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  1. Matt

    Matt

    Management


    • Points

      377

    • Content Count

      67,621


  2. Rikki

    Rikki

    Invision Community Team


    • Points

      136

    • Content Count

      24,287


  3. bfarber

    bfarber

    +Clients


    • Points

      77

    • Content Count

      163,867


  4. Stuart Silvester

    Stuart Silvester

    Invision Community Team


    • Points

      62

    • Content Count

      2,291


Popular Content

Showing content with the highest reputation since 04/11/2020 in Entries

  1. Almost ten years ago we launched the Marketplace; a place to connect Invision Community owners with talented developers creating new functionality. Over the decade, the Marketplace has grown to hold thousands of applications, large and small. For many Invision Community owners, the Marketplace has become an essential resource. Our aim was always to have the Marketplace available inside your Admin Control Panel to make it even easier to purchase and install extra functionality. I'm pleased to say that as of Invision Community 4.5, this is now a reality. You can browse the Marketpla
    61 points
  2. If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2. With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping stone to a bigger re-engineering in a future version. In this entry, I want to talk a little about some of the design decisions that went into building the new theme. Goals Redesigning for
    48 points
  3. The support tool has served us well for many years. You can identify, at a glance, potential issues with your community both presently and down the road, right from the comfort of your AdminCP, and you can often resolve those issues with just a few clicks. But what if we could do better? What if we could make this useful administrative area of the software even more useful? The next version of Invision Community introduces a new "Health Dashboard" which replaces the previous support tool and helps you get a better overview of potential issues within your community while retaining all
    40 points
  4. Matt

    4.5: Page Builder Widgets

    Invision Community introduced drag and drop widgets many years ago. These widgets allowed anyone to add blocks to existing views, and to build up entirely new pages. These widgets were great for quickly adding content to a page, but they weren't incredibly customizable. For Invision Community 4.5, we've added three new Page Builder widgets which allow you a little more control. For an overview of this new feature, please take a look at the video below. As you can see, these new widgets offer a lot of customization without the need to code any CSS or HTML. You can
    40 points
  5. If you've been around Invision Community for a while, you'll know our frontend default theme hasn't significantly evolved since the early days of 4.0. Indeed, the last significant refresh came with 4.2. With the upcoming release of 4.5, we wanted to revisit the default theme and give it a facelift for 2020, as well as make incremental improvements to the underlying codebase as a stepping stone to a bigger re-engineering in a future version. Keep an eye out for our next blog for more on the facelift. In this entry, I want to go over some of the design and code-level changes we've impl
    40 points
  6. As we approach the release of Invision Community 4.6, I wanted to take you through some improvements for using Invision Community on a mobile device. Web push notifications For some time, we've used the local browser notification API to show users notifications. There's a big drawback though: users had to have the site open in a tab for these to work. This is particularly problematic for mobile devices. In 4.6, we've added support for the WebPush API, which allows sites to push notifications to users' browsers & devices even if the site isn't open - or even if the device is
    38 points
  7. Ever since Invision Community 4.0, there has been a huge focus on making communities multi-lingual by providing translation features inside the AdminCP. We have received a lot of feedback on our multi-lingual and translation tools over the past year, and we're happy to announce these new features coming to Invision Community 4.5. Pages Phrase Tools If you have the Pages application, you can also use these phrases in HTML pages and HTML Blocks without needing to visit the translation tools area. Simply use the tag editor in the sidebar when editing a page or block's contents.
    35 points
  8. We've been on a little journey together since we announced the first Invision Community 4.5 feature way back in November 2019. The first feature we announced was a revamped Admin Control Panel interface which created more visual space and brightened it up. Actually, we made it so bright that the first feature request was to add a dark mode (which we did). In the space of three short months, we had spoken about Club improvements, invites and referrals, RSS feed improvements, blog categories, the simple stock photo picker, search insights, security enhancements, user interface updates,
    34 points
  9. As the deadline slowly comes down, two last feature additions race towards the descending door and slide in underneath with seconds to spare. If you've never seen "Raiders of the Lost Ark", then you probably think this is a weird way to start a blog. As we wrap up development for Invision Community 4.5, we squeezed in two extra features that I want to talk about today. Per Topic Post Approval The first is a way to cool down a heated topic without locking it. Right now you can put an entire forum on post-approval. This means that moderators must review and approve all new post
    32 points
  10. For a long time, Invision Community has supported a Question and Answer mode within the Forums application which allows a reply to be flagged as the "best answer" to the question posed. With the release of 4.5, we also introduced a way to allow topics to be marked as "solved" which introduces similar functionality without transforming the look and feel or other behavior of the forum itself. Based on the popularity of this new addition in 4.5, we have made some further improvements to solved topics and answered questions in our next release. Notification to topic/question starter
    29 points
  11. Mark

