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Showing content with the highest reputation on 10/07/2019 in all areas

  1. 5 points
    Think about all the different touchpoints where you try to connect with members: forum discussions, blog comments, personal messages, email newsletters, weekly meetings, and perhaps offline events. You write witty and clever messages. You dedicate an entire section of your community to welcome and hello topics. You spend enormous amounts of time trying to elicit engagement from members. What if I told you that there’s one touchpoint that you consistently overlook where members reach out to you, some for the very first time? You receive messages every day and every week from users through the Contact Form. It’s one of the most common touchpoints that you’ll ever experience with members. Unfortunately, most admins gloss over messages through the contact form, because we think it’s secondary to the activity in the community. That’s not true! As a touchpoint to your community, the interactions through the Contact Form are as important as any other user-facing activity. In fact, because members proactively reach out – some for the very first time – this is likely one of the biggest opportunities where you consistently under-engage. It’s time to fix this gap. Here are examples on how to effectively respond to 2 different types of messages from the Contact Form. Let’s look at some sample responses with a fictional online community “Toronto Birding Society” (Note: I know nothing of birdwatching or Toronto). Responding to Guidance Questions Many questions you receive through the Contact Form are “guidance” questions. These are questions that ask about function and features such as “how to?” and “how do I?” The tone is usually neutral, and the intent is positive (eg. to learn). These questions are easy-to-answer and the responses usually involve instructions, step-by-step details, and screenshots. If you only respond to the specific inquiry, however, you miss out on all the potential of member growth: to affirm the relationship, recognize his contributions, instill community culture, and ultimately encourage the member to contribute in a more meaningful manner. Example: Responding to Negative Sentiment Questions The next type of question you receive through the Contact Form are questions of “negative sentiment.” These are questions that ask to cancel, terminate, or suppress various functions because the user would like to disconnect from the community. Even though the tone is neutral, the intent is negative. Just like before, the questions themselves are easy-to-answer. However, if you took the inquiry at face value and answered the specific question, you end up losing the member! Your goal instead should be member retention: to investigate why he wants to leave, to re-affirm the strength of the relationship, recognize his past contributions, invite the member to revisit, and ultimately deflect the original inquiry. Conclusion Busy communities receive messages through the contact form daily and weekly. They’re a recurring part of our community management that we consistently overlook. It’s one of the greatest touchpoints you will ever have with a member, since the member is actively seeking growth (or regression) with the community. Your responsibility is to nudge them in the right direction. My recommendation is to write two templates: one for guidance questions, one for negative sentiment questions. This allows you to quickly provide a framework that can be filled in with personalized details. Use your replies to contact form messages as a way to not only answer the specific question, but grow the member and progress them along the member lifecycle journey.
  2. 2 points
    This is exactly the difference to the "anonym" social media, where nobody cares about you. If you do not have any "friends" or followers - you are alone there. In your community you can (should) care of your member, be personal, warm and hospitable. You will never manage to achieve it the same way in social media.
  3. 2 points
    Those characters are legitimate characters supported in a URL, and we don't have any plans at this time of implementing "transliteration" for them. If this is important for your purposes, you should look into third party solutions.
  4. 2 points
    Dll

    Manifest and cookie-free domain

    You really need to think more about real users rather than just online test results.
  5. 2 points
    onlyME

    (BIM) Chatbox FREE

    Version 4.0.7

    13,975 downloads

    This is very simple chat system with the basic features: Ajax chat, auto update. Display as IPS widgets, so you can place it in sidebar or top page. Sound notification. User can toggle on/off. Admins/Moderators can block users. Users can ignore some chatters they don't want to see. Load more messages when scrolling end (or top). Announcement (on Top or Tab). Supports emoticons, URL, Image URL (gif, png, jpg) *NEW* Supports GIPHY to finds GIFs and Stickers by using /giphy command (Eg: /giphy happy new year) *NEW* Supports Youtube, playing video in iframe and popup @mention by clicking on usernames. Flood control. Bad word filters. Time format. Display newer messages in top or bottom. Permissions for viewing, chatting & management. Edit/Delete messages. Download version 4 if you're using IPS 4.4.x

    Free

  6. 2 points
    Mike John

    Portal

    Version 1.7.1

    1,894 downloads

    Adds a Portal application to IP.Board. Based upon IP.Board Portal by IPS. Please be sure to direct all support questions or suggestions in the discussion topic rather then at IPS. The Portal is currently exclusive to the IPS Marketplace, I do not support this application elsewhere. Keep up to date with DevFuse mod development and releases.

