Posted March 21Mar 21 After clicking "Create My Account" you get sent to the index of the forum - no message saying that you should check your inbox to verify your email. However, if you refresh, the message will show.Also, the email is not getting sent.Please help.
March 21Mar 21 20 minutes ago, yxleif said:After clicking "Create My Account" you get sent to the index of the forum - no message saying that you should check your inbox to verify your email. However, if you refresh, the message will show.Also, the email is not getting sent.Please help.What version of Ipb do you have and was there any recent modifications/changes done to the forum prior to this happening?
March 21Mar 21 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
March 21Mar 21 Author 49 minutes ago, Marc said:We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. What do you need more than Admin CP access? I have updated it. The issue is on my Invision Community Classic product, I also have a self-hosted forum.
March 21Mar 21 1 minute ago, yxleif said:What do you need more than Admin CP access? I have updated it. The issue is on my Invision Community Classic product, I also have a self-hosted forum.Classic self hosted is self hosted. Please could you clarify which site this is on? The one hosted by us or by you?
March 21Mar 21 Author Just now, Marc said:Classic self hosted is self hosted. Please could you clarify which site this is on? The one hosted by us or by you?Sorry.The one hosted by me. forums.be********.comAfter testing creating an account on my iPhone (Google Chrome), I notice that the "verify email" confirmation screen is showing there, but not when signing up on my desktop (Macbook, Google Chrome)
March 21Mar 21 Please disable all 3rd party applications and ensure you are using a default theme, then test again. If you still see issues, we need all access details to be up to date, including ftp
March 21Mar 21 Author 15 minutes ago, Marc said:Please disable all 3rd party applications and ensure you are using a default theme, then test again. If you still see issues, we need all access details to be up to date, including ftpNo third party applications installed and I am using the default theme.Can you confirm you are seeing the same issue when trying to sign-up on desktop?
March 21Mar 21 I cant as your site does not allow my email address. Please ensure all invisionpower.com emails are allowed on the site
March 21Mar 21 Author 18 minutes ago, Marc said:I cant as your site does not allow my email address. Please ensure all invisionpower.com emails are allowed on the siteTest now please
March 21Mar 21 Author 23 minutes ago, Marc said:I can see the issue. We need full access in order to be able to proceedKindly check now.
