Made both ways - but no help!

v4 - 4.7.20

PHP 8.1.32

plase some solutions?

see what i mean

Edited April 26Apr 26 by bosss

10 hours ago, bosss said:

Made both ways - but no help!

v4 - 4.7.20

PHP 8.1.32

plase some solutions?

see what i mean

In what way weren't you able to download either the unmodified files or the package from your Client Area? Did you get any error? If so, what was the error that you got?

3 hours ago, Miss_B said:

In what way weren't you able to download either the unmodified files or the package from your Client Area? Did you get any error? If so, what was the error that you got?

No error - when run "get support" in my Admin cp i get this info - you can see

I downloaded files and upload on my server = no fix (same error info)

Edited April 27Apr 27 by bosss

I dont seem to be able to get onto the ftp on file in order to take a look. However I cant see it being anything but the files there being outdated

6 hours ago, Marc said:

I dont seem to be able to get onto the ftp on file in order to take a look. However I cant see it being anything but the files there being outdated

What i must do please?

5 minutes ago, bosss said:

What i must do please?

You would need to upload a fresh set of files over your current files on your server.

22 minutes ago, Jim M said:

You would need to upload a fresh set of files over your current files on your server.

I did it and no help - same error info?

What more?

please help!

1 minute ago, bosss said:

I did it and no help - same error info?

What more?

please help!

You would need to check that you've done it correctly and overwritten the files. That likely means that you did not.

3 minutes ago, Jim M said:

You would need to check that you've done it correctly and overwritten the files. That likely means that you did not.

I get package with files (throught my admin cp) att downloaded them - i did it and uploaded and packed up and overwrite them!

please can you do that- please

Sorry, as a self-hosted client we would not be able to manage your files for you. However, if you provide access via FTP, I can see if you uploaded them correctly. However, if you are getting the same error, it could be these have different permissions and are not getting overwritten for whatever reason. If that is the case, you will need to contact your hosting provider for assistance.

If you do not like managing server based items yourself or do not have the confidence to do these tasks, I would advise investigating our Cloud. As you would just need to focus on running your community then and not server-based tasks like this.

6 minutes ago, bosss said:

I get package with files (throught my admin cp) att downloaded them - i did it and uploaded and packed up and overwrite them!

please can you do that- please

Are you really sure that you overwrote them properly? I'm asking because from what you are saying it doesn't look that way. That said, what ftp client are you using to upload the files to your server space?

3 minutes ago, Miss_B said:

Are you really sure that you overwrote them properly? I'm asking because from what you are saying it doesn't look that way. That said, what ftp client are you using to upload the files to your server space?

I uploaded them with my CP - no ftp - and i overwrote property 100% - what more can do? Same error info come up in my admin cp - "get support"

10 minutes ago, Jim M said:

Sorry, as a self-hosted client we would not be able to manage your files for you. However, if you provide access via FTP, I can see if you uploaded them correctly. However, if you are getting the same error, it could be these have different permissions and are not getting overwritten for whatever reason. If that is the case, you will need to contact your hosting provider for assistance.

If you do not like managing server based items yourself or do not have the confidence to do these tasks, I would advise investigating our Cloud. As you would just need to focus on running your community then and not server-based tasks like this.

You have access with ftp (to my CP) in my client area here!

The files mentioned in your screenshot above have not been recently updated. 1 hasn't been touched since January. So please contact your hosting provider if you're having issues.

12 minutes ago, Jim M said:

The files mentioned in your screenshot above have not been recently updated. 1 hasn't been touched since January. So please contact your hosting provider if you're having issues.

Ok will ask hosttin support! Thanks!

1 hour ago, Jim M said:

The files mentioned in your screenshot above have not been recently updated. 1 hasn't been touched since January. So please contact your hosting provider if you're having issues.

Hosting support done overwriting files and i also overwrite whole package - ips v4 - and same problem - with error info in admin cp

If you've updated all the files, you need to finish running the patch by going to /admin/upgrade.

52 minutes ago, Jim M said:

If you've updated all the files, you need to finish running the patch by going to /admin/upgrade.

Thanks! Thanks! Now works fine - no error info 👍😀🎉☕