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  2. Under Email Settings, both Outgoing and Incoming email addresses are the same (support@...). Contact Us email is set as Incoming-email: I scanned through the SQL backup taken couple of weeks ago and there is no trace of the personal hotmail address in the backup.
  3. I've done that but still getting several errors every minute or so
  4. I'm assuming you setup this email to receive contact us requests? Thus, this is the system verifying the email before sending you the contact request. This is not the user that sent the request.
  5. It was related to a bug in 4.1.x which is almost 10 years old. 😉 Read further down in that thread and you'll see after making the change to the my.cnf and rebuilding the IPB search index, it worked.
  6. Thank you for your response, Randy. I understand that it's not something support can help with directly. I'm just hoping to be pointed in the right direction. The problem is that I've already changed ft_min_word_len to 2 in my.cnf. I then restarted MySQL, rebuilt the search index, and cleared the system cache. Still no two character search. I saw in another post that, if you have database tables running on InnoDB, then there's additional configuration that needs to be done. Do you know if that's the case? Here's the post I'm referring to.
  7. When the guest sent a message through Contact form, we got a "Verify your email" message at personal hotmail. After we verified it, the actual spam message got delivered at incoming-email-address. You can add our domain to the beginning of the link and replace "domain" with our-domain-name.com@hotmail.com to derive the full URL (the email is brand new and never used anywhere - how did they know this email address?). The message is spam (prolly a bot). Is it possible to prevent further spam messages using the email that was verified? I tweaked the incoming-email-address address and domain display values before taking the screenshot:
  8. It's a limitation of mySQL. It's a global change that needs to be made to your mySQL server. Specifically you need to edit (or create) the ft_min_word_len variable with the minimum character limit and then restart mySQL. [mysqld] ft_min_word_len=N This can have a BIIIIIIIG impact on mySQL's performance and could cause stability/reliability issues. Changing the minimum word length will cause many queries to have to do much more work and cause much higher system resource usage. So you should understand the risks and challenges associated with the request. Also it goes without saying this is not an IPS issue and something that support can assist with. 🙂
  9. Today
  10. Hello, What parameters do I need to adjust to allow my IPS search bar to search using 2 character search terms. Currently, if I put in a 2 character term like "GE" it pulls up nothing. Thanks!
  11. Go to the license section of your admin CP and refresh the license data. This is due to the issue I mentioned in your message to me
  12. Sorry, it is a little confusing as email verification and the Contact Us form are two separate things. Also, the link you provide there has keys present which are specific to an instance of an email verification. It sounds like the user has attempted to register or change their email address and receive the email verification email which is correct and not "spam" as you're stating. To prevent further confusion, could you please share a screenshot of the email?
  13. A guest sent a spam message through Contact form using a valid email address (admin's personal hotmail that is not associated with any member) and we receive a "Verify your email" notification at the personal email and after verification, we get the spam message delivered. How is this possible? "Verify your Email" received at admin's valid personal email address (not associated with any user) - you can replace the "domain" with our domain name to derive the email address: /index.php?app=core&module=system&controller=redirect&url=https://domain.com/contact/?do=confirm%26key=3d71bd549c55805525a41ab06374a695%26email=<domain@hotmail.com>&key=76e04b511b33a076abd72f1a33d7e5d166bf11bd855743773be29f7758394a30&email=1&type=contact_verify After clicking on Verify, the spam message is received at "Incoming email address" In essence, I'm verifying my own email address to receive a spam message sent by someone using my personal email address. The spammer doesn't need access to my email account or password - just the email address to spam me as I'm verifying the message as valid because I wanted to see what it is. Did they grab my personal email address somewhere which is brand new and I never used it anywhere? How do I prevent this spam in future now that the user knows a valid email address that I verified already?
  14. I have a 100's of system logs generated via the spam service ? this is the latest one
  15. Have you run any patches showing within the support area of your admin CP? Also, when you say "some processes are just hanging" please could you clarify what exactly you are seeing?
  16. I'm confused. 🤨 You're adding data to $_SESSION, but then you're dumping \IPS\Member::loggedIn() which doesn't contain/read $_SESSION in the other file. What exactly are you trying to do?
  17. May be best to reach out to the user and ask their steps of logging in or registering to get to that point.
  18. Since update and patch I am finding that some processes are just hanging on the dashboard. I have tried to manually run them and turned on Cron Job for tasks and still not clearing. Members are complaining that on some topics (usually old or large topics) last replies are not showing in the topic on the index page or that the post is still showing unread when they have checked. Any suggestions.
  19. One person is now logged in as anonymous on my site.
  20. Thank you, that was it, I had everything but "ban" selected, I've now selected it.
  21. You could also use following 3rd party app to block their profile https://www.ic-essentials.com/files/file/18-block-banned-spammer-member-profiles/
  22. What actions do you have configured when an account is marked as a spammer? If you are not banning them, they would still be allowed to change a profile picture.
  23. I assumed that once I flagged a member as spammer (which automatically removes their profile picture) they could no longer access their account, and yet I just saw one member flagged as spammer just uploaded a new profile picture?
  24. The issue you are having there is because of that bottom item (not using UTF8MB4). Correct that, and it will correct your issue. It being default will not change what tables and columns are already using You would use the "Fix this" button provided in your screenshot above for the UTF8MB4 item. It then will give you the tools for this. The INNODB item does indeed need to be addressed on the tables manually by you or your host
  25. Of course, ensure you do a full backup of your existing site, and do this offline. So if you have any issues you can always roll it back
  26. As mentioned in the other topic you responded to, please visit the support area of your admin CP and see if there are any patches waiting to be applied there
  27. This was already patched on the release itself. Please go to your support area in the admin CP and check if its showing optional patches in that area. If so, please apply those.
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