Badge is awarded.
     

     
     

    Badges
    Community leaders can also create specific Rules when deciding what actions earn Badges. 
    For example, reward your members with a Badge for visiting your community for 20 days.
    Once a member reaches 20 visits or more over 20 days, the Achievements system will automatically award them a ‘20 Visits’ Badge you’ve previously created.
     

     
     
    Ranks
    In 4.6, we’ve completely revamped our Ranks system to communicate with Achievements. 
    Achievements’ Ranks system will replace our previous Ranks system*
    Set up different Ranks based on how many Points a member earns. Ranks display a members’ perceived value to the community. The higher a members’ Rank, the greater their influence because the more they’ve participated. 
    Ranks are currently for prestige at the moment. 
    Here's our example for a pretend Coconut community:
     
     

     

    There’s a lot of information to absorb here, but if there’s anything to take away from this blog post it’s this: empower your contributing members with Achievements and watch your community grow. It creates an immersive and elevated experience for your die-hards. And hey, who doesn’t love to earn? 
    When 4.6 and Achievements is officially released for all, we’ll hold a live Q&A event for you to join and ask any questions you may have.
    Props? Concerns? Comments? Questions? We’d love for you to sound off in the comments! Not only because we want to hear from you, but because it’ll earn you some sweet, sweet Points, too!
  6. Thanks
    DawPi reacted to Matt for an entry, Updates to our community   
    You’ve probably already noticed that something looks a little different in our community today.
    As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends.
    The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples.
    Support
    This area is where you can leave feedback on existing features, help shape Invision Community’s future by suggesting new functionality and also where you can get quick support from fellow Invision Community owners and our team.
    Starting today, you can post in the Help & Support forum to get help from our team. If you’re unsure what a feature does, or think you’ve spotted an issue that needs our help, then you’re welcome to start a topic. Of course, if you want private support, then you are welcome to create a ticket in the client area as normal.
    Community
    Even the most seasoned community manager needs a little help from time to time. This section is the place to ask about strategy, to blow off steam in the lounge or to ask for fellow owners to help with support requirements outside of official support, such as configuring servers, databases and so on.
    Marketplace
    Our Marketplace brings hundreds of new features, themes, language translations and plug-ins to your Invision Community. If you need support or have a request for something you’ve purchased from the Marketplace, drop into the forums here.
    Developers
    Invision Community is blessed with a strong developer community extending the rich functionality of Invision Community. If you’re looking to develop an idea for Invision Community, these forums will let you connect with our development team to answer questions as well as get help from other marketplace authors.
    Other Changes
    There are a few other changes of note that I’d like to go through. Firstly, ‘Visitors’ (that is a registered member without an active license) are now ‘Friends’. Who doesn’t need new friends? Guests and Friends can now view the official support forums, but cannot post a new support request or reply to existing ones.

    We’ve merged ‘General Chat’ in with the Client Lounge to form ‘The Community Managers’ Lounge’. This is still a perk for active customers and the topics are not viewable unless you have an active license.
    Finally, we’ve gone through and spruced up some of the forum rules, descriptions and custom error messages.
    I hope these changes make it easier to find what you need and get a little help when you need it.
     
  7. Like
    DawPi reacted to Matt for an entry, Welcome to the team, Jordan!   
    I'm thrilled to introduce the newest member of team Invision Community.
    You may recognise Jordan from his photo as he's been an active member of our community as BreatheHeavy. Jordan has been running his site BreatheHeavy.com using Invision Community for nearly a decade.
    Jordan's official title is "Community Advocate" which means that he will be working very closely with our community to guide and curate feedback, assist with support questions, to help educate and inform and to bring you news of the latest developments being cooked up by our development team.
    Jordan says:
    Your feedback, ideas and questions matter.
    I've spent the last decade discovering what it means to be a community leader in my own Invision Powered community, BreatheHeavy. Community building is an ongoing journey that's taught me invaluable lessons, namely the importance of absorbing feedback from the community then taking decisive action. I'm excited and honored to share that insight with the Invision Community. My new role is designed to shed light on what Invision Community members (that's you!) want and share it with the team.
    I'm looking forward to getting to know you! 
    We're very excited to start a new chapter within Invision Community to improve communication, engage more Invision Community owners and make the most of the excellent feedback we receive.
    You'll be seeing more of Jordan on the forums in the coming days.
  8. Like
    DawPi reacted to bfarber for an entry, Health Dashboard   
    The support tool has served us well for many years. You can identify, at a glance, potential issues with your community both presently and down the road, right from the comfort of your AdminCP, and you can often resolve those issues with just a few clicks.
    But what if we could do better? What if we could make this useful administrative area of the software even more useful?
    The next version of Invision Community introduces a new "Health Dashboard" which replaces the previous support tool and helps you get a better overview of potential issues within your community while retaining all of the functionality you've come to know and rely on to resolve issues with your community.

    When you launch the new health dashboard, the first thing you will notice is that the previous "Wizard" process is now gone, in favor of a single page giving you access to everything you might want or need.
    Central to the page are blocks that identify specific areas of your community, server, and configuration which could be problematic now or in the future. Invision Community will check for available updates, modified source files, server software configuration issues, whether your server is running required and/or recommended versions of important software and more.
    Additional checks and recommendations have been added to this page, to help identify other adjustments that could benefit or prevent harm to your community.  Issues are color coded and classified as informational, recommended, or critical and a summary is provided at the top of the page with an easy "check again" button which will do so without taking you away from the screen.
    If we become aware of an issue, we can quickly notify communities through a bulletin which will be displayed in the "Known Issues" block on this page. These bulletins can also trigger AdminCP notifications, however they will continue to show on the Health Dashboard so long as they are relevant, even when the AdminCP notification is dismissed.
    A graph showing system, error and email error log activity has been added to the page to help you identify spikes in logged issues. Commonly, if an issue begins to surface on your community there will be an increase in these types of error logs, so the graph here is intended to allow you to identify an increase in these logs, allowing you to investigate and react quicker.
    The right-hand sidebar surfaces common tools you may need to access.

