Hi, I can't find the settings to receive an email every time a user creates an account. I have Admin Validation enabled in the settings, but this doesn't send a notification to the administrator. Where should I set the settings to receive a notification every time an account creation request is made?

Thanks in advance,

Maybe the Zapier integration would be able to do something like this? System > Integrations > Zapier

30 minutes ago, arrowman said:

Hi, I can't find the settings to receive an email every time a user creates an account. I have Admin Validation enabled in the settings, but this doesn't send a notification to the administrator. Where should I set the settings to receive a notification every time an account creation request is made?

Thanks in advance,

Aren't emails better than notifications? Can you confirm that you get at least an email for this?

17 minutes ago, rnorth6920 said:

Maybe the Zapier integration would be able to do something like this? System > Integrations > Zapier

You can't create a notification via Zapier.

What I'm trying to say is, I can't find the setting to receive an email every time a user creates an account. I have admin validation enabled, which is one thing, but I need to receive an email for simplicity and not have to log into CP to check if someone is waiting for verification. I believe the feature exists in "Store" when the client requests contact. So, where should I set the setting to receive an email notification every time a user requests to create an account?

Thanks!

It’s part of the admin notification settings. Click the settings button in the ACP here:

Hello, thank you for your response.

Yes, I've already checked those settings, but I'm not receiving an email when creating a new account (the email address is correct), or maybe I need to enter it somewhere else?

Edited June 5Jun 5 by arrowman

Keep in mind that you will not receive an email till the user is awaiting validation or completes validation. For instance, if a user registers and you have email validation enabled, you won't receive the notification till after they validated their email. In another example, if you have email and admin validation, you would not get the validation email notification till the user completes email validation and you wouldn't get the complete registration notification till after admin validation is done.

If the above is happening and you're not getting email, you will want to check your Email Error log in ACP -> System -> Email Settings. If there are no errors there, then you will want to talk with your email provider.

Thank you for the clarification.

However, I believe there's still some confusion. Based on my current notification settings (see screenshot attached), everything seems properly configured to notify the administrator as soon as a new account is created and requires admin validation.

• "A new member requires admin validation" is set to "Yes – once until addressed"

• "A new member has completed registration" is also set to "Yes"

Despite these settings, no email is sent immediately after a user clicks "Create my account"—which is what I'm trying to achieve. Since I'm only using Admin Validation (no email validation), I was expecting to be notified as soon as the account enters the pending state.

This seems like something that should be handled internally by the system, not by the email provider—especially since all other system emails (e.g., password reset, contact form) are working fine.

Is there a way to trigger an admin notification email at the moment of registration, when admin validation is required?

Thanks again for your help.

As mentioned, you'll want to check the Email Error log and if there is no error log in there then the only thing preventing you from receiving that email is your email provider because once we hand it off to your mail provider of choice, we no longer have control of it, I'm afraid.

Thank you for the follow-up.

I have already checked the Email Error Log and it is completely empty—no errors are recorded.

Given that, and considering all other system-generated emails are working as expected, it seems highly unlikely that the issue lies with the email provider.

To clarify: I am only using Admin Validation (no email validation), and I simply need to be notified when someone clicks "Create my account" and their account enters the pending state awaiting admin approval. According to my current settings (see screenshot above), that notification should be triggered at that point.

If this behavior is not supported, I’d really appreciate knowing whether it can be enabled or if it requires a custom solution.

Thanks again for your time and support.

Just a quick follow-up:

I've run a full test on the email system. The test email was received successfully (see screenshot), and the Email Error Log is empty. This confirms that the mail configuration is working as intended.

Given that:

• I'm using Admin Validation only (no email validation),

• Notifications for "A new member requires admin validation" are enabled,

• And all other system-generated emails are working,

It seems there’s either a limitation in how admin notifications are triggered, or something is filtering them internally before they reach the mail queue.

One possible explanation I’m still considering is that the test user account I created may have been automatically flagged or placed on some internal suppression list (blacklist/bounce), though there's no indication of this in the logs.

My core goal is to get notified as soon as a user submits the registration form, regardless of whether validation is pending. If this isn’t supported by default, I’d appreciate confirmation so I can look into workarounds.

Thanks again for the guidance so far.

Unfortunately, you would need to contact your email provider of further troubleshooting here as there are no errors on our end preventing the email from going out.

Thank you for the follow-up.

I understand your position, but respectfully, I don’t believe the issue lies with the email provider. There are no email errors logged, the test emails are working perfectly, and all other system notifications are delivered correctly. This strongly suggests that the configuration is functioning as expected.

The real issue here is not that an email is being blocked or lost. The issue is that no notification is being triggered at all when a user registers with Admin Validation only. If this is by design, it would be good to have that explicitly confirmed, because the current settings strongly imply that the admin should be notified when a new account is awaiting validation.

