Posted May 2May 2 Hello,I’m in a weird situation with my site. I’ll try to explain it, but I’ll have to leave out some details.One customer (User1) received an invoice renewal email with Invoice 4230 for a product (File1) that was actually not marked for renewal, but that Invoice 4230 actually belongs to a different customer (User2) for a different file (File2).User1’s wondering why he got the email and if he got charged. He got a screenshot of the email received.Thank you.
May 2May 2 Community Expert I've never seen this happen with any customer thus far. First question of course has to be, are you doing anything in terms of your own stuff with invoices or emails?
May 2May 2 Author 25 minutes ago, Marc said:are you doing anything in terms of your own stuff with invoices or emails?No. They’re purchases via Downloads. Edited May 2May 2 by Adriano Faria
May 5May 5 Community Expert Ive created a ticket for you . Please could you respond to that with all details so we can take a look
May 5May 5 Author 42 minutes ago, Marc said:Ive created a ticket for you . Please could you respond to that with all details so we can take a lookDo you mean update the Client Area access details?
May 5May 5 Community Expert That and respond to the email ticket with the details of the users and invoices involved
