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New users are unable to create account as security check says "URL of your website is incorrect..."

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Entire Security Check message is...
URL of your website is incorrect, please check the URL of your website at www.keycaptcha.com.

Due to this, the "Create my Account" button is not working.

2025-06-10_www_cpica_ca.png

Solved by Mike Stoltz

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  • Community Expert

Do what it says in the error message. Check your settings at keycaptcha.com or switch to a different captcha service.

  • Community Expert

As mentioned above, it means you have an incorrect web address set within your keycaptcha account.

  • Author
  • Community Expert

The captcha setting was we to keyCaptcha rather than reCaptcha. Not sure if this was accidentally changed.

Hi @Mike Stoltz,

Glad you worked it out. Just a thing to keep in mind; the more complex a CAPTCHA method is, the more difficult it will be for spammers and bots to get through.

Have you considered hCaptcha by any chance? It also requires registration however it is a free service up to 100,000 requests per month.

  • Community Expert

hCaptcha also gives the ability to change the difficulty so you can make it more robust. reCaptcha does not appear to be as effective, from what we have seen from customers

  • Author
  • Community Expert

Gary, Marc - Thanks for the recommendation. I'll have to check it out.
Mike

No problem at all. 👌

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