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Managing successful online communities

Ryan Ashbrook
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New: Complete Your Profile

Completing long and complex forms online is tedious. It can be off putting having to fill in a lot of information before you can join a site or service. You may find that potential members never bother to convert from a visitor.

How to convert guests into regular members is an often asked question. The simple answer is to lower the barrier to entry. Invision Community 4 already allows you to register with Facebook, Twitter, and other networks with ease.

"Complete My Profile" is a system that will lower the barrier of conversion. Guests only have to complete a very basic form to gain membership. Members are then asked to complete any custom profile fields you require.

You can also set up steps that group items together to encourage existing members to add more information to their public profile.

Members with a complete profile and user photo provide others with much more engagement and personality.

Registering
If we look at registering first. Clicking "Sign Up" will only show a simple modal form with as few fields as possible.

RegisterForm.jpg

 

If you have required steps, and after any member validation flow, the complete your profile wizard is shown.

CompleteYourProfile.jpg

 

This enforces required fields and the member cannot skip them or view other pages until completed.

Of course, you may have steps that are not set to required. These are available too, but are skippable. Members can complete skipped steps later.

Skippable.jpg

 

A dismissible progress bar shows to members that have uncompleted steps. Once dismissed, it no longer displays in the header of the site.

ProfileCompletionBar.jpg

 

This same progress bar is always shown in the members' settings overview panel, in the user control panel. This will prompt members with incomplete steps.

SettingsUCP.jpg

 

If you set up a new required step, members have to complete the step before being able to browse again. This will ensure that all regular members have completed profiles.

Admin Control Panel
You will create new steps in the Admin Control Panel. Each step can contain multiple elements of a single group. This step can be set to required to enforce completion or suggested to allow it to be skipped.

ACPOverview.jpg

 

The basic profile group contains things like user photo, birthday and cover photo. Choose any of these for this step.

Profile_Completion.jpg

 

The custom profile field group contains any fields you have set up already.

Fields.jpg

 

You can switch off this system if you feel it does not fit your needs. When disabled, you get the normal registration form.

setting.jpg

 

Reducing the complexity of membership can only help convert more guests into contributing members. Enforcing required steps ensures that you capture data across your membership.

We hope you enjoy this feature and you see an increase in guest conversion with Invision Community 4.2.

 

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3 minutes ago, KT Walrus said:

I see you are still using ReCaptcha v1 on the sign up form. Google has moved on to ReCaptcha V2 and Invisible ReCaptcha.

Is Invisible ReCaptcha supported in 4.2?

I think Invisible ReCaptcha should be the default to make sign up even easier for new users.

IPS 4.1 already supports both ReCaptcha 1 and ReCaptcha 2. AdminCP > Members > Spam Prevention.

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2 minutes ago, Ryan Ashbrook said:

Yes, this has been an option for some time - it was in 3.x as well, if I recall.

RmUNtUw2IdMzVEWGAVhmoJ6JK10yrM.png

Yes - 3.4.9 has this setting too in Nexus, but it doesn't seem to have the desired effect - users can sign up, they are put in the Validating group, and for all intents and purposes are signed up, but cannot do anything based on my restrictions on that group.

My point here is I would want them to have a confirmed purchase before they are able to access the site and be assigned to a group, and force them to purchase a package. I think this new feature will help in the fact there is a reminder to "complete your profile", so if it is not possible the way I describe, this will hopefully mitigate the unfulfilled user issue I have now.

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47 minutes ago, KT Walrus said:

Yes, I already knew that. But, IPS 4.1 doesn't support "Invisible ReCaptcha".

https://developers.google.com/recaptcha/docs/invisible

 

Sorry. We don't support the invisible option at this time (including 4.2), but we're considering implementing it in a future version.

Edited by Stuart Silvester
clarification
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Are you going to provide more Custom Profile field types in 4.2?

I need a good Places field that allows entering the following:

  • City (w/ region and country)
  • School (w/ school type and city)
  • Place of Worship (w/ church type and city)
  • Workplace (w/ workplace type and full address)
  • Home (w/ full address)
  • Neighborhood (w/ postal code from home address)
  • Region
  • Postal Code
  • Country

Basically, IPS4 would maintain a Places table that would be used for autocompletion on the Place Name input field. If a Place Name is submitted that hasn't previously been seen, the input text would be sent to Google Places to retrieve a list of possible matches and the user would be presented with a form to pick the correct place or change the input text and try again.

The Places table would include the Google Place Id and lat/long with each Place and use that for showing Maps for the Place when the field is displayed in the Profile.

10 minutes ago, Stuart Silvester said:

Sorry. We don't support the invisible option at this time, but we're considering implementing it in a future version.

Yes. I knew this too. I was just asking about whether 4.2 supports Invisible ReCaptcha. By your answer, I take it that it does not, but you are considering it.

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1. When dismissed, what's the timeframe for the block to reappear? 

2. Is that a block that can be placed into any hot zone / sidebar / removed?

3. If profile is complete, is there a recognition of some sort? For example: green check mark, notification, Linvision bucks, or the new Starbucks unicorn frappucino? Kidding about the last two.  

4. Integrated into Activity Stream, profile activity, membergroup promotion, ACP commerce account activity? 

- "Joel updated his profile to 50% completion" 

- "Joel completed his profile"

5. Profile completion % is based off number of steps, and not number of actual fields to fill out? 

6. Has IPS been able to test on live communities to measure whether it's actually improved new member registration or profile completion? 

Edited by Joel R
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Great additions to the profiles!

Just wondering is there anyway to remove the check mark for agreeing to the TOS. Most sites no longer use that and instead merely using the service is your agreement to the TOS.

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Yup, should say something like this: By registering you agree with tos

Best would be to only have Email field and one Password filed, no check marks

Edited by amator
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9 hours ago, McArtemon said:

Sorry, we can't show this content because you do not have permission to see it.

Oh! I didn't notice -- you need a Client or Contributor account. If you don't have a license then you won't be able to see what I linked to; if you do have a license then you should be able to see it and if you can't then try signing out and back into your account, and if that doesn't work then contact support.

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IPS is behind by 2-3 years out of trends and introducing systems from which all either refused or are already using long time. I am looking all last news...Welcome to Internet IPS. Realy bored to waiting from you modern product. So many areas from Suite must be rewritten, but u not listening admins and introducing unusefull things.....incredible

Sorry my English.

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51 minutes ago, Derzhis said:

IPS is behind by 2-3 years out of trends and introducing systems from which all either refused or are already using long time. I am looking all last news...Welcome to Internet IPS. Realy bored to waiting from you modern product. So many areas from Suite must be rewritten, but u not listening admins and introducing unusefull things.....incredible

Sorry my English.

If trends were used then the product can easily be awful. By following its own path, IPS can produce the best for its own software.

How do you know they're not listening to admins? I doubt you have access to all of the feedback they receive.

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Just now, Adriano Faria said:

And that's the problem. No one, except them, does. So anything they say, it's said. 

I don't think everybody should have the same access. Exactly how much of the inner workings is exposed depends upon the person; so, for example, as a developer (and a big one at that) you should have much more access to the relevant information than me or any other person who randomly posts to this site.

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