If IPS does not support this behavior, I believe it would be worth documenting more clearly in the UI or support materials to avoid confusion.

Thanks again for your time.

While I understand your position, we have no evidence at the moment to detail that there is an error on our end. No email errors, no system errors, etc... Thus, the email is being sent out and just simply not arriving in your inbox (for whatever reason). Due to we have no control over your email once it leaves our application, this falls outside our scope of support.

Hi again,

I’ve now tested using a brand-new email address from a clean domain, and the behavior remains the same:
No notification is sent to the admin when a user registers and their account enters pending state (Admin Validation only).

The only email I receive is the welcome message that is sent to the new member after the account has been approved.

This means:

No email is sent to the administrator at the time a new registration is submitted, even though the account is pending and awaiting admin validation.

The notification setting “A new member requires admin validation” appears to be non-functional or misleading, at least under the current logic.

As a result, the admin has no way of knowing that an account is awaiting action, unless they manually check the ACP or user queue.

At this point, it seems clear this is either an oversight or a limitation in how the event is triggered. If this is the intended design, I would suggest clarifying it in the admin interface — or ideally, providing an option to notify the admin immediately when a new account is created and awaiting validation.

Thanks for considering this.

Edited June 6Jun 6 by arrowman

21 minutes ago, arrowman said:

I’ve now tested using a brand-new email address from a clean domain, and the behavior remains the same:

Are you still sending via the same email provider? That is what you want to check

Yes — and just to clarify, I’ve tested with two different domains and both produced the same result:

• All test emails and other system notifications are delivered correctly, including password reset emails and admin alerts from other modules.

• The email error log is completely empty.

• The only notification I receive is the welcome message sent after the admin approval — not when the registration is first submitted and enters the validation queue.

I should also add that I have never had any issues receiving email on this address. Messages from the public contact form (available on every page of the CMS) reach me reliably, as do all other notifications from the system. This reinforces the conclusion that the problem lies not with the email provider, but rather with how and when the notification is triggered inside IPS.

If this is intended behavior, I’d be grateful for a confirmation, as it doesn’t align with what the current notification settings suggest.

Thanks again.

33 minutes ago, arrowman said:

Yes — and just to clarify, I’ve tested with two different domains and both produced the same result

Keep in mind that we are telling you about the sending server/provider, not the receive email address which you are stating further here.

Thanks again for your input.

I’d like to reiterate that this doesn’t appear to be a provider issue. The CMS is hosted on Loopia, and I’ve successfully tested outgoing emails using the public contact form on the site — those messages are delivered immediately and consistently, as they always have been.

So the sending server is clearly able to dispatch emails from the same domain and system without issue.

The real problem is that no message is being generated at the moment a user completes the registration form and enters the pending validation queue.
That notification is never triggered — there's no log entry, no attempt to send, nothing.

If that’s the intended behavior, it would be helpful to have that clarified, because the current settings strongly imply that an email should be sent to the administrator as soon as admin validation is required.

Thanks again for your time and assistance.

I can take a courtesy look at your configuration and system logs but apart from that, we will require you to contact your email provider for any issues.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Just a quick note: I would have appreciated being notified before any attempt was made to access the Control Panel. While I understand that access credentials can be stored for convenience, I believe it's good practice — and a matter of trust — to confirm with the client prior to initiating backend access.

That said, I’ve now updated the access information as requested, and I appreciate your willingness to look into the issue further.

4 minutes ago, arrowman said:

Just a quick note: I would have appreciated being notified before any attempt was made to access the Control Panel. While I understand that access credentials can be stored for convenience, I believe it's good practice — and a matter of trust — to confirm with the client prior to initiating backend access.

That said, I’ve now updated the access information as requested, and I appreciate your willingness to look into the issue further.

Please keep in mind that you submitting a topic for support is that authorization for us to go take a look at your ACP. You can always remove the credentials if you wish for us to ask each time.

Please ensure your credentials are valid. Looks like you require an email address on login but provided us a display name.

You should be able to log in with your support email address. Please try again.

As you have quite a few members awaiting validation, you may wish to change your notification preference to "every occurrence." Outside of that, the software is configured correctly, and you are not encountering any errors in the system so any email delivery issues would be on the email provider end.

The issue is now resolved.

The notification setting "A new member requires admin validation" was already enabled in my configuration, but the notification type was set to "Once until addressed". This meant that only one notification would be sent, and no further alerts would be triggered until the first pending registration was manually reviewed.

Changing the setting to "Every occurrence" solved the problem. I now receive an email for each new account that enters the admin validation queue.

This could have been resolved much earlier had this setting been clearly pointed out when I first opened the topic. Posting here for the benefit of others who might face the same confusion.

Thanks for your time.