Jump to content

Bug when trying to post a comment on a topic

By Thomas Hop

  • Status: Pending

Hello, I was testing our website and tried to post some comments but it doesn't seem to be working correctly. When I try to place a comment it first says I haven't filled out all fields and then I try to submit it again it posts the comment I have previously written. It seems like this a javascript issue as the hidden field is not being filled correctly, hence the form is not submitting the correct comment.

In this video you can see the issue:

    •

    User Feedback

    Recommended Comments

    Grand Master

    Marc

    Invision Community Team

    Please check mod_security on your server. I have seen this happen a lot when mod_security is blocking items in the editor

    Community Regular

    Thomas Hop

    Clients

    I have checked this, but on my server I don't have mod_security installed atm

    There is a hidden field in the HTML which is not being updated correctly and so when you click on the send button it sends the previously entered message

    Grand Master

    Marc

    Invision Community Team

    Please could you check there is nothing else which may be blocking this. Cloudflare, securi, anything like that. Im more than happy to take a look, however its likely it will need to be escalated, and these almost always tend to be one of those items. So just trying to save you that loop

    Community Regular

    Thomas Hop

    Clients

    I don't really get what you mean by something else that's blocking this :). Could you explain it to me?

    The only thing that I found out is that because the hidden field is not getting updated it's not submitting the correct comment.

    Grand Master

    Marc

    Invision Community Team

    No problem. I can get this escalated for you. The first thing you need to do before I can create a ticket however, would be to update your site to the latest release. Once you have done this, please let us know and we can get a ticket created for you.

    Community Regular

    Thomas Hop

    Clients

    Thank you Marc!
    We also contacted our hosting provider to verify and we have confirmation that mod_security is not active on the server.
    The site is updated to the version (5.0.9).
    The issue was not there when we have tested the site on version 5.0.7 - We skipped 5.0.8 and went straight to 5.0.9.
    The issue occurs on a test environment which is blocked bij a password. Let me know the ticket is created and i will provide the credentials to you if needed.

    Grand Master

    Marc

    Invision Community Team

    We are not able to assist with test sites unfortunately. Im unable to replicate this on any of my instances here, nor have I had any other reports, other than instances where the server is blocking interaction

    Grand Master

    Miss_B

    Clients
    1 hour ago, Thomas Hop said:

    The issue was not there when we have tested the site on version 5.0.7

    Can you disable all third party apps/themes and see if the error will still happen or it will go away? If you have have cloudfare, disable it too. Disabling all third party apps will help in either ruling them out as causing the issue or identifying them as being the culprit.

    Also, can you check the System Logs and the Server Error Log for any recent messages pertaining to this issue?