    The first block allows you to see our most recently featured guides, as well as search our documentation. While this functionality was available in the existing support tool, we found that it was rarely used because people more often visited the tool to allow the software to check for common issues, and the ability to search the documentation required a separate work flow through the support wizard. With the block always available (and searches performed "live" via AJAX), we expect users will find the ability to search our documentation from the AdminCP much more useful now.
    Next up, the Tools and Diagnostics block gives you access to common tools you may need to use. You can quickly clear your system caches, as well as access phpinfo, the SQL toolbox (for self-hosted clients only), and disable all third party customizations. The process and behavior for disabling customizations is very similar to the existing process within the support tool, with the list of customizations disabled opening in a modal window and the ability to re-enable all customizations, or selectively re-enable individual customizations, still available.

    Disabling customizations is still simple
    Finally, the ability to submit a support ticket is still available right from this screen. Upon clicking the button to submit a support ticket, you will be presented with a form inside a modal dialog that behaves very similarly to the existing form with one minor but useful addition: if there are any patches not yet installed on the community, you will be alerted to this right on the form before submitting your ticket. Think of this as one last reminder that your issue may already be solved by installing any available patches before reaching out to us for official technical support.

    Submitting a support ticket is still just a few clicks away
    We believe the improved workflow and user experience will help administrators and support technicians alike more quickly identify any issues that need addressing on the community.
  9. Like
    DawPi reacted to Matt for an entry, Highlight Topics With Replies From Groups   
    Wouldn't it be great to know if a staff member had replied to a topic before you clicked to open it?
    When you're scanning a list of topics, knowing which have had a reply by a member of the community team can help decide which to read. Currently, you need to open the topic and scan the posts to see if there's a reply from the team.
    Happily, in our next release, we've made it clear which have had a reply by a member of a specific group.
    You can specify which groups to show as having replied via the Groups form in the Admin CP.

    The per-group setting in the Admin CP
    You can select to detect the group based on the member's primary group, secondary group or both.
    When viewing a list of topics, you will see a badge showing that a member of that group has replied.

    This simple feature will make it easier to highlight when important replies have been made to topics, which is a great addition for forums using the new 'solved' feature.

    Let me know below if you'll use this new feature and what you'd like to see in the future.
  10. Like
    DawPi reacted to Matt for an entry, Community is your competitive advantage   
    Moats have been used for centuries as a way to defend a building from potential attack.
    A flooded ditch around a castle is a great way to make it harder to be taken. You can't push battering rams against walls, and neither can you dig under the castle. Quite frankly, a moat is a pretty decent deterrent when there are plenty of other castles to pillage.
    What does this mean for your business?
    A community can be an economic moat, or in more simple terms, your competitive advantage.
    When your product or service is surrounded by an engaged community that feels invested in your brand, you'll be able to resist challenges from competitors looking to tempt your customers away.
    Humans are social creatures, and we love seeking out and joining a tribe that aligns with our values. The intangible value of belonging creates a sense of momentum for your brand and helps champion it to others.
    The statistics back this strategy; 88% of community professionals said in a recent survey that community is critical to their company's mission and 85% said that their community has had a positive impact to their business.[1]
    Your competitive advantage
    One of the cheapest ways to create momentum for your product is to build a community around your startup. A community is much more than a one-time marketing campaign and can help you throughout your company's life cycle if you take the time to grow it right. [2]
    Creating a buzz around a product can take a lot of time, effort and money. 
    Traditionally, this buzz would be created with a mixture of videos, websites, influencer reviews, and heavy advertisement spends across multiple channels, including social media.
     Your community can create a shortcut and reach an audience without those costs and increase the chance of your product being shared virally. 
    Your community creates a bond over a shared interest that continually re-enforces loyalty to your brand. This creates a personal investment which makes it less likely your customers will try a competitor.
    Put simply, if a company can move from just shipping a product to building a community, it can benefit from several competitive advantages such as:
    Engaged members help acquire new members, lowering the cost for customer acquisition. Increased customer retention through community loyalty. Members won't want to abandon the community they enjoy. Reduced support costs as members support each other. This benefit forms a loop that generates more value as the community grows.

    Brand building 
    Another area of opportunity for social marketing is "brand building" - connecting enthusiastic online brand advocates with the company's product development cycle. Here, research becomes marketing; product developers are now using social forums to spot reactions after they modify an offer, a price, or a feature in a product or service. Such brand-managed communities can have real success. One well-documented example is IdeaStorm, Dell's community discussion and "brainstorming" website, which saw a measurable increase in sales following its launch, by providing a forum for meaningful dialogue and "to gauge which ideas are most important and most relevant to" the public. [3]
    By creating a community around your product or service, not only do you create brand advocates, but you also gain powerful insights into what your customers want through research which drives marketing. 
    Consumers today crave a stronger bond with brands. It's no longer enough to give them a customer support email address and a monthly newsletter. They want a much more in-depth interaction with the company and other users of the product or service.
    One tactic for success is for brands to move away from the hard-sell to instead embrace the notion of "co-creation". This means moving beyond "old-school" approaches to website advertising to embrace the principles of relationship marketing - building virtual environments in which customers can connect with each other to share insights and relevant information.
    To capitalise on currently available opportunities, marketers need to find or establish real brand communities, listen to them, and then create special programs and tools that will empower potential and existing community members, rewarding existing consumers and eliciting behavioural change from potential consumers. [3]
    Evernote, the note-taking app, is a great example. Their lively community encourages customers to interact directly with staff, post their wish-lists for future versions and learn more about what happens behind the scenes.
    The community creates evangelists for Evernote and makes it harder for competitors to gain a foothold with a potent mix of dialogue, access to other customers, transparency from the brand and many opportunities for co-creation of content.
    Co-creation fundamentally challenges the traditional roles of the firm and the consumer. The tension manifests itself at points of interaction between the consumer and the company where the co-creation experience occurs, where individuals exercise choice, and where value is co-created. Points of interaction provide opportunities for collaboration and negotiation, explicit or implicit, between the consumer and the company.
    In the emergent economy, competition will center on personalized co-creation experiences, resulting in value that is truly unique to each individual. [4]
    In simple terms, a community allows your customers to feel closer to your brand and the products you sell.

