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Invision Community Blog


Managing successful online communities


Updates to our community

You’ve probably already noticed that something looks a little different in our community today.

As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends.

The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples.

Support

This area is where you can leave feedback on existing features, help shape Invision Community’s future by suggesting new functionality and also where you can get quick support from fellow Invision Community owners and our team.

Starting today, you can post in the Help & Support forum to get help from our team. If you’re unsure what a feature does, or think you’ve spotted an issue that needs our help, then you’re welcome to start a topic. Of course, if you want private support, then you are welcome to create a ticket in the client area as normal.

Community

Even the most seasoned community manager needs a little help from time to time. This section is the place to ask about strategy, to blow off steam in the lounge or to ask for fellow owners to help with support requirements outside of official support, such as configuring servers, databases and so on.

Marketplace

Our Marketplace brings hundreds of new features, themes, language translations and plug-ins to your Invision Community. If you need support or have a request for something you’ve purchased from the Marketplace, drop into the forums here.

Developers

Invision Community is blessed with a strong developer community extending the rich functionality of Invision Community. If you’re looking to develop an idea for Invision Community, these forums will let you connect with our development team to answer questions as well as get help from other marketplace authors.

Other Changes

There are a few other changes of note that I’d like to go through. Firstly, ‘Visitors’ (that is a registered member without an active license) are now ‘Friends’. Who doesn’t need new friends? Guests and Friends can now view the official support forums, but cannot post a new support request or reply to existing ones.

We’ve merged ‘General Chat’ in with the Client Lounge to form ‘The Community Managers’ Lounge’. This is still a perk for active customers and the topics are not viewable unless you have an active license.

Finally, we’ve gone through and spruced up some of the forum rules, descriptions and custom error messages.

I hope these changes make it easier to find what you need and get a little help when you need it.
 

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51 minutes ago, ahc said:

Don't know what you're talking about since that content is still gated.

084afb1df636a31bac2ff308e64dbc42.png

When was this change made?  My license expired last week and I have 7 plugins/apps that need updating, but I'm being locked from the updates claiming I have to pay to renew my Invision license.  

Hey there. I believe this change was made recently along with the Community revamp. 

Are you interested in reactivating your license or not right now? I can imagine that's a bit frustrating to run into that while you still have plugins and apps that haven't expired but the license has. I'm here to help. 

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1 hour ago, ahc said:

Don't know what you're talking about since that content is still gated.

084afb1df636a31bac2ff308e64dbc42.png

When was this change made?  My license expired last week and I have 7 plugins/apps that need updating, but I'm being locked from the updates claiming I have to pay to renew my Invision license.  

Hmm. I’ll recheck permissions tomorrow. 

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23 hours ago, Matt said:

Hmm. I’ll recheck permissions tomorrow. 

Thank you, also reiterating my question above. When was that particular change made or when will it go into effect?

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I still cannot see the link you originally sent me discussing a "recent change", I also still cannot create a help topic within the help section.  Let me reiterate that I do not have an active license, so I'm not going to see it if the permissions you're checking apply to clients.

I need help on how to update my active, paid-for apps through the ACP marketplace as it is currently preventing me from doing so without an active license. I keep getting told that I should be able to do this because of a "recent change", however, it is still gating me from the updates.  

Under the "Marketplace" section, I do not have access to Requests, and I can see Support but I cannot create topics/replies. I logged back in and I can now reply to support topics.

I do not plan on renewing my license as we only do it every major update if it particularly sparks interest.  If this is intended and won't change, who do I need to talk to about getting refunds for marketplace items since I cannot send in support tickets?

Edited by ahc
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10 hours ago, ahc said:

I need help on how to update my active, paid-for apps through the ACP marketplace as it is currently preventing me from doing so without an active license. I keep getting told that I should be able to do this because of a "recent change", however, it is still gating me from the updates. 

I have sent you an email about this.

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