    4.5: Commerce Trials

    One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price. I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works. Initial Terms In 4.5 you can now specify an initial term that is different to the normal renewal term for any subscription plan or product. For example, you could make the initial term $0 for 1 week and the normal rene
    29 points
  12. Matt

    4.5: Everything else

    We have announced a lot of new things coming soon with Invision Community 4.5. Most of these are pretty big new features worth a blog on their own. However, we've made a lot of smaller changes that may not deserve their own blog but still have a significant impact. Let's run through some of those. Performance Improvements For every major release, we take some time to run through the code and look at ways to make Invision Community run more efficiently. For Invision Community 4.5, we've made node forms, sitemaps and commonly run SQL queries more efficient, which is excelle
    29 points
  13. Managing a community as a team makes internal communication an essential part of its successful management. There are times where you want to leave notes for other staff on specific topics that you're watching. Perhaps a member is close to breaking the rules, or it might be that you want to keep the topic focused and on point so wish to split off-topic posts into a different area. Whatever the reason, Invision Community 4.5 adds the ability to leave private staff notes on topics. For some time, Invision Community has had the ability for staff to leave public notes. No
    28 points
  14. Since the feature was announced at last year’s World Wide Developer Conference (WWDC) we have received lots of requests to implement Sign in with Apple in Invision Community. We’re pleased to announce that as of 4.5 this is now available. You will need a paid Apple developer account to use it but once enabled users will be able to sign in using their Apple ID and all the convenience that brings. Touch ID and Face ID is supported natively where available and works across all your devices. Choose to share or hide your email address Isn’t it just another login button?
    26 points
  15. I'm thrilled to introduce the newest member of team Invision Community. You may recognise Jordan from his photo as he's been an active member of our community as BreatheHeavy. Jordan has been running his site BreatheHeavy.com using Invision Community for nearly a decade. Jordan's official title is "Community Advocate" which means that he will be working very closely with our community to guide and curate feedback, assist with support questions, to help educate and inform and to bring you news of the latest developments being cooked up by our development team. Jordan says: Y
    25 points
  16. For a very long time Invision Community has allowed community owners to choose how open or private their communities should be. Communities could optionally allow guests to post without registering, they could allow the use of pseudonyms or they could require the use of real names. This covers a diverse range of communities but feedback from our clients made us realize that some use cases have not been accounted for. For some types of community, where discussion topics are particularly sensitive, community owners want to make sure that members register with their real details but are
    24 points
  17. You’ve probably already noticed that something looks a little different in our community today. As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends. The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples. Support This area is where you can leave feedback on existing features, help shape I
    23 points
  18. We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test. While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot. Head over now to the Invision Community Alpha test site. Please be aware that this test site is running in 'development mode' so it is automatically updated with the latest fixes throughout the day. This means it has to work extra hard on each click as there ar
    22 points
  19. Wouldn't it be great to know if a staff member had replied to a topic before you clicked to open it? When you're scanning a list of topics, knowing which have had a reply by a member of the community team can help decide which to read. Currently, you need to open the topic and scan the posts to see if there's a reply from the team. Happily, in our next release, we've made it clear which have had a reply by a member of a specific group. You can specify which groups to show as having replied via the Groups form in the Admin CP. The per-group setting in the Admin C
    20 points
  20. Moats have been used for centuries as a way to defend a building from potential attack. A flooded ditch around a castle is a great way to make it harder to be taken. You can't push battering rams against walls, and neither can you dig under the castle. Quite frankly, a moat is a pretty decent deterrent when there are plenty of other castles to pillage. What does this mean for your business? A community can be an economic moat, or in more simple terms, your competitive advantage. When your product or service is surrounded by an engaged community that feels invested in your b
    17 points
  21. Invision Community is growing! We're currently recruiting three new roles, one full-time and two part-time. Applications are now closed, thank you to all those that applied. We'll be going through them over the next few weeks. It's been a very busy year for all of us at Invision Community and our continued success means that we're looking to expand our team even further with three new roles to fill. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to th
    16 points
  22. If you're preparing to upgrade to Invision Community 4.5, there's now an easy way to test it out. We have updated our Invision Community demo system to use Invision Community 4.5! This is a quick and easy way to take 4.5 for a test drive and test all the new functionality before making your upgrade plans. Taking out a demo is very simple, just head over to our demo sign up page, follow the instructions and within a few minutes you'll receive your own private demo log in. We'd love to know what you think! Please let us know in the feedback forum.
    16 points
  23. Matt