     
    What are you waiting for?
    Nearly 80% of founders reported building a community of users as important to their business, with 28% describing their moat as critical to their success.[1]
    Our team at Invision Community has over two decades of community building experience and are trusted by brands of all sizes.
    Whether you have an existing community, or you're taking your first steps to create your own, our experience and expertise will guide your success.

    [1] https://cmxhub.com/community-industry-trends-report-2020
    [2] https://viral-loops.com/blog/your-company-needs-a-pre-launch-campaign/
    [3] https://www.researchgate.net/publication/268200746_Social_media_and_its_implications_for_viral_marketing#read
    [4] https://www.cs.cmu.edu/~jhm/Readings/Co-creating unique value with customers.pdf
  11. Like
    DawPi reacted to Andy Millne for an entry, 4.5: Sign in with Apple   
    Since the feature was announced at last year’s World Wide Developer Conference (WWDC) we have received lots of requests to implement Sign in with Apple in Invision Community. We’re pleased to announce that as of 4.5 this is now available.
    You will need a paid Apple developer account to use it but once enabled users will be able to sign in using their Apple ID and all the convenience that brings. Touch ID and Face ID is supported natively where available and works across all your devices.

    Choose to share or hide your email address
    Isn’t it just another login button?
    Sign in with Apple is built on similar technologies as other login buttons such as those already available in Invision Community from Facebook, Google and Microsoft. The difference is Apple’s unique focus on privacy. On certain community types users can be reluctant to sign up when they fear they need to disclose lots of personal details. Every community is different so allowing your users to share as little or as much info as they like could be important to your success. Apple have stated that no user tracking will take place in contrast to other services where this forms a part of their business model.
    When signing in with their Apple ID the user can choose whether or not to share their real email address with your community. If the user chooses to hide their email address then your community will receive a relay email address that will forward to their real address. The email address used is unique to your community so the user can retain control.
    Can users link their existing Invision Community accounts?
    Yes! If a user signs in using the Apple button and shares their real email address, then providing they already have an account on your community they will be prompted to link their account in the same way as other social login buttons. They can also link an existing account from their account settings. If linking from account settings then the email addresses used do not need to match.
    Sign in with Apple is already enabled here on our community and is available in the 4.5 beta available to download now.
  12. Like
    DawPi reacted to Matt for an entry, Welcome to Invision Community 4.5   
    We've been on a little journey together since we announced the first Invision Community 4.5 feature way back in November 2019.
    The first feature we announced was a revamped Admin Control Panel interface which created more visual space and brightened it up. Actually, we made it so bright that the first feature request was to add a dark mode (which we did).
    In the space of three short months, we had spoken about Club improvements, invites and referrals, RSS feed improvements, blog categories, the simple stock photo picker, search insights, security enhancements, user interface updates, new statistic views, and notification improvements.
    Most will agree that March and April seemed to last months, thanks to a global pandemic. We used these extra days to talk about marking posts as a solution, topic view summary, Zapier integration, forum view updates, post-installation onboarding, private staff notes, page builder widgets, theme designer improvements, a new default theme, language system updates and everything else we missed.
    We have also revamped the front end user interface to modernise the look and feel but also to introduce new CSS frameworks, variables and other time-saving features our design team have been eager to implement.

    On the subject of modernisation, we've deprecated some legacy functionality. We've given up trying to make anything look good with IE11 which last saw an update in 2013. We've also deprecated older caching engines like Memcache, APC and Wincache and recommend using Redis instead. The web hosting and domain management features of Commerce are also deprecated as is BBCode. BBCode has its roots in the earliest bulletin-board systems long before rich text editors were common use. It's 2020; we should no longer be asked to type in special codes in square brackets to format text. BBCode is still functional in Invision Community 4.5, but it is likely to be removed in a future version.
    Now that primary development has finished, we move onto the beta testing stage. This is where you get to try it out and evaluate the new features before scheduling your own upgrades.
    As always, we do recommend that you only test early betas on staging sites or simple test sites. Many a weekend has been ruined by over-enthusiastic upgrading of live sites; so we don't recommend that.
    You'll also notice that we're running Invision Community 4.5 on our own site. If you do spot an issue, please let us know in the bug tracker.
    I've been creating and releasing products for close to twenty years now, and I still get a real buzz out of hitting the release button. It's always a pleasure to see the result of hundreds of hours of coding, dozens of meetings and numerous passionate exchanges among the team.

    You can access the beta in your client area.
    We hope you enjoy Invision Community 4.5!
  13. Like
    DawPi reacted to Stuart Silvester for an entry, 4.5: One More Thing...   
    Almost ten years ago we launched the Marketplace; a place to connect Invision Community owners with talented developers creating new functionality.
    Over the decade, the Marketplace has grown to hold thousands of applications, large and small. For many Invision Community owners, the Marketplace has become an essential resource.
    Our aim was always to have the Marketplace available inside your Admin Control Panel to make it even easier to purchase and install extra functionality.

    I'm pleased to say that as of Invision Community 4.5, this is now a reality. You can browse the Marketplace and install new add-ons without leaving the Admin Control Panel.

    Obtaining Resources
    Paid resources can be purchased directly from the Marketplace and are available to install immediately after the payment is complete. You no longer need to download and install the files yourself.
    You may also notice some additional information with the resource listing, we'll be introducing a new 'tab' to marketplace resources to allow the authors to provide more useful information such as answers to frequently asked questions, or configuration instructions etc.

    The video below takes you through the purchase and installation of a Marketplace application.
    marketplace-install.mp4
    Installing an Application
    Updates
    Some of the eagle-eyed among you may have noticed in the first screenshot that there are more 'bubbles' showing in the menu on the left. These are supported for Applications, Plugins, Themes and Languages.
    In Invision Community 4.5 every resource available via the AdminCP is automatically versioned, you will see update notifications for everything you have installed (previously, you would only see update notices if the resource author supports them).
    Installing an update is as simple as clicking on the update notice, then clicking 'update' on the Marketplace listing.

