Posted May 23May 23 Hi, when I changed to v5 all cover and icons are crashed, and I try to change it and upload new image... At this time I have last update installed, but reviewing topics I can see some icons shown as crashed, but I don't know how to fix it. Please see screenshot.
May 23May 23 Hi @kmk,Have you attempted to clear your cache (AdminCP → System → Support → Get Support → Clear System Caches)?
May 23May 23 Author 8 hours ago, Gary said:Hi @kmk,Have you attempted to clear your cache (AdminCP → System → Support → Get Support → Clear System Caches)?Yes, I did it one time last night, same result, then I did it again in this moment, nothing changed
May 23May 23 Author Did you mean icons of Reactions? Nop, but I remember in v4 moment I have some custom icons uploaded, but just some files from the community authors.
May 23May 23 Author 56 minutes ago, Marc said:No, I mean did you manually upload files to upgradeYes, I manually uploaded the files to upgrade to v5But I did it at time of beta 1
May 23May 23 It looks like there are numerous 404 errors when it comes to images, etc... on your community. I am only seeing folders in there for the last 3 months so looks like at some point you removed your old attachments. You would need to add these back in order to for these to resolve.
May 23May 23 Author There an option that let me just re-install or upload the reactions pack from the v5? I don´t need to keep these extra icons pack that from the community....
May 23May 23 2 minutes ago, kmk said:There an option that let me just re-install or upload the reactions pack from the v5? I don´t need to keep these extra icons pack that from the community....As you have customized your reactions there, you would need to get the ones you have or delete those and lose the reactions your users made. However, you can get the reaction images in the download in the Client Area. The folder they're in is: /admin/install/reaction.
May 24May 24 Author On 5/23/2025 at 12:32 PM, Jim M said:As you have customized your reactions there, you would need to get the ones you have or delete those and lose the reactions your users made. However, you can get the reaction images in the download in the Client Area. The folder they're in is: /admin/install/reaction.I download the latest install file, then upload images from admin/install/reaction into web directory, but nothing fixed...
May 24May 24 You will need to take those images in the folder and upload them in the ACP.As you deleted them from your server, the original will not match.
May 26May 26 You really should revert to your backup, to be honest. What you've done there is uploaded and overwrote the folders rather than merged. So its not just reactions, it will be attachments etc you will have completely removed too
May 28May 28 Author On 5/24/2025 at 5:34 PM, Jim M said:You will need to take those images in the folder and upload them in the ACP.As you deleted them from your server, the original will not match.This is the solution, but I can´t see Up and Down created in my ACP, these 2 reactions are neutral too? or Up is positive +1 and Down is negative - 1?