    Beyond the support desk

    If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs. Great! But
    15 points
  24. Promote kindness and foster interpersonal relationships through the power of vulnerability to outshine toxicity in your online community. Before my time as a Community Advocate with Invision Community, I focused all my attention on my own online community, BreatheHeavy. Pop music and Britney Spears news are the bread and butter of BreatheHeavy. As you can imagine, fans of pop stars are energized, vocal and unapologetic. There’s real potential for conversations to slip into negativity. 16 years ago when I launched BreatheHeavy, I hadn’t realized I took the first steps towards be
    13 points
  25. Harness the force as a community leader. A long time ago in the Interwebs far, far away... I proudly signed off all my posts and emails with the title: Owner, Administrator. Anyone in a 10-mile digital radius from me was made well aware: I AM AN OWNER AND ADMINISTRATOR. I AM IMPORTANT I PROMISE. I OWN AND ADMINISTRATE!!! Granted I held off on the all-caps, but still. My assertion permeated throughout all areas of my online presence. Though well-intentioned, my identity as an administrator pushed me away from the community I fostered. I focused mor
    12 points
  26. One of the most commonly asked questions we get is how to ensure your new community launch is successful. You may think that if you have the right features with the correct configuration, success is guaranteed, but it requires more than that. Way back in the early 2000s when the internet was in its infancy, there was an explosion of new communities. If you had some webspace, a little technical knowledge and a forum script you were almost guaranteed to attract people into your community. These days it takes a little more work to get your new community off the ground. There’s a lo
    12 points
  27. Cloud and Enterprise Community customers can create automated workflows between Invision Community and over 3,000 other apps including Google Documents, MailChimp, Facebook and Twitter with just a few clicks. If you haven’t integrated your Invision Community with Zapier yet, you’re leaving organic growth on the table! It’s been a wild year, so we’d like to refresh your memory regarding the very powerful Invision and Zapier marriage (hey, remember when weddings were a thing?). Zapier is a service that allows you to connect over 3,000 web apps. Last year, Invisio
    9 points
  28. Moderation feels a bit like an outdated term created pre-social media, but it stuck. We’d like to re-frame your thinking in terms of guiding your community versus moderating it. Guidance is an essential component to any thriving community because it creates structure and boundaries for the community. Oftentimes, people think community guidance is about restriction, but in reality it allows your community to express itself in a healthy way. All communities run into issues unless there are clear guidelines laid out for all members. It only takes a couple of toxic
    9 points
  29. Invision Community has an exciting opportunity for an experienced PHP developer to join our team. Invision Power Services, Inc. is behind the leading community software platform, Invision Community. Our tailored solutions serve clients of all sizes, from smaller communities to the world’s biggest brands. We have been on the forefront of independent and white label engagement communities since 2002. The Role As a back end PHP developer, you will be working closely within a tight nimble team. You are a clear thinking problem solver and are able to demonstrate skills in creativit
    9 points
  30. Zapier is a service that allows you to connect over 2,000 web apps. In Invision Community 4.5 we are launching a beta service of Zapier integration for Invision Community in the Cloud. What does Zapier do? Zapier acts as a bridge between Invision Community and other apps, such as Google Docs, Twitter, Facebook, Slack, Trello, Facebook Ads, ActiveCampaign, Zendesk, Asana, Salesforce, Hubspot, Discord, Stripe and more. Zapier has over 2000 apps registered currently, and that number grows every single day. Let us look at a real life example. Right now, if you wanted to add a m
    9 points
  31. Conspiracy theories have roots in the 19th century and have been popular for decades. Until recently, conspiracy theorists have lived in the margins. They are often convinced the earth is flat, Lee Harvey Oswald didn't act alone, and the moon landings were faked in a Hollywood sound stage. More recently, with 9/11 and the coronavirus pandemic, these conspiracy theories have become more mainstream, with celebrities and politicians sharing them over their official social media channels. From the evil machinations of Bill Gates, the rise of QAnon, to the conflation that 5G is responsible for
    8 points
  32. I'm excited to reveal that we are making Invision Community native apps for iOS and Android! For the past few months, our staff has been using an internal test build right here on our community. Now we are ready to widen testing to a larger pool of customers. Information on how to become a tester is at the end of this post. But first, let's take a look at the app itself. Technology Preview We have a lot of exciting plans for the Invision Community app. We wanted to take full advantage of a clean slate and build a brand new experience that embraces a native app's interfaces. Wh
    7 points
  33. The World Health Organization (WHO) is the world's most trusted source of information on international health, and a foremost partner to public health agencies combating the coronavirus. They also understand the critical need for risk communication and community engagement to respond to the coronavirus pandemic -- a valuable strategy that any online community can adopt in these volatile times. In March of this year as the coronavirus was already rampaging across nations, WHO published a series of guidance for risk communication and community engagement. One of the major lessons they l
    7 points
  34. Community sharing is community caring. Take it from me: prominently curating your members’ content will profoundly accelerate growth. It’s also pretty darn fun. I’ve run my company, BreatheHeavy, since 2004. While many online businesses shuttered because of social media’s looming presence, mine thrived because of the community. Full disclosure? I had no idea creating a community back in 2004 would become the not-so-secret ingredient to staying alive. Ahh, if only I knew then what I know now. Hindsight is 20/20 (that number gives me anxiety, am I right?), but I never fully
    6 points
  35. Invision Community has come a long way over the past five years. We've added many new features and invigorated the front-end user experience to keep it current and in-line with modern interfaces. One area that has remained largely the same is the Admin Control Panel. When we released Invision Community 4.0 back in 2014, the Admin Control Panel was updated but has stayed relatively dormant since. But that's all about to change with the upcoming release of Invision Community 4.5! The Admin Control Panel in 4.5 has received a substantial update, resulting in a
    5 points
  36. Ehren