    Installing Updates
    Downloads Changes
    Our Marketplace is built on our Downloads application, during development of this feature we needed to add new functionality. We have included as many of these improvements as possible in our software for the benefit of our customers, some of these are:
    Custom Fields can now be set to only show to members that have purchased a file. Files can now be set to accept a single file upload instead of multiple. New file versions can now be moderated without hiding the current version from view. Downloads REST API Performance Improvements New /download endpoint that counts the download Added more data to the /downloads/file/{id} response Ability to sort file results by last updated date We hope you're as excited about this feature as we are.
  14. Like
    DawPi reacted to Matt for an entry, 4.5: Two feature additions   
    As the deadline slowly comes down, two last feature additions race towards the descending door and slide in underneath with seconds to spare. 
    If you've never seen "Raiders of the Lost Ark", then you probably think this is a weird way to start a blog.
    As we wrap up development for Invision Community 4.5, we squeezed in two extra features that I want to talk about today.
    Per Topic Post Approval
    The first is a way to cool down a heated topic without locking it. Right now you can put an entire forum on post-approval. This means that moderators must review and approve all new posts before they are allowed to be publicly displayed.
    As of Invision Community 4.5, you can now choose to set a single topic to post-approval regardless of the forum setting.

    This is a great way to let a topic cool off but still receive new replies to review before adding to the topic.
    Club Terms and Conditions
    The ways that clubs are used throughout the many communities that run Invision Community are becoming increasingly varied.
    A popular request is to allow members to agree to a set of club-specific terms and conditions before they can contribute to the club.

    Invision Community 4.5 now allows the club owner to set up its own terms and conditions. You can optionally enforce that members agree to them before continuing.
    That's it for feature announcements. We're excited to be closing development on Invision Community 4.5 and move towards a beta in the coming weeks.
  15. Like
    DawPi reacted to Matt for an entry, Beyond the support desk   
    If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection.
    And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs.
    Great! But before you finish there, I want you to consider the rewards a brand community can offer.
    A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem.
    That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together.
    "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones
    For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this.
    Shared experiences
    Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community.
    A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers.
    It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight.
    "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition"
    All those stories, connections and moments build social capital and loyalty for your brand.
    Feedback
    Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to.
    If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories.
    Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are.
    Owning your niche
    Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. 
    Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones.
    "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin 
    Creating these spaces encourages return visits beyond direct support for the product.
    Those return visits are what makes your community a community.
  16. Like
    DawPi reacted to Mark for an entry, 4.5: Commerce Trials   
    One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price.
    I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works.
    Initial Terms
    In 4.5 you can now specify an initial term that is different to the normal renewal term for any subscription plan or product. For example, you could make the initial term $0 for 1 week and the normal renewal term $10 per month which will allow you to create 1 week free trial. The initial term doesn't have to be $0, you can use any special price for the initial term you like.

    Subscription Plans showing Free Trials
    For developers creating their own applications with Commerce integration, this functionality is also available to you simply by passing a DateInterval object representing the initial term when creating the invoice.
    Collecting Payment Details for Free Trials
    Previously, if you were buying something that is free, the entire of the last step of the checkout would just be skipped and the invoice marked as paid.
    In 4.5, if:
    The user is purchasing something which has a free initial period, but also has a renewal term (i.e. is a free trial), and You have a payment method which can collect card details (Stripe, Braintree, etc) The user will be prompted to provide payment details that will not be charged until after the free trial. If the user already has a card on file they will not be prompted to provide the details again but will see a confirmation screen rather than the order just being marked paid immediately.

    Checkout Process for a Free Trial
    As you can see, allowing a free or reduced cost trial period has never been easier. We hope that you enjoy using this new feature of Invision Community 4.5.
     
  17. Like
    DawPi reacted to Matt for an entry, 4.5: Everything else   
    We have announced a lot of new things coming soon with Invision Community 4.5. Most of these are pretty big new features worth a blog on their own.
    However, we've made a lot of smaller changes that may not deserve their own blog but still have a significant impact.
    Let's run through some of those.
    Performance Improvements
    For every major release, we take some time to run through the code and look at ways to make Invision Community run more efficiently.
    For Invision Community 4.5, we've made node forms, sitemaps and commonly run SQL queries more efficient, which is excellent news for you and your users who get reduced server load and a snappier community.
    TikTok Embed
    Although it confuses me greatly, TikTok has taken the internet by storm. We have added it to the embed list so pasting a TikTok share link automatically shows the video ready to play in the comment.

    A TikTok
    Upload Chunking
    Uploading large files can be tricky. Typically trying to push a large file to a server results in timeouts, memory issues and eventually frustration. We have added chunked uploading when using S3. Put simply; this uploads part of the file at a time to prevent memory issues and the server timing out waiting for the upload to finish.
    View Members by Rank
    Very recently, we were asked how you can view all members in the ACP of a specific rank. It turned out you couldn't. This quick change was added into Invision Community 4.5.

    Showing members with a specific rank in the AdminCP
    Download Statistics
    While Invision Community 4.5 has new and improved statistic displays, a common request was to be able to download the raw data. This is now possible.

    Export stats as a CSV
    Downloads
    In Invision Community 4.5, when you require approval of new versions of files submitted to Downloads, the original version will no longer be hidden from view. We've added a new flow for moderators to approve these new versions.
    Live Meta Tag Editor
    Invision Community 4.5 seemed like a great time to run through this feature and tweak the functionality to make it more useful. Now it's possible to remove default meta tags, and it's easier to remove custom tags.
    Closed Tag Autocomplete
    When using the closed tag system where a user can select from one of your preset tags, we have added a search box to make it easier to find a single tag from a list of potentially hundreds.
    EU Tax Support in Commerce
    Tax doesn't have to be taxing! But it generally is. Countries within the EU often have complex tax rates. Commerce now supports multiple tax rates for consumers, businesses and EU VAT-registered businesses.
    That concludes our mini round-up of all the things we've not talked about yet. Let me know which one you're looking forward to most!
  18. Like
    DawPi reacted to Ryan Ashbrook for an entry, 4.5: Language System Updates   
    Ever since Invision Community 4.0, there has been a huge focus on making communities multi-lingual by providing translation features inside the AdminCP.
    We have received a lot of feedback on our multi-lingual and translation tools over the past year, and we're happy to announce these new features coming to Invision Community 4.5.

