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  • Status: Cannot Reproduce

I have noticed since 4>5 that more members seem to be still sitting in validation. We have user and admin validation set up.

I was just emailed from a member who clicked the validate my account on his email after registering, but then on accessing the board gets the 'you must validate your email address' message.

At first, I assumed there may have been an issue with new members getting the validation email, but after his message, I think maybe they are clicking but not being validated.

I can't be sure it's a bug with 5, but worth looking into as haven't had an issue with validations before.

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Marc

Invision Community Team

Could you please provide an example? I've not seen any other reports of this, and of course most (if not all) will have email validation on.

LemonGrenade

Clients

Thanks @Marc It's hard to provide an example other than a copy of the email sent.

It seems that he clicked the validation link but then received the message that he needed to validate his email address to view the board via the link.

If another validation link was issued, would that mean he would have to click on that newer one, and the original/older one would be invalid? I'm just trying to rule out any issue.

I think I'll try and create a test user from another IP and email and see if I can replicate it.

Marc

Invision Community Team

I mean an example member.

LemonGrenade

Clients
(edited)

I actually validated that member via admin in the end.

So to test it, I used a different IP and email address, registered and received the validation email. It then gave me the member validated via email confirmation within members in admin. So it seems to work ok.

But, on both the screen pictured and on clicking the email and getting the Awaiting Approval screen, it goes into a loading loop and loads the page over and over, so the footer is flashing. This was on both edge on desktop and Safari on iPhone. Clicking continue as guest loads the homescreen fine again.

Screenshot_61.jpg

Edited by LemonGrenade

Marc

Invision Community Team

Im not able to replicate this unfortunately. If you disable all 3rd party items, and use a default theme and language pack, as you seeing the same issue?

LemonGrenade

Clients

Sorry for the delay @Marc Yes, I removed a Member defaults item and tried again. While it seems fine with validation mails getting through, a reload thing is still going on. It seems to flash until you click continue as guest (while in admin validation). The other links don't work when clicking anything else on the page. I'll PM a video.

It's fine, people can still register, but want to make sure it isn't something connected to V5.

Marc

Invision Community Team

On your video, you are clicking to refresh the screen by the look of it, so I would expect it would indeed stay on that validation screen.

LemonGrenade

Clients

Hi @Marc No am not refreshing it, that is doing it on its own, that's the issue I had with it.

Marc

Invision Community Team

Check you have no redirects set in an htaccess or similar on your server there. Im not seeing any issues in that area on a stock installation unfortunately.

LemonGrenade

Clients

Thanks @Marc It might just be something on my site or browser if it hasn't been reported before. People seemingly can still register and validate so feel free to close the bug report. Many thanks.