    4.5: ACP Dark Mode

    A short while ago we revealed the new look Admin CP for Invision Community 4.5. The focus was on increasing the workspace, brightening and modernising the look. However, for some this new look was perhaps a little too bright, especially when setting your OS to use dark mode. Rather than cause an increase in sales for sunglasses, we went ahead and implemented a dark mode for the Admin CP. You can set it to work inline with your OS preference, or you can choose to enforce light or dark mode. I'm sure the next question you're about to ask is "Hey Ehren that looks ama
    4 points
  37. Invision Community has certainly changed a lot over the years as we've moved through major updates and large user interface changes. While large scale changes offer a dramatic difference, it is sometimes the smaller changes that bring the most satisfaction when using your community daily. This blog entry rounds up some of the UI improvements Invision Community 4.5 brings. Content View Behavior What do you want to happen when you click a topic link? Are you taken to the first comment, the last comment or the first comment you've not read? If you speak to 100 people, I'm pretty
    4 points
  38. bfarber

    4.5: Search Insights

    Every single day, your members are searching your community for answers or interesting conversations to join. Wouldn't it be great if you could learn what is being searched for to identify hot issues, commonly asked questions and discover trends? We thought so too, which is why Invision Community 4.5 comes with search statistics. For the first time, Invision Community gathers anonymized information on what your members are searching for so you can use this to highlight more relevant content and shape strategic decisions with your community's structure. Search st
    4 points
  39. Almost every single day, we receive feedback on our popular clubs feature. Some of the requests are big in scope, and some a little smaller. Following on from our previous blog entry for Club Pages, we’re pleased to announce a collection of smaller, but no less useful improvements. Improved Map Display The Clubs location map better shows where local clubs are A small but useful change to the clubs map means the view is now centered and zoomed around available clubs. Previously the map would show a world view even if all of the clubs were located in a concentra
    3 points
  40. Matt

    4.5: Marking as solved

    Invision Community has had a question and answer mode for a good few years now. This mode transforms a forum into a formalized way to handle your member's questions. Members can upvote answers, and the topic starter and your community management team can mark a reply as the "best answer". This is great when you want to add rigour to specific forums which encourage your members to find solutions. The existing "QA" mode But how about a way to mark a topic as solved without transforming the look and feel of the forum? We get asked this a lot. Happily, i
    3 points
  41. Ryan Ashbrook