    Pages Phrase Tools
    If you have the Pages application, you can also use these phrases in HTML pages and HTML Blocks without needing to visit the translation tools area. Simply use the tag editor in the sidebar when editing a page or block's contents.



    The new phrases sidebar options
    You can quickly create new multi-lingual phrases by clicking the + icon.

    The new add phrase dialog
    Additionally, WYSIWYG Blocks have now been made translatable, so you can now create WYSIWYG blocks that will display their content in specific languages.
    Translation Tools
    Language pack creators can now set a version update URL which is checked to notify admins within the AdminCP that an update available, just like the theme system. This is a great way to notify customers when fixes are available.

    Finally, you can now quickly add a new phrase from the Translation Tools page without the need to use the developer tools.

    The new "Add Phrase" option

    These little changes should make a huge difference in your workflow, and make it easier than ever to create fully multi-lingual pages throughout your site.
  19. Like
    DawPi reacted to Rikki for an entry, 4.5: Introducing our updated default theme   
    If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2.
    With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping stone to a bigger re-engineering in a future version.
    In this entry, I want to talk a little about some of the design decisions that went into building the new theme.
    Goals
    Redesigning for the sake of it is never a good idea, so we first laid out what we wanted to achieve:
    A brighter UI with more saturation & contrast and simpler overall color scheme Improved typography Better, more consistent, spacing around and between elements, especially on mobile Better logical grouping of sections of each page Reducing underutilized links/buttons on the page and finding alternative ways of making them available Improving how post states are displayed Modernizing and enhancing the underlying code that powers the default theme Let's talk a little about each of these.
     
    Brighter UI
    The most obvious change will be that our default colors are brighter and more saturated than before. Before making any changes, we first created a color scale for both neutrals and the brand color (blue, of course). This gave us a flexible but consistent palette of colors to choose from, with appropriate contrast built in. Neutrals have a touch of blue too to avoid seeming washed out.
    We've simplified the style, in particular reducing reliance on background colors to differentiate sections within cards (a card essentially being an ipsBox, for those who are familiar with our framework). Instead, we use spacing, borders and appropriate typography to achieve visual separation.

    Brighter default colors
     

    Simplifying the UI by removing block backgrounds
     
    Improving typography
    We've felt our typography has been somewhat muddled for some time - with a mixture of sizes, weights and colors used depending on the particular context.
    The first step to improving it was to create a typography scale that we could refer to and implement, to ensure we remained consistent throughout the product.

    Our typography scale
    (The keen-eyed amongst you may also notice we've switched our default font to Inter. Inter is a fantastic open source font that is ideal for text on the web, and was recently added to the Google Web Fonts project making it super simple for us to incorporate it into our default theme.)
    We've been much more deliberate about applying type styles, especially for titles, ensuring that they are always visually distinct from surrounding text. We've done this through both color and weight. As a result, pages should instinctively feel more organized and logical than before.

    An example of improved typography, from the Downloads app
     
    Improved spacing (especially on mobile)
    We identified that spacing (padding and margins) needed some improvement. A lot of spacing values were arbitrary and inconsistent, leading to poor visual harmony across any given page.
    Most troubling of all, on mobile sizes we simply halved desktop padding values. While this was a reasonable approach in the days of phones with small screens, it has felt decidedly dated for some time. Phone screens are now typically larger and able to accommodate roomier UIs without appearing comical.
    In 4.5, we have done away with that approach, and the impact was immediate. Mobile sizes now get a much more pleasant interface, with elements having room to breathe. In addition, we've also made most cards full-width to provide additional breathing space for content.

    Posts can finally breathe on mobile
     
    There are numerous other tweaks across the product too: default spacing has been increased a little, data tables (e.g. topic listing) get extra vertical spacing, and spacing between elements has become more consistent.
     
    Improved grouping of related elements
    Prior to 4.5, most content areas existed inside cards. However, one notable exception to this was page headers and as a result, they could feel particularly disorganized, especially for users who had many controls in this part of the page (such as staff).
    To solve this problem, we've developed a new, standardized design for content item page headers, giving them their own cards and consistent button placement.

    Topic view header
     
    Some areas don't necessarily fit into the same design pattern above. In those areas, we've tweaked styling to suit the context, while still adhering to our overall aesthetic.

    Calendar header

    Messenger conversation header
     
    Reducing underutilized links/buttons
    Finally, another area we identified as needing improvement is the abundance of tools, made up of links and buttons, across pages. Many of these are only used occasionally and so would be better moved out of the main view to simplify the page.
    Two particular areas we focused on were share links and postbits (both forum posts and comments in other apps).
    Research shows social share links are used by a vanishingly small percentage of users, so even though they were at the bottom of the page, it was unnecessary to make them so prominent (given their eye-catching colors). To solve this, we've added a share link to the page header, with the social network links themselves in a popup menu. The result is ideal: sharing functionality is unobtrusive but obvious.

    Share links in content items
    Comment areas have also suffered from 'button creep' over the years. A typical comment will contain a report link, a share link, a quote link and multiquote button, reactions, plus IP address, checkbox, edit and options links for certain users. That is a lot of visual noise around the important part: the content.
    We've therefore simplified comment boxes as much as is reasonable. Reporting and sharing comments/posts is now available in the post options menu, as are any tools for the author/staff. Quoting and reacting are two primary interactions for users, so they of course retain their position in the control bar.

