So a member/customer decided to purchase a membership after the membership had been automatically renewed. We refunded the last "renewal", but then the system changed his status to be a non-member, and "inactive". He still has a valid paid subscription, but there is no obvious way to tell the system that this is a normal active user that should be considered a full member. We're also not sure if the membership will get renewed next year. We have manually moved him to be a member. How do we fix this so that he appears as a normal paid member even after a refund?

I'd also like to add that we find the whole paid membership part of Invision Community very lacking, for example there is no way to control when a membership expires other than preset "one year from purchase" etc. And no tools to manage issues like these. We hope this is on the roadmap!

-Fredrik

I would start by saying here, you should post what you want to see within the feedback forum. Without these things being seen, they would never happen unless we just happen to come up with the same things that you have in your head there

Please provide me with the example member on your site, so I can take a look and see what has happened, and advise accordingly