Hi,

I wonder if you would be able to resolve error 500 after I moved to new hosting this forum

http://brainden.com/forum/

FTP access is in my account.

Thanks.

You would need to check your server error logs to see what error message you are getting. The most likely cause of these are

• You are missing files when you have transferred data

• You havent correctly change your conf_global.php file

• You havent restored the database correctly

• Server requirements are incorrect, and need checking with this file - https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/

It may be worth checking those first of all

Pls could you check the mentioned data. FTP access is in my account.

Unfortunately, I am not sure how to do it all.

Thanks.

We're not able to perform those actions for you as a self hosted customer. The last item there is simply an upload to your server, and visit that location. The others are actually server related functions in moving your site itself.

Is there any step-by-step guide for dummies that I could follow to give you the information you need to find out where the issue is?

1 hour ago, BrainDen said:

Hi,

I wonder if you would be able to resolve error 500 after I moved to new hosting this forum

http://brainden.com/forum/

FTP access is in my account.

Thanks.

Can you please tell us how did you perform the move to the new host? Did you check the requirement for the new host, as mentioned above, to make sure that they were compatible for the version of the forum that you are using?

500 Internal errors are almost always server related. Additionally can you check the server error log and see if there are any messages logged in there? That might help in pinpointing the issue that's causing the errors.

Edited April 22Apr 22 by Miss_B

If by requirements you mean PHP version then details can be checked here

http://brainden.com/info.php

If you need to know some other details about hosting then let me know what you need to know and I will ask the hosting provider.

Regarding server logs, I have no idea how to check them. However, if you send me a detailed step-by-step guide how to do it then I will try to do it. My hosting provider sent me these errors

brainden.com [Mon Apr 21 18:23:40.244467 2025] [core:info] [pid 473076:tid 139946123843136] [client 14.191.102.16:48692] AH00128: File does not exist: /data/2/5/256cfe17-db3b-4a25-9565-6a835c4f4bd0/brainden.com/web/public_html/index.php
brainden.com [Mon Apr 21 18:24:14.025046 2025] [core:info] [pid 473076:tid 139948288112192] [client 52.167.144.162:47136] AH00128: File does not exist: /data/2/5/256cfe17-db3b-4a25-9565-6a835c4f4bd0/brainden.com/web/public_html/forum/topic/1093--/
brainden.com [Mon Apr 21 18:24:14.620097 2025] [core:info] [pid 473077:tid 139947214370368] [client 85.208.96.199:47144] AH00128: File does not exist: /data/2/5/256cfe17-db3b-4a25-9565-6a835c4f4bd0/brainden.com/web/public_html/forum/topic/13938-seveny-rollo/

OK, your issue here is 2 fold

• Firstly version 4 is not compatible with PHP 8.3. You need to ensure you are using PHP 8.1 for the latest release of version 4... However

• You are not using the latest release of the software. Once you sort the above, you need to upgrade.

Excellent, I'm on it - will get the hosting provider to change PHP version from current 8.3 to 8.1.

If error 500 will still be there, I will let you know.

If error 500 will not be there, I will try to upgrade the forum to the latest version.

Thanks.

PHP has been changed to 8.1

http://brainden.com/forum/info.php

Error 500 is still not resolved

http://brainden.com/forum/

Attached is the full server error log from today (let me know if there are any confidential data that should be not public here so that the attachement is removed from this thread).

What can we do next to resolve the 500 error pls?

error_log

It doesnt look like your database is present or accessable. Have you restored the database to your new server, and have you changed your conf_global.php file to the new details?

29 minutes ago, BrainDen said:

PHP has been changed to 8.1

http://brainden.com/forum/info.php

Error 500 is still not resolved

http://brainden.com/forum/

Attached is the full server error log from today (let me know if there are any confidential data that should be not public here so that the attachement is removed from this thread).

What can we do next to resolve the 500 error pls?

error_log

It looks like the transfer hasn't been done properly/thoroughly. Have a look at the following guide on how to do a server move and follow all the steps that are mentioned there to ensure that everything has been moved correctly.

Hosting provider confirmed that for migration they followed steps 1, 2 and point 3.1 (feel free to check, maybe we missed something) since 3.2 can't be executed yet due to error 500.

URL stayed the same, constants.php and .htaccess don't need any changes.

What else can be done to remove that error 500 pls?

8 hours ago, Marc said:

It doesnt look like your database is present or accessable. Have you restored the database to your new server, and have you changed your conf_global.php file to the new details?

Looks like you missed my colleague's answer and question above.

If you have not properly restored or connected to your server's database in the conf_global.php file. You will continue to receive errors.

Maybe I have something wrong in conf_global.php despite checking it multiple times.

Pls could you attach the correct version of the file and advise which parts I should correct.

Thanks.

11 hours ago, BrainDen said:

Maybe I have something wrong in conf_global.php despite checking it multiple times.

Pls could you attach the correct version of the file and advise which parts I should correct.

Thanks.

The config_global.php file that you have is all you need. i.e. you don't need a new version of it. To begin with try changing the values of the following vars:

'sql_host' => '',

'sql_database' => '',

'sql_user' => '',

'sql_pass' => '',

The hostname, database name, username and password should all match the details of the database that you created at the new host to restore your database backup. Then we will go from there.

Another thing, can you check your server error page and post here the most recent error messages logged in there?

Edited April 23Apr 23 by Miss_B

My hosting provider confirmed that data are correct in conf_global.php for these vars (there is many more vars in the file as well):

'sql_host' => '',

'sql_database' => '',

'sql_user' => '',

'sql_pass' => '',

I can send you the whole file via private message if that would help.

Full server error log is attached in my previous post (yesterday).

Maybe if I gave you direct access somewhere then you would be able to identify the issue faster. Let me know what access or file you would need.

There are many more, but only those are what connects to your database. Please update access details in your client area, and I can see if I can see what is happening. In all honesty though, this simply looks like you havent got the correct details in there

I suspect that there is some trivial typo error or some misunderstanding of what "user" or "host" is in conf_global.php. Anyway, pls check my client area if the FTP access data work for you or if you need any other access data and I can provide you with all of it.

Thanks.

The credentials for you FTP on file are incorrect

@BrainDen Consider a cloud-based solution https://invisioncommunity.com/buy. It will help you avoid issues like this and they will assist you with the migration.

Pls try again - I have copied exactly what I have in Total Commander as FTP connection .

Those details are not allowing connection. I have copied below the response (and of course removed anything sensitive)

Status:	Connecting to ***********...
Status:	Connection established, waiting for welcome message...
Response:	220 **************
Command:	AUTH TLS
Response:	234 AUTH TLS successful
Status:	Initializing TLS...
Status:	TLS connection established.
Command:	USER *********
Response:	331 Password required for *********
Command:	PASS *********
Error:	Connection closed by server
Error:	Could not connect to server

Let me check with my hosting provider why the same FTP connections work for me but don't work for you.

FTP access should work now - pls try it and let me know if it works for you.