    4.5: Club Pages

    Without a doubt, clubs is one of the most popular features added to Invision Community in recent times. Invision Community clubs allows you to run sub-communities on your site. We've seen clubs used in many ways, including managing geographically local groups and clan groups for large gaming sites. This popularity drives us to keep incrementally improving the feature set for clubs, and Invision Community 4.5 is no different. One thing that was raised many times was a way for club owners and leaders to create simple pages with general information members need. Happily, in In
    3 points
  42. Matt

    4.5: Forum View Updates

    Invision Community has had different view modes for a good number of years. Forum grid view was added to create some visual interest when listing forums, and we've had expanded and condensed view modes in streams since they were introduced. We've taken both of these views a step further in Invision Community 4.5 Forum Grid View To create even more visual interest, the grid view now allows you to upload, or choose a stock image for the header. This instantly makes for a more dynamic and inviting forum list. The new grid view image headers You can choose
    3 points
  43. A topic is more than a collection of posts; it's a living entity that ebbs and flows over time. Evergreen topics can see month-long gaps between posts and longer topics spanning numerous pages can end up hard to navigate through to find useful content. With this in mind, we've added numerous improvements to the topic view to bring context and summaries key areas within the topic. Topic view updates Topic Activity The first thing you likely spotted in the above screenshot is the new sidebar. This acts much like a summary of activity within the topic. It very
    2 points
  44. bfarber

    4.5: Club Statistics

    Statistics can help you manage and monitor the direction of your community, giving you valuable insight into how your visitors are interacting with your site and what areas of your community deserve the most of your attention. With the popularity of Clubs in Invision Community, we determined that some statistics aimed at helping administrators review how this feature is being received by their end users was warranted. Club activity statistics overview When accessing the "Club Activity" statistics page in the AdminCP, you will be able to quickly see at a glance
    2 points
  45. Social media promotion should be a part of any marketing strategy. Curating interesting content from your community and sharing to social media channels like Facebook and Twitter is a great way to drive traffic to your site. Invision Community 4.2 introduced Social Media Promotions to allow this. You hit the promote button, fill out the text to share with each service, click which photos to include and schedule the promotion or send it immediately. We use this feature almost every single day to share highlights to our Invision Community Facebook page and Twitter. This feat
    2 points
  46. Invision Community has supported member referrals via the Commerce app since Commerce was called Nexus all those years ago. Community owners have been able to see at a glance who is spreading the word and members have received the kudos associated with a growing referral count in return. When planning Invision Community 4.5 we saw that this feature had the potential to be so much more… So what have we done to improve it? See Who Was Referred In addition to seeing a count of referrals, it’s now possible for both admins and members to see who they referred. If Commerce is en
    1 point
  47. Installing Invision Community for the first time is a fun and exciting process. After all, you're about to launch a new community that is going to thrive and attract members from all over, and you want to make sure you set it up just right to facilitate a painless experience for your visitors. If you're new to Invision Community, however, it can be a little daunting when you think about "ok what now?" immediately after installing the software. Though experience, and researching the analytical data Invision Community installations voluntarily share with us, we identified many common s
    1 point
  48. Joel R

    4x4 Growth Hacks 🚀

    Are you curious 🤔about ways to boost your engagement that don't require a lot of effort? Want some shortcuts to set your engagement on fire 🔥? Check out these 4x4 tips of four growth hacks that you can implement in less than four minutes ⏳ to boost engagement. 1. Add a content block at the bottom of topics. Sounds upside down 🙃, right? Most admins add content blocks at the tops of pages to attract users. But what do users do when they're finished reading or replying to a topic? Nothing. They're finished ... unless you add a block such as similar content, popular posts, recent
    1 point
  49. Once again, we hand over the reigns of our blog to client and friend to Invision Community Joel for another client view of our community suite. Today @Joel R tackles Activity Streams, and how to make them "your awesome". Activity Streams is one of the best new features of Invision Community 4 with more flexibility and options than ever before. It can be an amazing and easy way to dive into interesting and new content, constantly feed new content to your users, and uncover different parts of your community. Your community contains amazing content. Activity Streams empower yo
    1 point
  50. It's very easy to focus on a single metric to gauge the success of your community. It's very common for community owners to look at page hits and determine if their SEO and marketing efforts have paid off. Getting traffic to your site is only half the equation though. The most valuable metric is how many casual visitors you're converting to engaged members. Invision Community already makes it easy for guests to sign up using external services such as Facebook, Twitter and Google. However, there has to be a conscious decision to click that sign-up button. For some, this may
    1 point
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