    Free

  7. 1 point
    It would be convenient to have a function (or, even a plugin/extension) that relies emojis, if they are on a line of their own, to a definable size. emojis are generally pretty small, which works fine if they are inline - but on a line of their own, they look better when enlarged. Most of the messaging apps do that nowadays. It's cool like this --> 🙂 But by itself, looks better like this: 🙂
  8. 1 point

    Version 1.3.2

    33 downloads

    This resource is the result of the merging of "Clubs Enhancements" plugin and "Improved Clubs" app and it will give more power to Club Owners. They will be able to execute functions currently only possible in the Admin CP and add some fresh new features. Compatibility: 1.3.x for IPB 4.4.x Blocks features: Blocks Manager for Clubs (acp) Extended Blocks Manager for Club Leader Added HTML block (adsense, banner image...) With Blocks manager every Leaders can customize and mostly MONETIZE his space with a donation button, a banner or with adsense... An exceptional tool to encourage the use of clubs on your forum General Features Add ability to create a custom HOME page for the Club Convert forums or apps categories into Club Features with a single click, so you don't need to manually move a bunch of items (topics, images, files, events, etc) - Admin CP feature Convert Club Features into forums or categories Hide members list in the sidebar when the "Display Club information" is located "In the header" Ban Member Features Ban Member - add moderator permission to ban/unban members Ban Member - Give the option to ban from ALL CLUBS or from specific clubs Ban Member - Revamped Banned Members Page Manage Club Features: Disable features: items from a disabled feature will not appear in the Club activity stream Delete features: just like on ACP, with option to delete content or move it to another club/category. Ability to ADMINS ban/unban members from the whole clubs. A banned member won't be able to access any club page, including its content (topics, files, images, etc.). IMPORTANT: Club items will continue to appear in Activity Streams, profiles, searchs, etc. The restriction will happen only when the member tries to read them. Allow members to choose which features will be automatically created when creating a club. Restrict number of equal features per club (example: you can only have one "topic" feature). Restrict Number of Clubs per member. Restrict Number of Clubs a member can join. Add ability to create a QUESTION feature when creating a feature from FORUMS app. Add members to the club (setting to allow Club Owners to use it. Admins can use it). Add members from a specific user group to the club (secondary groups checked) (setting to allow Club Owners to use it. Admins can use it). Change owner of the club. Change type of the club (option according to the owner group setting). Display club icons on users posts Display club icons on user profile (hover card) Settings: Allow admins/club owners to create a custom HOME page for the Club Restrict Number of Features? Number of features per club Allow Club Owners to manually ADD MEMBERS? Display 'Added By' info when admin/owner add members manually Display Club Icon on posts panel? Number of Club Icons to display Club Icons Sort Order: name, last activity and random Display Club Icons on Hovercard Profile? Number of Club Icons to display Club Icons Sort Order: name, last activity and random

    $30.00

  9. 1 point
    Steve Bullman

    (DP44) Advanced Regexp

    Does what it says on the tin with zero fuss
  10. 1 point
    media

    Responding to the Contact Form

    On my board, I get this a lot; People sign up thru social media login in; then 10 minutes later I get a cancellation contact message...
  11. 1 point
    Joel R

    Responding to the Contact Form

    This is definitely a much more accurate view and I agree with your sentiment. (I also like your point about low value members with 0 posts, you should have another template specifically for those members versus a member with a lot of content.) For the 10% where you'll never change their mind, that's fine - delete their account and move on. But that leaves 90% (!) for you to engage with, including members who have never posted, who don't know why they're deleting their account, and who can be re-activated to become a member. And for the 10% with valuable content who have been a member, putting in an extra 30 seconds and filling out a template to save a member is a great trade-off. This guide isn't about trying to win back 100% of all members. That's not realistic. But if you can deflect half of the negative inquiries and activate 10% to revisit, that's 10% more than what you had before. My ultimate point is that some of us spend all of our time in the "community." And we forget about communication that occurs in the "non-community" through the Contact Form and Commerce Support Requests, and these are just as valuable touchpoints (if not more) than those in the community.
  12. 1 point
    AlexWebsites

