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[5.0.2] Subscription Renewal Email URLS fail

JaiKai

By JaiKai

  • Status: Pending

The subscription renewal emails that get sent out have a URL in them to pay and view the invoices.

If the member isn't currently logged into the community then we get a generic 500 black bar error rather than a redirect to login.

I've tested the URL sent in the emails and both work if the user is fully logged into the forums without issue but both fail if logged out.

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    Esther E. Experienced

    Esther E.

    Invision Community Team

    You definitely shouldn't get an error 500, that's odd. Is there anything in your system logs?

    Marc Grand Master

    Marc

    Invision Community Team

    Also, do you have any edited email templates?

    JaiKai Apprentice

    JaiKai

    Clients
    20 hours ago, Esther E. said:

    You definitely shouldn't get an error 500, that's odd. Is there anything in your system logs?

    System logs from the get support options, they are empty.

    12 hours ago, Marc said:

    Also, do you have any edited email templates?

    none, templates are stock apart from adding our logo for emails.

    JaiKai Apprentice

    JaiKai

    Clients

    Actually getting alot of errors in the system :

    TypeError: IPS\Theme::compileTemplate(): Argument #1 ($content) must be of type string, null given, called in /home/??????/public_html/applications/cms/sources/Pages/Page.php on line 1213 (0)

    #0 /home/??????/public_html/applications/cms/sources/Pages/Page.php(1213): IPS\Theme::compileTemplate(NULL, 'content_pages_1...')

    #1 /home/??????/public_html/applications/cms/sources/Pages/Page.php(596): IPS\cms\Pages\Page->getHtmlContent()

    #2 /home/??????/public_html/system/Output/Output.php(903): IPS\cms\Pages\Page::errorPage('2620bfcdc31303f...', 'The page you re...', '1S160/2', 404, Array)

    #3 /home/??????/public_html/system/Dispatcher/Front.php(174): IPS\Output->error('The page you re...', '1S160/2', 404, '')

    #4 /home/??????/public_html/system/Dispatcher/Dispatcher.php(126): IPS\Dispatcher\Front->init()

    #5 /home/??????/public_html/index.php(16): IPS\Dispatcher::i()

    #6 {main}

    Esther E. Experienced

    Esther E.

    Invision Community Team

    Can you copy one of the broken links from the email and PM it to me please?

    Esther E. Experienced

    Esther E.

    Invision Community Team

    This URL looks odd to me overall. What was the email subject for this one?

    Can you give me a couple more examples?

    JaiKai Apprentice

    JaiKai

    Clients
    (edited)

    This is a renewal reminder from the 21st :

    Your purchase is renewing soon! We will attempt to take payment automatically

    Link below payment method in the email is :

    https://www.300zx-owners.club/index.php?app=core&module=system&controller=redirect&url=https://www.300zx-owners.club/clients/cards/&key=46326734905dd7ad03c6e9c1e3f7523393ced96b9938ae84e0ec581650ba4e71&email=1&type=invoiceWarning

    A new invoice #1998 has been created - Awaiting payment :

    View Order Link :

    https://www.300zx-owners.club/index.php?app=core&module=system&controller=redirect&url=https://www.300zx-owners.club/clients/orders/1998/&key=264cd14d6ed9ffd6fe466615306164b906cd0dafa0b2e648f631eba4ec616704&email=1&type=newInvoice

    Pay Now Link :

    https://www.300zx-owners.club/index.php?app=core&module=system&controller=redirect&url=https://www.300zx-owners.club/checkout/1998/&key=6d2e269f88e85fb44a1ad419d614459970e73abbf583b8fc4d0ea977dd82a775&email=1&type=newInvoice

    As an admin i get CC'd into these emails, links in them used to work prior to version 5

    Edited by JaiKai

    Esther E. Experienced

    Esther E.

    Invision Community Team

    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

    We look forward to further assisting you. 

    JaiKai Apprentice

    JaiKai

    Clients

    Information updated to our new URL