Without going into the reasons, I have an outdated version of the forum (I think it is 3.3.3.) that is connected to my portal engine via a bride API. The forum is displayed in the portal's layout, being nested in IFRAME, and the accounts are inherited (the portal is master here).

I have established a partnership with a new software house and I am now putting things in order. From obvious reasons I wanted to upgrade the forum, but for some time I have not been able to log in (nor other admins) to ACP where update should go easily. The message we get: “You failed the security test. Please try again.”

1) What could be the cause of this logging problem (we log in into the forum without problem and have admin rights, the problem is with ACP) and is logging into ACP necessary to upgrade the forum?

2) Will moving to a cloud service allow me to nest the forum in the same way, as a part of the rest of the portal, as it works now?

Thank you for your help.

4 minutes ago, WMASG said:

I have established a partnership with a new software house and I am now putting things in order. From obvious reasons I wanted to upgrade the forum, but for some time I have not been able to log in (nor other admins) to ACP where update should go easily. The message we get: “You failed the security test. Please try again.”

1) What could be the cause of this logging problem (we log in into the forum without problem and have admin rights, the problem is with ACP) and is logging into ACP necessary to upgrade the forum?

Most likely one of the changes that you described has caused the issue. Can you check either your forum error logs or the server error logs and see if there are any recent messages logged in there pertaining to this? I'm asking because it might help in pinpointing the precise cause of the issue.

5 minutes ago, WMASG said:

2) Will moving to a cloud service allow me to nest the forum in the same way, as a part of the rest of the portal, as it works now?

Personally I don't think that Ips will allow custom stuff in their cloud servers, nor do they give ftp/phpmyadmin access. So the answer to that is no imo. That said, Ips has a powerful pages app that you can use ias a homepage. So you might want to look into that.

Edited May 13May 13 by Miss_B

Is this the site attached to this license? I ask as if so, that's actually version 4. You can update by uploading a fresh set of files from your client area, then visiting /admin/upgrade if you are having issues due to an outdated release of he software

Whether cloud or classic (Self hosted), you can allow your community to be embedded on another site, by ensuring you set your options accordingly in

System>Settings>Advanced Configuration

I believe I've run into an issue with my system that's related to reCAPTCHA. I'm still in the process of narrowing it down, but it looks like something might not be working as expected — either the reCAPTCHA isn't rendering properly or the verification process is failing.

What’s puzzling is that this issue seems to have started appearing around a year ago, despite no changes being made to the system around that time. Everything had been working fine previously, so I’m wondering if something external (like API changes or key deprecation) could be involved.

I also checked the server logs but didn’t find anything specific or useful related to this issue — no errors or failed verification messages that could point me in the right direction.

Before diving deeper, I wanted to ask:
What are the recommended steps to properly diagnose and fix reCAPTCHA-related errors?

13 minutes ago, WMASG said:

What are the recommended steps to properly diagnose and fix reCAPTCHA-related errors?

There are no CAPTCHAs on our login pages so you would need to diagnose that first. Looking at the URL tied to your account here, you are embedding our software onto a page using an iFrame. I'd recommend removing that as it creates nothing but issues. I guarantee that is creating a problem for you.

Our problem is not about forum as it is but with access to Admin Control Panel which is not iframed.

https://forum.wmasg.com/admin

This is how it looks like. Unfortunately in Polish but… I can’t change language ;)

There is no problem with logging to forum (the iframed one) but to the ACP. Problem appeared suddenly (there was no works with the app that time).

Try recovery mode, which you can see more about here.

As mentioned by my colleague above, we dont acually use captcha on login forms, so my suspicion is that you may have something 3rd party at play. If you have, using recovery mode should get you past this point

Returning to the topic of updating the forum. I undertook a manual update which went smoothly up to a certain point. The problem appeared when I had to perform database customization. I performed a few queries which did not cause any problems, but when instructions appeared to be performed with changes to specific columns, the system stopped cooperating. I've downloaded version 4.7.20 and extracted files into current forum folder overriding existing files.

After executing the presented queries manually using the database and attempting to proceed using the "I have run the queries..." button, the update returns to the starting point.

Doing it automatically is not a option because of the timeout errors that appears.

To sum it all up, even though the operations were performed on the system, they do not mean that I am able to proceed further in the update process.

My PHP version is 7.4 and im running database MySQL version 10.6.21-MariaDB-deb11

Your database most likely uses either the utf8 or utf8mb3 charset instead of utf8mb4. You should have a Fix This item listed for it on the Support page in ACP.

Restore a backup and perform the database conversion first.

^ exactly this