In our previous blog entry, we discussed the management of the support desk.
In this blog entry, we'll be showing the front-end to creating support requests from the client area.
Members can view all of their support requests in the client area:
Members can submit a support request by clicking the "New Request" button.
The member can select a department, and if the selected department requires an associated package, they will be prompted to select one.
IP.Nexus automatically works out which departments are available to a member based on their active packages and your department settings.
Members can of course upload attachments to support requests.
This is what a support request looks like:
Members can reply to a support request right from the page, or, if enabled, set the status from the dropdown menu.