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Showing content with the highest reputation on 10/19/2015 in all areas

  1. 2 points

    htaccess for IPS Forums

    Version 1.0.2


    This is a custom .htaccess to use on the IPS Community Suite Forums. It helps to improve your forums Google Page Speed and YSlow scores. The top segment is the same .htaccess that is generated by the IPS Forum software. This segment is Invision Power Services code and I do not claim it as my own. All rights and credit for this segment of the .htaccess are Invision Power Services. The bottom segment is based upon research of several websites and the references listed below. Please be careful when using this file because the contents may be incompatible with your server setup. Preventative measures have been taken to ensure that it should be safe to use in any Apache based environment. Google recommends a minimum of one week: https://developers.google.com/speed/docs/insights/LeverageBrowserCaching GTmetrix recommends a minimum of one month: https://gtmetrix.com/leverage-browser-caching.html


  2. 2 points
    Once again, we're very sorry for the restoration of your database and the subsequent 12-16hrs of data loss. As you cited this isn't your primary concern, however, I'd like to address your others. Based on your description of interaction from a support standpoint, I was quite surprised to find you've only had 7 total support tickets since you signed up in 2011. All but 2 were resolved within 24 hours, most within a matter of a few hours. The only exception to this that I could find is your upgrade ticket. I assume this is also the ticket you're trying to reply to. The ticket is over a month old and as we didn't receive a reply from you in that time, it auto-resolves. We do not permit you to respond to old tickets as typically, if a ticket is being replied to after that amount of time, it's usually a new issue. While finding an old e-mail and replying may seem more convenient on the surface, it can also lead to lengthy delays and substantial confusion. Your last issue may have been escalated to advanced support or development or even customer service -- the new issue is most likely (from our experience) unrelated so it has to be moved around to the appropriate department. Further, reading through 2 pages of previous correspondence on an issue unrelated to the current one frankly slows us down. It's always best to submit one ticket per incident so it can get routed and organized accordingly. Regarding telephone support - we discontinued phone support long before you were a client, so you would have been aware of the fact we do not provide phone support when you signed up. We offered it for several years in the early to mid 00's and found it to be counterproductive and resource intensive. While less than 5% of our clients phoned in, it consumed the lion share of our support resources with little gain to the client as most issues end up in a support ticket regardless. The upgrade, for example... we can't upgrade your site while you wait on the phone. So, while we could dedicate resources to allowing you to phone in to say "I want to upgrade" - there's still a queue of upgrades and it can't happen while we place you on hold. The same principle applies to live chat as well. It's certainly not unusual for companies these days to provide online only support, but nonetheless, I understand the frustration -- when you have an issue, you want it resolved now and we understand that. While it may be an inconvenience and we apologize for same, it is really best to simply login to www.invisionpower.com/clients - you cannot e-mail into support directly for a multitude of reasons, most importantly security. I don't see any active tickets on your account, so if you're having an issue, you have to let us know about it via the proper medium so we can assist. It's a bit unreasonable to label support atrocious, horrible and destructive when you're not actually using it. If you're not able to login to the client area for whatever reason, or to contact customer service for other reasons, please feel free to e-mail accounts@invisionpower.com. Again, if you're trying to e-mail support@invisionpower.com directly, you're not going to be able to. Support requests must be submitted via the client area. If you have further questions or concerns on your account, please contact customer service or you're welcome to PM or e-mail me directly and I'll do my best to assist.
  3. 2 points
    I am very sorry you experienced some data loss on your community. I can certainly understand how frustrating that must be for you and do not blame you for being upset. The issue you are reporting is the first time in years we have had any sort of data issues like that and we are just as frustrated as you over the issues. We host thousands of communities and take pride in what is normally a very reliable service. Telephone support is not something we have offered for many years. Again, I am sorry for your recent problems and understand your frustration. I do hope that this one-time data issue does not impact your overall enjoyment of your community. Please do submit a ticket to customer service if you want to talk about your specific account issues.
  4. 2 points
    Hello, Please show a nicely sized "record image" in the: Listing Template - currently does not show record image. A record image can be used to quickly distinguish between records when all the text is fairly similar, like a directory of names. I personally think an avatar-sized icon would be perfect. Article template - I've submitted a bug report. Vertical images cause deformed layout. If you need justification as to why: The functionality was included in v3.4 Pictures are Pretty
  5. 1 point
    Mike John

    Auto Welcome

    Version 2.5.6


    To put it simply, it welcomes newly registered members. It will welcome them with an optional personal message, email or topic alert. From there you can further customize each pm, email or topic message, the subject / title and so on. It also has the ability to welcome members that are added manually through the Admin CP. Keep up to date with DevFuse mod development and releases.


