This issue was reported before.

When I add a WSYWIG editor to the top spot on any page it works to add copy but then loses the copy, does not display the copy and them refuses to open in page editor.

This happens on all pages! Some examples.
https://rickym.com/rentors-buyers/
https://rickym.com/co-operative-housing/
https://rickym.com/who-and-why-co-ops/
https://rickym.com/homeowners-sellers/

Looks like 2 weeks ago, we asked in your ticket for a video of what is transpiring here but never heard back. Could you please provide that in the ticket to our developers so that they further their investigation?

11 minutes ago, Jim M said:

Looks like 2 weeks ago, we asked in your ticket for a video of what is transpiring here but never heard back. Could you please provide that in the ticket to our developers so that they further their investigation?

I have no ability to do a video. Log on as admin and try it for yourself.

Could you please elaborate further on what you are placing in there, for instance what type of content? Part of the idea of the video is to understanding steps, like:

Step 1: I pasted this content in.
Step 2: I saved.
Step 3: I refreshed the page and vanished.

Something like the above.

Just now, Jim M said:

Could you please elaborate further on what you are placing in there, for instance what type of content? Part of the idea of the video is to understanding steps, like:

Step 1: I pasted this content in.
Step 2: I saved.
Step 3: I refreshed the page and vanished.

Something like the above.

What I add is simply word copy. Whether pasted or typed in makes no difference.

Just now, Jim M said:

Step 1: I I pasted this content in.
Step 2: I then saved it.
Step 3: I then refreshed or left the page and the copy vanished.
Step 4: I then opened page editor, clicked on edit the WYSIWIG and got the screen as seen above.

1 minute ago, Richard Hirtle said:

What I add is simply word copy. Whether pasted or typed in makes no difference.

Please provide that copy so we can test with it.

3 minutes ago, Jim M said:

Please provide that copy so we can test with it.

1. Private sale. A private sale puts the most money in the sellers pocket and gives both you and the seller the most options.

Calculations based on a house costing $1,000,000 AND 10 members.

Why they are selling? If the house is too big or too expensive to run or too much work or we want to travel. Think about offering the seller(s) to stay in the house as member(s) and offer a 6% annuity for the house value.

As resident-members the seller(s) would have a monthly return of $11,065 and a monthly housing cost of about $120 per person per month, be able to travel without worry, have a home base and not face moving costs or stress. The sellers would be treated the same as all other resident-members and pay the same monthly and own part of the home. 100% / number of members. Each member's down payment would be the lowest possible.

If seller wants to move then offer a 6% annuity which gives a payment of $11,065 for 10 years.

If seller does not want an annuity then go the mortgage route and negotiate the price or walk away. This involves higher legal costs and potentially having to pay land transfer taxes twice.

You can offer the seller a 6% annuity provided it is for the full value of the house. For this the deposit calculation is: Land transfer taxes + 3 times (monthly annuity + legal costs + house running costs). This equals $32,950 + 3x ($11,065 +3,500 +1200) = $80,245**. For 10 members deposit is $8,024.50 each and monthly of $1,226 for 10 yrs. FOR 5 members deposit is $16,049 each and a monthly of $2,452 for 10 yrs. At 10 years annuity is fully paid and resident-member monthly drops to share of house running costs.

**This leaves three times total monthly costs in the bank after the sale closes, about $43,000. Always estimate a bit high so there are no surprises and there are sufficient funds to cover unexpected costs or events in the next years.

In all cases liens against the house are used to protect everyone. The first lien would be in favour of the seller. The second lien in favour of the co-operative. If there is an existing mortgage, the mortgage holder will already have a lien in place that is first in line, then the sellers lien is second in line then the co-operatives lien.

2. Real estate agent sale. This puts the least money in the sellers pocket, increases your down payment and your legal costs.

Calculations based on a house costing $1,000,000 AND 10 members.

You will need to work with the sellers agent who may be reluctant to allow you to speak directly with the seller. The real estate agent will need to approach the home seller on your behalf

Why they are selling? If the house is too big or too expensive to run or too much work or we want to travel. Think about offering the seller(s) two options 1. stay in the house as resident-member(s) or 2. move. You would offer a 6% annuity for the house value either way.

As resident-members the seller(s) would have a monthly return of $10,439 and a monthly housing cost of about $120 per person per month. Sellers can travel without worry, have a home base and not face moving costs or stress. The sellers would be treated the same as all other resident-members and pay the same down payment, monthly membership and still own part of the home. 100% / number of members. Each member's down payment would be the lowest possible for a real estate agent sale.

If seller wants to move then offer a 6% annuity of $10,439 for 10 years. Which is a lower payment due to real estate fees.

If seller does not want an annuity then go the mortgage route and negotiate the price or walk away. This involves higher legal costs and potentially having to pay land transfer taxes twice.

If the seller has an existing mortgage this can be dealt with in two ways.
1. Increase the down payment to cover the costs of paying it off.
2. If the seller wants to stay and become a member increase the down payment by 3 times the mortgage payment, reduce the annuity by the mortgage amount and delay the closing date to the date the existing mortgage is paid off. This avoids paying land transfer fees twice. 3. In all cases use liens against the house to protect everyone. The first lien would be in favour of the seller and the second lien in favour

Thank you! I was able to reproduce this so I have passed it over to our developers with this new information. Please watch your email for further correspondence on your ticket.

