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Managing successful online communities

Matt
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Highlight Topics With Replies From Groups

Wouldn't it be great to know if a staff member had replied to a topic before you clicked to open it?

When you're scanning a list of topics, knowing which have had a reply by a member of the community team can help decide which to read. Currently, you need to open the topic and scan the posts to see if there's a reply from the team.

Happily, in our next release, we've made it clear which have had a reply by a member of a specific group.

You can specify which groups to show as having replied via the Groups form in the Admin CP.

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The per-group setting in the Admin CP

You can select to detect the group based on the member's primary group, secondary group or both.

When viewing a list of topics, you will see a badge showing that a member of that group has replied.

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This simple feature will make it easier to highlight when important replies have been made to topics, which is a great addition for forums using the new 'solved' feature.

Let me know below if you'll use this new feature and what you'd like to see in the future.

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Good idea! 🙂

In my case, I would use it but only for chosen forums [not globally].
For forums like news, feedback, contacting the mods I find it useful. But for Chit-Chat-like forum it would be unnecessary. Thanksfully we can set in CSS where to display the badge and where to hide it. 🙂

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  • Management
10 hours ago, Joel R said:

1. I agree with @Abies to make this board-specific.  

2. Will you turn this on in your own community? Asking for a friend.  And every IPS client who has ever posted in the feedback forum.  

3. Parity of apps - will we see this badge on other apps? 

1) Good feedback.

2) Probably, yeah.

3) It's core functionality; right now it works with Forums and Pages.

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