  6. 1 point

    Version 1.0.8


    IPS Community 4.4 has hits counter and file size This plugin making 2 things: - Restore attachments hits counter near attach file - Increase hits counter (for images) when you clicked on image Support topic


  7. 1 point

    Version 2.0.4


    Very clean a skin with advanced features designed for the IPS 4.3.x Fully customizable with features you can create a website that you want. Compatibility: IPS Community Suite 4.3.1 IPS Applications: Forums Chat, Downloads, Calendar, Chat, Downloads, Commerce, Pages, Blog, Gallery.


  8. 1 point
    I have asked few times but with no reply, today I am officially asking in a feedback topic, I'm on my knees here, I beg of you please, can we please get a archive status reset option please so I can rearchive topics? Help me out here devs, you know it makes sense really and you are all super clever amazing, good looking guys, would only take you 5 minutes I'm sure. If you make this happen I will be If not I will be
  9. 1 point
    Ryan Boyd

    Favorite Game

    Hey guys, What's your favorite game? And on which platform? Mine is Battlefield 4 on PC, currently running 2 gaming servers and an awesome IPS forums ! Best regards UKF
  10. 1 point
    You're last response further confirms why I'm running to another company. So now you engage in spin and tell half the story? What in the world does having 7 tickets since 2011 prove? What does resolving 5 of them within 24 hours have to do with taking days to even respond to others? You know, like me responding to a ticket on September the 8th and getting a response back on September the 14th?! Your response here is a classic example of how to further outrage a customer. If you had any semblance of customer service the first thing you would have done was contact me offline and ask how you could help. Instead you engage in spin.
  11. 1 point
    Have to agree on that one, I'll tag @Rikki to see if he thinks it's a bug or can be aligned since he was working on alignment bugs.
  12. 1 point

    Group Collaboration

    Nginx needs no extra configuration php 7.0 RC4 requires the same max_input_vars to be 5000 or so. No further issues found. So its future proof :P
  13. 1 point

    Favorite Game

    Fifa 16 and Destiny on PS4 My PSN ID is Feneroin also if someone add me as friend
  14. 1 point
    Ocean West

    Bookmarks / Favorites

    Mon, 19 Oct 2015 15:47:38 +0000 (Severity: 2) <ip address redacted> - http://fmforums.com/bookmarks/ OutOfRangeException 0: #0 /databases/fmforums/public_html/applications/bookmarks/sources/Bookmark/Bookmark.php(50): IPS\Patterns\_ActiveRecord::load(446729) #1 /databases/fmforums/public_html/system/Theme/Theme.php(680) : eval()'d code(24): IPS\bookmarks\_Bookmark->getContentObject() #2 /databases/fmforums/public_html/system/Theme/Theme.php(680) : eval()'d code(1898): IPS\Theme\class_bookmarks_front_bookmark->bookmarkRow(Object(IPS\bookmarks\Bookmark\Table), Array, Array) #3 [internal function]: IPS\Theme\class_core_front_tables->table(Object(IPS\bookmarks\Bookmark\Table), Array, Array, NULL, false) #4 /databases/fmforums/public_html/system/Helpers/Table/Table.php(472): call_user_func(Array, Object(IPS\bookmarks\Bookmark\Table), Array, Array, NULL, false) #5 /databases/fmforums/public_html/applications/bookmarks/modules/front/bookmarks/browse.php(30): IPS\Helpers\Table\_Table->__toString() #6 /databases/fmforums/public_html/system/Dispatcher/Controller.php(94): IPS\bookmarks\modules\front\bookmarks\_browse->manage() #7 /databases/fmforums/public_html/applications/bookmarks/modules/front/bookmarks/base.php(29): IPS\Dispatcher\_Controller->execute() #8 /databases/fmforums/public_html/system/Dispatcher/Dispatcher.php(129): IPS\bookmarks\modules\front\bookmarks\_base->execute() #9 /databases/fmforums/public_html/index.php(13): IPS\_Dispatcher->run() #10 {main}
  15. 1 point
    Tom Christian

    Haze by IPS Themes

    Yes, the tier one automated reply "gate keepers" are extremely irritating when you're trying to get through to a developer. I'm in contact with Matt so if you compile as much information into a bug report as possible, I'll send it over to him so he can take a look. As this is (seemingly) out of my control, I feel quite helpless so I apologize for that.
  16. 1 point
    Adriano Faria

    Archive status reset, pretty please

    I really don't see the point in not implement this. I will update my hook, just in case: https://community.invisionpower.com/files/file/6987-re-archive-topics/
  17. 1 point

    Favorite Game

    I love classic! Counter Strike 1.6 (Mac via Steam) currently running 6 gaming servers :)
  18. 1 point
    In that case, it's just one more design failure in the script.
  19. 1 point

    Avatar/Profile Image Selection

    It would be an awesome feature to be able to select avatars and profile images that way that things don't have to be double uploaded if they are uploaded to the gallery. With this it would be awesome to have the option to "Only allow own images" or "Allow all" with a category option on whether the images can be used for avatars or profile headers. Just a consideration for the future. These options could be done universally with things like the Blog and the calendar as well.
  20. 1 point
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