    Simpler postbits, even for staff
     
    Improving post states
    Posts/comments in Invision Community can have many states - sometimes more than one. Posts can be hidden/unapproved, popular, recommended, solved (new in 4.5!) or highlighted because of the author's group. It's always been a challenge to indicate these statuses well.
    In previous versions, we added a border but the most prominent indicator was a flag in the top-right corner of the post. This had three problems:
    Due to the lack of space (thanks to report/share links), showing more than one flag was difficult. Showing any flags on mobile was messy because of the space constraints. The meaning of the flags was not obvious, especially to new users. Group-highlighted posts had no flag, just a border, which made them even more difficult to understand. With the top-right corner of posts now tidied up and free from fluff, we were able to much more effectively use this space to indicate post statuses.
    In 4.5, posts and comments will show badges when they have a particular status, as well as a more attractive semi-transparent border. For group-highlighted posts, we show the group name instead (the colors of this highlight are still controllable via theme settings).

    A post with two states: group highlighted and popular
    This works much better on mobile too, where the status badges get the prominence they deserve:

    Mobile post statuses
     
    Modernizing the underlying code
    I wrote about the technical improvements behind the theme in a previous entry. If you're a theme designer or edit the theme for your own community, go and check it out now!
     
    Wrapping up
    As well as these large-scale concepts, you'll notice many other smaller enhancements as you start using the new theme.
    I've shown some snippets of pages in the screenshots above, but I've included some full-page views below so you can see the overall aesthetic and how these pieces fit together.
    Modernizing and refreshing our default theme has been needed for some time, but we view this as just a stepping stone to future work that will be reserved for a major version bump, and we're excited to figure out where we go next.
     
    Screenshots
      
    Desktop forum views (click to expand)
     
        
    Mobile forum views (click to expand)
     
     
    Activity streams & messenger (click to expand)
     
  20. Like
    DawPi reacted to Rikki for an entry, 4.5: Improvements for theme designers   
    If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2.
    With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping stone to a bigger re-engineering in a future version. Keep an eye out for our next blog for more on the facelift.
    In this entry, I want to go over some of the design and code-level changes we've implemented that will be of particular interest to third-party theme designers, or those building a custom theme for their community.
    IE11 Support
    Until now, we've supported IE11 as a 'B' browser - meaning we didn't aim for perfect support (especially visually), but did aim to make all functionality work, and we fixed IE11-specific issues if possible.
    As of 4.5, we no longer support IE11 in any way and Invision Community will not work well in that browser. By removing support for IE11, we are able to make use of newer CSS technologies which significantly eases development for us and third-party designers. I'll discuss some of those below.
    Combined theme settings
    We've combined a number of existing theme settings into one new setting. We've found that settings like poll_bar, step_background, rating_hover and so on are nearly always set to the same color - typically the site's main brand color. These settings have therefore been replaced with one new brand_color setting, which is used throughout the CSS in places where this primary color would be needed. This will simplify the early stages of theme development and make it easier to match branding in Invision Community.

    Front end colors
    Removing hardcoded colors
    While our theme settings have allowed community owners to change most colors, there were still many hardcoded in our CSS framework. These were typically neutral colors used for things like 'close' links, semi-transparent backgrounds and so on, but it was enough to make creating a dark theme an unrealistic prospect without an awful lot of effort (and kudos to those designers who have offered dark themes up until now!).
    In 4.5, we've removed hardcoded colors from our framework, and instead rely on colors already defined by theme settings. You can now, finally, create a dark theme just by editing the built-in theme settings.
    Type scale & {fontsize} tag
    While we've had fixed type-size classes (e.g. ipsType_normal) for a long time, in practice many elements had their own font sizes set. This leads to inconsistency and poor visual rhythm too. Another side effect is it was also tough to globally change the font size (such as for branding purposes, or to create a theme for visually-impaired users).
    To solve these problems, we first created a type scale; that is, a fixed number of sizes to choose from. A product the size of Invision Community does have need for a flexibility, so we settled on the following scale:
    x_small: 12; small: 13; medium: 14; base: 16; large: 18; x_large: 20; 2x_large: 24; 3x_large: 30; 4x_large: 36.
    All of these values are editable as theme settings, so each theme can adjust the type scale used. Our default CSS in 4.5 has been fully updated to put all type on this scale.
    To actually make use of these settings, we have added a new {fontsize} tag which accepts either a scale key, or a specific pixel size (for those occasional situations where a specific size is absolutely needed, e.g. icons).
    Why couldn't we just use {theme="x_small"}, or even CSS variables? To solve the problem of globally scaling text, we have also added a percentage-based scale setting that will save you from having to create your own type scale. The {fontsize} tag automatically applies the global scale to any values passed into it. Want text in your theme to be twice as big as default? Simply set the global type scale to 200% and the entire theme will reflect the change immediately. 

