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Managing successful online communities

We're hiring and have three new positions to fill!

Invision Community is growing! We're currently recruiting three new roles, one full-time and two part-time.

Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks.

It's been a very busy year for all of us at Invision Community and our continued success means that we're looking to expand our team even further with three new roles to fill.

Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands.

We are looking to kick start 2021 with a tight-knit customer-obsessed support team to build a positive support culture for our clients.

All roles are fully remote-working.

Customer Service Superstar
We are in need of a full-time Customer Service Superstar, a new position within the company. You are solution-driven, customer-obsessed and passionate for cultivating a positive support culture for our clients. 
The person in this role:

  • Answers client questions in a public-facing forum.
  • Triages client requests to developers according to our processes.
  • Deescalates problem or potential problem communications. 
  • Advocate for customers to our development team.
  • Is comfortable with technology and willing to learn our platform. 

Why should you apply? 

  • You are a Customer Service Star - solution driven when helping clients.
  • You are confident in conversing via forum style, public-facing support.
  • You can clearly communicate both in writing and verbally. We primarily provide customer service in English.
  • You see opportunity to streamline improvements to help our team better serve our clients. 
  • Excited about interacting with our clients within our community to build a vibrant support culture.
  • You work well with a team remotely. 
  • You are personally organized, suited to excel in a remote work environment.

Part-Time Community Support Assistant
We are looking to add two part-time community support assistants to our growing team. You are self-motivated and focused on helping customers with support enquiries.
Your role will be in assisting customers via a public-facing support forum.

Ideally, you will have customer support experience, be familiar with our community platform and comfortable with technologies such as FTP, Amazon S3, PHP and MySQL.

Work Location:
Our company is headquartered in Lynchburg, Virginia with staff located around the world. These positions are remote working.

Share your resume and characteristics that make you the best fit for this role. Please include your available work hours (timezone). As we are open to both entry-level and experienced applicants, you may choose to include a desired starting salary based on your own evaluation of your relevant skillset and experience.

Apply now!
Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks.


Recommended Comments

  • Management
16 hours ago, jair101 said:

@Matt, do you have any deadline for the applications? Also, can you clarify what is meant by "part-time", is it strictly 4h per day or it can be 2h today, 10h tomorrow, etc? Vacation days, perks, etc. would also be appreciated to not waste both our and your time. 

Feel free to apply. We have an open mind. 🙂 

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I'm disappointed that there was no deadline presented, jair101's request about what it was went unanswered, and now applications aren't being accepted. I suspect that I'm not the only person who would've worked on putting together a CV over the holidays instead of starting it this past weekend had it been made clear that applications would be closing today. A notification of some kind (announcement, comment, edit within the article...) that there was one day remaining to get applications in would've been helpful compared to just closing applications.

Perhaps you might consider welcoming applications again for a period of, say, two days to give those other people who were taking the same break over the holidays that IPS staff were a chance to apply too. Had we left it too late knowing what the deadline was, then that would be on us, of course, but a total lack of notice does seem unfair, and might have cost IPS some worthwhile candidates. Opening them up again for a short, named period at least means that a failure to submit is clearly the fault of the applicant rather than partially of the firm for not stating it not only in the first place but also when asked subsequently by an interested party. 

Edited by Meddysong
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