Posted April 22Apr 22 Community Expert The number of views for posts is not updating. They are all listed as 0 even though most posts have replies.5.0.6
April 22Apr 22 Community Expert View counts get updated via a background task. If you run background tasks via traffic and do not have a lot of traffic, it may be that it is backlogged and taking a while. If you run background tasks via CRON, you will want to check with your hosting provider to see if there are any errors.You may also wish to check your System Log for any other errors which may prevent it from processing.
April 22Apr 22 Author Community Expert Hmm, I ran it manually, and the views updated.I don't know how to read the system logs, but there was nothing in there that made me think it would have stopped this from running.Can you log in and take a quick look?
April 22Apr 22 Community Expert I am not seeing any issues coming from that particular task so you will want to check with your hosting provider why the CRON is not running properly.
April 22Apr 22 14 minutes ago, Square Wheels said:Hmm, I ran it manually, and the views updated.I don't know how to read the system logs, but there was nothing in there that made me think it would have stopped this from running.Can you log in and take a quick look?If you use Redis, you need to disable Use Redis to reduce MySQL overhead.
April 22Apr 22 Author Community Expert The cron is definitely set as the one in the ACP.I asked support to look and see if it's been running. There are two that are "stuck".Just now, Adriano Faria said:If you use Redis, you need to disable Use Redis to reduce MySQL overhead.I do not. Thank you
April 23Apr 23 Author Community Expert Hi,It ended up being an add-on that was not running its cron correctly.This has been resolved.
April 23Apr 23 Community Expert Which add-on, out of curiosity? Just in case I come across it in support.
April 23Apr 23 Just now, Marc said:Which add-on, out of curiosity? Just in case I come across it in support.It’s a custom one. You won’t see it around. 👍
April 23Apr 23 Author Community Expert Just now, Marc said:Which add-on, out of curiosity? Just in case I come across it in support.Hi,I can send you a PM if you want, but I'd rather not post it here.It was a privately developed app. It's not for sale anywhere.
April 23Apr 23 Community Expert No worries. If its something custom Adriano has done separately for you, we of course wont see it elsewhere. No need to PM in that case. Glad you got the issue sorted though
April 23Apr 23 14 minutes ago, Marc said:If its something custom Adriano has done separately for youActually, it's been updated from an old IPS4 app whose developer disappeared.
April 23Apr 23 Community Expert 2 minutes ago, Adriano Faria said:Actually, it's been updated from an old IPS4 app whose developer disappeared.Ah, just assumed it was yourself with you responding. Either way, the result is the same. If its custom, no need. Its only so I had the knowledge if I saw the same issue