    The new font size options
    Spacing scale
    The lack of a consistent spacing scale has led to some arbitrary values being used in any given situation, which again has had a negative impact on the visual harmony of our design. We've therefore implemented a 4px spacing scale (using CSS variables rather than theme settings this time) and applied across almost all padding/margin values. In time, we anticipate fully switching all measurement values to the scale.
    New CSS class families
    We have added a range of new spacing classes for padding and margins, allowing far more control over how these are applied, especially on different device sizes. Previously, ipsPad (15px) was simply halved on small screens - with no 'opt-out' short of adding specific CSS. We've felt this has been imprecise for some time, especially since mobile devices typically have larger screens in 2020 and don't need to be so tightly-spaced.
    ipsPad_all now replaces the existing ipsPad, and does not halve itself on small screens. Instead, there's a new responsive naming convention that allows you to apply specific padding on specific device sizes:
    ipsPad_all:double md:ipsPad_all sm:ipsPad_all:half
    In this arbitrary example, desktop size (the default) get double padding, medium (tablets) get regular padding and small (phones) get half padding.
    We've added similar classes for top, bottom, left and right padding, as well as horizontal, vertical and none (to removing all padding) shortcuts.
    For margins, the old ipsSpacer_* classes have been replaced with a new ipsMargin family that work exactly the same as the padding classes above, with the same range of flexibility.
    The old ipsPad/ipsSpacer classes will continue working as they did before for backwards compatibility, but should be considered deprecated from 4.5 onwards.
    We've also added a whole range of new ipsFlex classes, also with responsive controls (making it easy to have horizontal layouts on desktop and vertical layouts on mobile, for example), as well as a new ipsGap utility that automatically adds spacing between elements, without requiring manual :first-child/:last-child exclusions.
    CSS variables & calc()
    In 4.5, thanks to IE11 support ending, we're finally making use of CSS variables and calc() to make CSS more maintainable and easier to customize. A lot of repeating or often-customized styles - such as form field styles, message colors, card styles, border radii etc. - are now created as CSS variables, allowing theme designers to easily change styling in one place. Instead of magic numbers, we either stick to our spacing scale, or use calc() to avoid hardcoded numbers.
    The future
    The work we've done so far is just a 'first-pass'. We'll be pressing forward with modernization throughout the 4.5.* series and beyond with a view to reducing our footprint, improving our ability to maintain our CSS and, of course, making theming easier for our customers.
  21. Like
    DawPi reacted to bfarber for an entry, 4.5: New Post-Installation Onboarding   
    Installing Invision Community for the first time is a fun and exciting process. After all, you're about to launch a new community that is going to thrive and attract members from all over, and you want to make sure you set it up just right to facilitate a painless experience for your visitors.
    If you're new to Invision Community, however, it can be a little daunting when you think about "ok what now?" immediately after installing the software.
    Though experience, and researching the analytical data Invision Community installations voluntarily share with us, we identified many common settings that most communities change, and it is easy to see why. In an effort to make Invision Community more approachable to new administrators, we have devised an intuitive "new installation" onboarding process that will help you configure the community just right, and quickly.
    Upon first logging in to Invision Community after installing the software, administrators are presented with a welcome screen.

    Welcome to your new Invision Community!
    You can obviously skip this step by clicking away to another page if you wish, and you won't be bothered again. If you click the "Skip this step" link on the page, you will be sent an email with a link to return to the page in the future should you wish to do so.
    Continuing into the helpful wizard, you will be presented with a screen like so

    A helpful guided wizard
    You'll note that there's an explanation as to why you may wish to configure these settings, as well as guidance for where to find the same options later should you wish.
    Upon clicking next, you'll see the previous step marked as completed. You can even skip around steps by clicking and expanding on them should you wish to do so.

    Each step is explained in detail
    If you reached this page but decide that you have to do something else first, there is a "Remind me later" option at the bottom of the page. Clicking it will allow you to resume whatever else you need to do first, but will helpfully bring you back to this onboarding step at a later time to finish your quick setup.
    Finally, once you submit the form you will be presented with a confirmation page containing links to several other areas that you may wish to visit to get started. Things like setting up forums and setting up groups are common tasks, so we've consolidated links to those areas on one helpful screen as part of the new quick setup.

    Confirmation that you're doing great so far!
    This change is but one small way that we strive to ensure our software is easy to understand and easy to use. The next time you set up a new community, we hope these adjustments make the process smoother for you, allowing you to get the backend work done quickly so you can focus on the real goal - growing your new community.
  22. Like
    DawPi reacted to Matt for an entry, 4.5: Forum View Updates   
    Invision Community has had different view modes for a good number of years.
    Forum grid view was added to create some visual interest when listing forums, and we've had expanded and condensed view modes in streams since they were introduced.
    We've taken both of these views a step further in Invision Community 4.5
    Forum Grid View
    To create even more visual interest, the grid view now allows you to upload, or choose a stock image for the header. This instantly makes for a more dynamic and inviting forum list.

    The new grid view image headers
    You can choose an image from the Admin CP when creating or editing a forum.

    Choose a stock photo, or upload your own
    Topic List View
    For the topic list view, we have taken inspiration from our stream view options to introduce a new 'expanded' view mode, which displays a snippet of the first post.

    The new expanded topic list mode
    This immediately entices you to engage with the topic because you can read part of the post without having to click inside to see if it interests you.
    This is controlled via the Admin CP, where you can choose the default view, or turn off the new view completely.
    Other Changes
    You may notice a few other subtle changes in these screenshots. The first is that we now included the follower count as a metric on both the forum grid view and the topic expanded view modes. The number of followers is usually a good indicator of how others perceive the value of the content. A higher follower count generally means a more engaging topic or forum.
    You can also see that we've switched to a short number format to keep the displays clean. Instead of say, "2,483 posts", it will merely say "2.5k posts". Reducing visual clutter is always crucial to maintaining a clean user interface.
    We hope that you find these new view modes useful and that they make your community even more vibrant!
  23. Like
    DawPi reacted to Mark for an entry, 4.5: Zapier Brings Integration with Over 2,000 Web Apps   
    Zapier is a service that allows you to connect over 2,000 web apps. In Invision Community 4.5 we are launching a beta service of Zapier integration for Invision Community in the Cloud.
    What does Zapier do?
    Zapier acts as a bridge between Invision Community and other apps, such as Google Docs, Twitter, Facebook, Slack, Trello, Facebook Ads, ActiveCampaign, Zendesk, Asana, Salesforce, Hubspot, Discord, Stripe and more. Zapier has over 2000 apps registered currently, and that number grows every single day.
    Let us look at a real life example.
    Right now, if you wanted to add a member to a Google Sheets document each time a new registration was completed, you'd need some fairly complex code to be written that was "triggered" by this registration event. This would take days to write at some cost.
    Zapier simplifies this by allowing you to connect Invision Community with Google Sheets without needing a single line of code. Zapier allows you to streamline your workflows in minutes.
    Zapier has two types of events, triggers and actions.
    Triggers
    When a certain thing happens on Invision Community, like a member registering or a topic being posted, a trigger can be sent to Zapier to then run actions in other apps. For example, you might create a zaps to...
    When a member registers, add their email to a Mailchimp list. When a moderator posts a topic in a news forum, share it on Facebook, Twitter and other social platforms. When a member posts something that requires moderator approval, send a message to a Slack channel for your moderators.
    Invision Community Integration with Mailchimp through Zapier
    Actions
    You can also set up Zaps so that when something happens in an external application, it triggers an action in your Invision Community. For example, you might create a zaps to...
    When you add an event in a Google Calendar, create a Calendar Event on your community. When you receive an email to a feedback email address, create a topic on your community in a forum for moderators. When you create a task in Trello, add a record to a Pages Database on your community.
    Invision Community Integration with Google Calendar through Zapier
    Self-Integration
    In addition to using Zapier to integrate with third party services, you can also connect an Invision Community trigger to an Invision Community action. For example: when a member registers, create a topic in a welcome forum.

