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Showing content with the highest reputation on 05/27/2020 in all areas

  1. Matt

    Beyond the support desk

    If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs. Great! But before you finish there, I want you to consider the rewards a brand community can offer. A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem. That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together. "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this. Shared experiences Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community. A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers. It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight. "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition" All those stories, connections and moments build social capital and loyalty for your brand. Feedback Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to. If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories. Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are. Owning your niche Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones. "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin Creating these spaces encourages return visits beyond direct support for the product. Those return visits are what makes your community a community.
    2 points
  2. You're welcome! This piqued my interest, so I gave it a shot: AdminCP Commerce Display Name.xml It works as far as I can tell/tested, but this should do it! In case its of interest, heres what this plugin consists of: We hooked into \IPS\nexus\Support\Author\Member to change the name on the sidebar: //<?php /* To prevent PHP errors (extending class does not exist) revealing path */ if ( !\defined( '\IPS\SUITE_UNIQUE_KEY' ) ) { exit; } class hook479 extends _HOOK_CLASS_ { /** * Get name * * @return string */ public function name() { if( !\IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'customers', 'customers_view_statistics' ) ) { return $this->customer->name; } else { return $this->customer->cm_name; } return parent::name(); } } and we hooked into \IPS\nexus\Customer to change the name on each reply: //<?php /* To prevent PHP errors (extending class does not exist) revealing path */ if ( !\defined( '\IPS\SUITE_UNIQUE_KEY' ) ) { exit; } class hook480 extends _HOOK_CLASS_ { /** * Get customer name * * @return string */ public function get_cm_name() { if( !\IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'customers', 'customers_view_statistics' ) ) { return $this->name; } else { return ( $this->cm_first_name or $this->cm_last_name ) ? "{$this->cm_first_name} {$this->cm_last_name}" : $this->name; } return parent::get_cm_name(); } } In order to make full names display as their respective Display Name, just make sure the administrator you want to restrict has "Can view customer statistics?" disabled: I'm no developer, but I'm open to feedback in case you want this plugin to do something else. Hope it helps!
    2 points
  3. Version 2.2.2

    777 downloads

    The plugin show secondary groups on website in: Topics Hovercard Profile Search
    Free
    1 point
  4. Version 1.0.1

    699 downloads

    Discord is a free voice and text chat for gamers, and it's now integrated with Invision Community with the Discord Login Handler by @Fosters! This login handler connects your Invision Community with the Discord app, and allows your members to login using their Discord account. This app is currently under development with more features to come later. "Follow" to not miss out on future releases. FEATURES Allows registration/login on your IPS 4.3 community through Discord OAuth2 INSTALL VIDEO Thank you to @Josiah Wallingford for posting an install video. Full installation instructions are included in the README.
    Free
    1 point
  5. Makoto

    Discord Native Widget

    Version 1.0.0

    658 downloads

    Discord Native Widget This is a simple application that adds support for the Discord native widget to IPS. This is the same iframe based widget that you can access from your servers settings screen, Features Plug-and-play, just drag the widget to your sidebar and enter in your Server ID Supports both dark and light themes Unofficial Rich Discord Integration support (can provide a link prompting users to link their accounts below the widget) ☕ Found this useful? Want to support further development? Show your support by buying me a coffee!- https://ko-fi.com/makoto_dev
    Free
    1 point
  6. breatheheavy

    #Hashtags

    I responded in another comment with the below, but figured it deserves its own dedicated topic. 🙂 I would LOOOVE to see a hashtags feature. Would it be possible to re-purpose / reutilize the Tags feature? Members could use Tags (as hashtags) in their posts / comments. When you click on the hashtag, it links you to a search page where other members have also used that same hashtag. Then, include a way to show Trending hashtags in a widget based off of usage (like the Popular Now or tag cloud widgets). I would be super interested in this and I know my members would love it. There's a lot of #JusticeFor campaigns on social media, and that could be super powerful to tap into on my forum as well. Just food for thought 🙂
    1 point
  7. Will send it over tonight Mystery points box Min amount 10,000 etc / Max amount 100,000 etc 0 Price in points Allow only 1 purchase a week / month or whatever you want to do Choose the usergroups who can buy it
    1 point
  8. Nabix

    Discord Native Widget

    Looks clean and works perfectly.
    1 point
    Works perfectly on 4.4!
    1 point
  9. opentype

    How to import RSS Feed?

    That orange button is for content from your site. It is not meant for external content.
    1 point
  10. Andrey S

    Raise the page

    Thanks you😊
    1 point
  11. bfarber

    (Solved) Replies Missing

    Background tasks are kicked off when the conversion completes and will be displayed on the dashboard in the AdminCP. Those issues will be fixed when the appropriate background tasks run to rebuild the counts. Basically you just need to give it a little time. If you aren't running your tasks via cron, we would recommend doing so as it will allow those tasks to run quicker. You can use the AdminCP live search to look for "cron" to find the option.
    1 point
  12. Meddysong

    Raise the page

    It's been requested several times but I don't think it will return. Fortunately. there's a free plugin for people who want this functionality.
    1 point
  13. 1 point
  14. This is exactly what we needed! Thank you very much for taking the time to develop this and even better sharing it to the entire community. We have gone ahead and implemented this and so far it works like a charm. Once again thank you so much
    1 point
  15. Appreciate the response! Will look into that plugin that you posted but what concerns me the most is the backend. This is what I mean https://prnt.sc/sofrek. By default it shows the username, but if they provided their first name and lastname during checkout then it will switch it to that instead. Main issue is that I want our moderators to view support tickets but not view their real name. Ill see if I can reach out to someone to make a custom plugin for something like this.
    1 point
  16. There is no built-in switch for this. Could you provide a screenshot showing the exact areas where you see the first/last name? My feeling is this would likely be doable via a custom plugin. Possibly a switch that can be added to this group of admin restrictions: For the front end support module, this plugin would make it so the customer sees their display name instead of their first/last aka their "customer name": Change Commerce cm_name to name.xml
    1 point
  17. Nabix

    Royal Dark Support

    Perfect thank you!
    1 point
  18. Version 1.0.1

    29 downloads

    Plugin that permanently removes copyright for any themes from Veilon and retains support. Plugin owners receive priority support. All ownership rights to themes remain with Veilon. By purchasing this product, you make a huge contribution to the development of our Studio and products.
    $50.00
    1 point
  19. Ramsesx

    CKEditor 5

    2018-12-30_18-26-10.mp4
    1 point
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