    (DP44) Advanced Regexp

    Works as described. Was able to add my amazon affiliates tag to existing amazon links. If you are an affiliate marketer, this is a must have.
  13. 1 point
    jair101

    Responding to the Contact Form

    It sounds very good in theory, but my real life experience is slightly different. From the deletion request I get: - about 80% are of people that never posted and I have no idea why they want their profile deleted - about 10% are fully convinced and there is nothing you can do to change their mind - about 10% are salvageable. I put 100% of my efforts in these requests and sometimes I win. There is absolutely no way I will put the same amount of time and energy for the other 90%.
  14. 1 point
    Frankly, most of the protections very strongly mirror GDPR so I'm not seeing a lot of non-compliant functionality in place right now. That said, I've ensured this is raised to the attention of those responsibility for reviewing and ensuring legal compliance so that it can be thoroughly vetted and checked. Thanks!
  15. 1 point
    Adriano Faria

    Improved Clubs Enhancements

    Just install the new app.
  16. 1 point
    DSystem

    (SL) Email actions

    It does not work and is not supported by the developer. This app is most recommended 👇
  17. 1 point
    Ryan Ashbrook

    Manifest and cookie-free domain

    Setting this aside, the manifest file is generated dynamically based on various setting, rather than as a static file. Moving it to a cookie-less domain would require downloading a static file every time any of those settings have changed (of which, there are many spread throughout the suite).
  18. 1 point
    InvisionHQ

    Clubs Enhancements

    All the people who have applied for access in this topic have been added. Let me know if you find any issues.
  19. 1 point
    Dll

    Sticky Notes (support topic)

    Hi @TheJackal84 - any luck with a fix for the sending to guest bug above please?
  20. 1 point
    You could actually do this already - add this to your custom.css theme file: .ipsType_richText span.ipsEmoji:only-child { font-size: 48px; }
  21. 1 point
    Maxxius

    alt images tags for SEO

    Just yesterday I was working on this subject where I was looking for a way to retroactively add many alt image tags to a Wordpress blog I am going to convert into IPS Pages. I wanted to take care of its alt image tags because in WP there are more solutions. One of them which I tested was https://imageseo.io I did a test run and it got about 50-60% of the tags named quite alright. Some of them were good attemps but yet still wrong and inaccurate to a certain degree. AI probably is the way to go. and to be absolutely sure it perhaps would be nice to have a page in ACP where all the images are gathered which are posted in the forum and a field next to it where you could type in alt image tags for all of them in bulk and save. that would be a lot fasted than going to each topic, edit each reply double click and enter new tag, then save. My suggestion though not ideal but it would save a lot of time if people were to do it by hand.
  22. 1 point
    bradl

    Sticky Notes (support topic)

    Confirming.
  23. 1 point
    Martin A.

    Minimized Quote

    Version 1.2.0

    1,791 downloads

    This is a simple plugin that alters the amount of text/image shown in quote boxes. The changes are purely visual, no permanent change will be done to the stored post. It is also backward compatible with older posts. And everything will be restored if the plugin is disabled/uninstalled. If you're having issues, please send me a personal message. Do NOT post it as a review, as I don't monitor those.

    Free

  24. 1 point
    Durango

    Classifieds System

    you can't There is a big thing missing on Classified apps : 1) the possibility to filter the results : by price, by brand etc 2) A real search box with multiple criterias like you can see on various marketplaces : i want to see the adverts with price less than $100, belonging to a category in particular etc This is the major improvement we need for Classifieds PLEASE LIKE THIS POST IF YOU SUPPORT THIS REQUEST !
  25. 1 point
    Nakamura0114

    Portal

    Incredible that this isn't part of the core suite, a true must have!
  26. 1 point
    Kosten

    Portal

    Everything works well. Would you like more Pinned topics. For example, the item on the topic rating. Item Featured topic.
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