    Self-Integration through Zapier
    Frequently Asked Questions
    What integrations are available?
    In the beta launching with Invision Community 4.5, Zapier will be able receive a trigger when a member account or content (forum post, gallery image, etc.) is created and send actions to create the same. More triggers and actions will be added over time. When will this integration be out of beta?
    Later this year. Will third party applications and plugins be able to create Zapier triggers and actions?
    Because the integration requires an app hosted with Zapier (which is written in Node.js) and this has to be submitted directly by the vendor, it will be difficult for third party applications and plugins to integrate with Zapier through Invision Community's integration. In the future we may be able to provide basic abstracted integrations for third party applications and plugins through an extension API. In the meantime, third party authors can of course write their own Zapier Apps if desired.
  24. Like
    DawPi reacted to Matt for an entry, 4.5: Topic view summary and more   
    A topic is more than a collection of posts; it's a living entity that ebbs and flows over time.
    Evergreen topics can see month-long gaps between posts and longer topics spanning numerous pages can end up hard to navigate through to find useful content.
    With this in mind, we've added numerous improvements to the topic view to bring context and summaries key areas within the topic.

    Topic view updates
    Topic Activity
    The first thing you likely spotted in the above screenshot is the new sidebar. This acts much like a summary of activity within the topic. It very quickly lets you know how old the topic is and how long it has been since the last reply. This context is essential if you are unwittingly replying to an older topic.
    Most topics are driven by a handful of key members. The topic activity section shows you who have been most active, which may influence which posters you give greater authority to.
    Likewise, popular days lets you dig into the 'meat' of the topic which may have evolved quickly over several days.
    More often than not, a single post attracts more reactions if it is particularly helpful or insightful, and this is shown too.
    Finally, a mini gallery of all upload images allows you to review media that has been attached to posts.

    The topic activity summary under the first post
    This activity bar can be shown either as a sidebar or underneath the first post in a topic. If you enable it for mobile devices, then it will show under the first post automatically.

    The topic activity summary on mobile
    As with many new features in Invision Community, you have several controls in the Admin CP to fine-tune this to your communities needs.

    AdminCP settings
    Other improvements
    The eagle-eyed among you will have spotted a few other changes to the topic view.
    The first is the badge underneath the user's photo. The shield icon notes that this poster is part of the moderation team. Of course, this badge can be hidden for communities that do not like to draw attention to all their moderators.

    You will also notice that when the topic starter makes a reply to a topic, they get an "author" badge as their reply may carry more authority.
    When you scroll down a topic, it's not often apparent that there has been a significant time gap between replies. For some topical topics (see what I did there) this may alter the context of the conversation.
    We have added a little identifier between posts when a period of time has passed between posts.

    These changes add a little context to the topic to give you more insight into how the replies direct the conversation.
    The new topic activity summary gives you an at-a-glance overview of key moments and posters to help you navigate longer topics.
    We hope that you and your members enjoy these new features coming to Invision Community 4.5!
  25. Like
    DawPi reacted to Matt for an entry, 4.5: User Interface Improvements   
    Invision Community has certainly changed a lot over the years as we've moved through major updates and large user interface changes. 
    While large scale changes offer a dramatic difference, it is sometimes the smaller changes that bring the most satisfaction when using your community daily.
    This blog entry rounds up some of the UI improvements Invision Community 4.5 brings.
    Content View Behavior
    What do you want to happen when you click a topic link? Are you taken to the first comment, the last comment or the first comment you've not read? If you speak to 100 people, I'm pretty sure you'll get a good spread of votes for each.
    Invision Community has always offered subtle ways to get right to the first unread comment. Our infamous dot or star allows you to do this, but it is so subtle almost no one knows this.
    Invision Community 4.5 now allows each member to choose (with the AdminCP offering a default).

    Now everyone wins!
    Who Reacted?
    Invision Community has had reactions for a long while now. Although finding out who exactly reacted without clicking the counts has proved irksome.
    We've fixed that in Invision Community so simply mousing over the reaction icon reveals who reacted.

    Sign In Anonymously
    For as long as I can remember, Invision Community has offered an option to sign in anonymously via a checkbox on the login form.
    However, as we've added faster ways to log in via Facebook, Twitter, Google and more it's become less straight forward to ensure your anonymity.
    Invision Community 4.5 removes this login preference and moves it to your members' settings.

    Now your members can resume hiding as they move around your community across multiple logins.
    Resize Before Uploading
    One of the most popular requests we've had in recent times is to resize large images before uploading. It's quite likely that your giant full resolution image will be denied when attempting to upload, and it's a bit of a faff to resize it in a photo editor.
    Invision Community leverages the uploader's ability to resize before uploading, which makes it a much happier experience.
    Switch Off Automatic Language Detection
    Invision Community attempts to map your browser's user-agent to a specific language pack.
    When you visit a site, your browser lets the site know which language our browser is set to (often dictated by your operating system) and we use that to show you the correct language if the community you're visiting has multiple languages installed.
    However, it might be that you don't want this to happen because although your computer's OS is set to a specific language, it doesn't always follow that is the one you wish to use on a website.
    Invision Community 4.5 allows this automatic detection to be switched off.

    Quote Collapse
    We will finish with another popular feature request; the ability for long quotes to be collapsed, reducing the amount of scrolling one has to do.
    Quite simply, Invision Community collapses long quotes with an option to expand them to read the entire quote.

    Thank you to all our customers who have taken the time to leave feedback. As you can see, we do listen and action your feedback.
    Which change are you looking forward to the most? Let us know below!
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