Hi, I'm experiencing an issue with translating certain language strings in the Admin CP.

Some language keys that exist in more than one app (like forums and system) don't behave correctly when translated.

For example, I searched for the key "unhidden" and found two entries: one under forums, and one under system. I tried translating both. The translation for system saved correctly, but the one for forums didn’t — it appeared to save, but when I refreshed the page or came back later, the field was empty again.

The same thing happens with the key "until" — there's one in events and one in system. Again, the events translation stays, but the system one gets lost after saving.

To rule out any issue with my language setup, I even created a brand new English language pack and tried again from scratch. The problem persists exactly the same way.

I've attached a short video to demonstrate the issue.

IPS version 4.0.7.

Thanks!

I would very much suggest updating your site if you are still using 4.0.7, as thats now a very very old release

38 minutes ago, Marc said:

I would very much suggest updating your site if you are still using 4.0.7, as thats now a very very old release

Apologies for the confusion — I mistakenly wrote version 4.0.7, but I was referring to 5.0.7.

There should only exist the key "unhidden" under System. Is this a brand new language pack or one you upgrade from version 4?

1 hour ago, Jim M said:

There should only exist the key "unhidden" under System. Is this a brand new language pack or one you upgrade from version 4?

I've updated IPS from version 4. After that, I created a new language (Language -> Create New) and began to translate.

1 minute ago, zelgadis said:

I've updated IPS from version 4. After that, I created a new language (Language -> Create New) and began to translate.

If you have any custom language pack or third party add-ons you may wish to remove them as they may be adding that additional language string in. Otherwise, we'd need to investigate.

1 hour ago, Jim M said:

If you have any custom language pack or third party add-ons you may wish to remove them as they may be adding that additional language string in. Otherwise, we'd need to investigate.

I don't have any third-party add-ons installed.
Before upgrading from version 4 to version 5, I removed all third-party plugins and applications.
After the upgrade, I created a new language and started translating from scratch.
However, I noticed that if I create a new language in version 5, some phrases that were used in plugins from version 4 are still present in the language strings.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

I have updated the access details in the client area as requested.
Please let me know if you need any further information.

1 hour ago, zelgadis said:

However, I noticed that if I create a new language in version 5, some phrases that were used in plugins from version 4 are still present in the language strings.

How were those deleted? Did you just remove files or did you uninstall the application/plugin?

Was the language pack 'Italiano (IT)' created on version 5 I take it?

38 minutes ago, Jim M said:

How were those deleted? Did you just remove files or did you uninstall the application/plugin?

Was the language pack 'Italiano (IT)' created on version 5 I take it?

I uninstalled the applications/plugins — I didn’t just remove the files.
The language pack Italiano (IT) was created with version 5 (if I remember correctly, 5.0.3).

@Jim M Hi,
I'm writing to ask if there are any updates on this issue, as I haven't received any further replies.

In the meantime, I noticed something that might be related: in the topic list filter menu, the "Unhidden" label (see attached screenshot) still appears untranslated, even though I’ve tried several times to translate it in the language pack and using quick translation tools. However, after refreshing the page, it reverts back to English.

Thanks.

There being language strings present from old items is not something unusual as we don't delete data from plugins that is already present. Data is preserved in case of updates etc.

Which language string is it you are trying to change? (the key you are trying to change)

10 minutes ago, Marc said:

There being language strings present from old items is not something unusual as we don't delete data from plugins that is already present. Data is preserved in case of updates etc.

Which language string is it you are trying to change? (the key you are trying to change)

Thanks for your reply.

I'm trying to translate the key "unhidden", but as soon as I edit it and save the translation, it gets reset after refreshing the page — the value disappears and goes back to being empty.

As shown in the video from the first post, this happens consistently.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.