4 minutes ago, Jim M said:

Thank you! I was able to reproduce this so I have passed it over to our developers with this new information. Please watch your email for further correspondence on your ticket.

Question: How many drag and drop widget areas should be available at the top of "Clubs" when using clubs as the default module? Mine only shows one.

I think I might be misunderstanding you there, (?) as there is only one drop area at the top of all pages. One at the top, one at the bottom, and one at the sides. The only exception to this would be items pages generated in the pages application.

2 hours ago, Marc said:

I think I might be misunderstanding you there, (?) as there is only one drop area at the top of all pages. One at the top, one at the bottom, and one at the sides. The only exception to this would be items pages generated in the pages application.

The error occurs on generated pages. I asked how many drop areas was normal just to check. All these pages were generated in the pages application. It is the top drop area that is not working the others seem okay.

https://rickym.com/rentors-buyers/
https://rickym.com/co-operative-housing/
https://rickym.com/who-and-why-co-ops/
https://rickym.com/homeowners-sellers/

Ah, I get you now. One indeed would be normal. Hopefully we can get a resolution in your ticket for you

19 minutes ago, Marc said:

Ah, I get you now. One indeed would be normal. Hopefully we can get a resolution in your ticket for you

I hope so. This issue is causing me to delay launch again.

Edited May 8May 8 by Richard Hirtle

4 hours ago, Richard Hirtle said:

I hope so. This issue is causing me to delay launch again.

1. 4 hours ago, Marc said:

   Ah, I get you now. One indeed would be normal. Hopefully we can get a resolution in your ticket for you

   The issue has grown it seems. All the top drop areas re-populate with the same copy on all the created pages and will not delete. I cannot get rid of the copy. Nor can I delete the top drop spot WYSIWIG on any of the pages created in pages > add page

2. "Homeowners financials and benefits of selling your home as a non-profit housing co-operative

   Non profit housing co-operatives have some special bidding options that no one else has.
   1. They can offer a guaranteed 6% 10 year annuity. On a million dollar house that's $10,943 a month for 10 years to the homeowner.
   2. They can offer the homeowner to stay as a resident-member and still receive $10,943 a month for 10 years. That way the homeowner will end up with a monthly housing cost of around $150 or $300 if there are two of them. Additionally the homeowner would still have their share of equity in the house.

   Resident-members shares build equity.
   Each share in a million dollar 10 member co-op at year 10 has a minimum value of $100,000 plus the cash in co-op's bank plus the increased value of the house. Each share includes the right to live there at a membership cost of about $500 a month (estimated member cost 10 years in future). Shares can sold, willed to another, or traded with a resident-member in another co-op. Not bad when rent gets you zero.

   The sellers, if they stayed, would have the same share value as you. Each sellers 10 year housing cost would total about $18,000 ( $1,800 a year per person, $3,600 for two ). This is where you will be at the end of year 10! With inflation your monthly housing costs will be about $500 a month or $6000 a year!

   Please read the following so you know the benefits and financials of non-profit housing co-operatives

   What is non-profit co-op housing and what can it do for me?

   Homeowners: Financials & benefits of turning your home into a co-op

   Rentors: benefits of becoming non-profit housing member

   Who and why am I doing this?

   Low cost realtors to use

   Housing cost calculator "

   The above copy appears in the top drop spot in all page > add page made pages and cannot be deleted.

   2. Homeowners: Financials & benefits of turning your home into a co-op

      Rentors: benefits of becoming non-profit housing member

      Who and why am I doing this?

      Low cost realtors to use

   3. I delete the first drop area WYSIWIG

   4. Save it

   5. refresh or re-open

   6. the copy is back in drop spot 1

   7. the copy is on all pages made using AdminCP page>add page

   This needs to get fixed quickly!

I'm about to open your ticket now.

21 minutes ago, Matt said:

I'm about to open your ticket now.

Good and thanks. This issue has caused launch delays and much frustration over missing copy. It needs to be fixed quickly.

Keep me updated

I'm struggling to reproduce it, but one of our team can. I'm still looking.

4 minutes ago, Matt said:

I'm struggling to reproduce it, but one of our team can. I'm still looking.

I'm not seeing the duplicate copy now. On all but 1 of the created pages I am not using drop spot 1.
I moved copy to drop spot 1 on page Who and why am I doing this?
That worked.

Did one of your team clear or update something?

None of us can recreate it now. It will only be an issue if you use the top drop zone (the header).

I've added some logging, have a play and see if you can recreate it in any of the drop zones. If you do, let us know the time (to the minute if possible) so we can look it up.

On 5/8/2025 at 4:16 PM, Matt said:

None of us can recreate it now. It will only be an issue if you use the top drop zone (the header).

I've added some logging, have a play and see if you can recreate it in any of the drop zones. If you do, let us know the time (to the minute if possible) so we can look it up.

I have been using the top drop zone on all pages for a bit and have not experienced any loss of copy or the ability to edit the copy. It does look like the issue is no longer existing. Bottom line so far so good!