Dear community,

I've just received several reports that users are unable to log in to the forums with their e-mail and password combination.

The first report was that users were receiving this error:

I told the user to try to use the incognito tab and then try to log in but he replied with this issue:

Now, I can see the login link, but when I do, it sends me the same screen with an error: "Error code: 2S119/1." Before, when I logged in, I only had my name, Luis, but now it automatically asks me for an email address, and I don't remember which one I registered. When I try to view my profile in Staff, it sends me the same error screen.

I have tried resetting the theme because of that template error, but it didn't help.

Thanks in advance!

Nik

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Is the user reporting this issue a moderator on your site? If yes, try re-saving their moderator entry in ACP. It should fix the issue.

The error is caused by missing moderator permissions in the index. I reported this issue myself a while ago, but I'm unsure whether it has been fixed yet.

13 minutes ago, teraßyte said:

Is the user reporting this issue a moderator on your site? If yes, try re-saving their moderator entry in ACP. It should fix the issue.

The error is caused by missing moderator permissions in the index. I reported this issue myself a while ago, but I'm unsure whether it has been fixed yet.

Do you have a link to the bug report so I can take a look and see what happened with that?

1 minute ago, teraßyte said:

Thank you. It appears to be in 504

1 hour ago, teraßyte said:

Is the user reporting this issue a moderator on your site? If yes, try re-saving their moderator entry in ACP. It should fix the issue.

The error is caused by missing moderator permissions in the index. I reported this issue myself a while ago, but I'm unsure whether it has been fixed yet.

You mean here?

4 minutes ago, Nikica said:

You mean here?

Yes, that would be the right place.

No, I didn't mean the member group(s). I mean the moderator permissions area in the ACP.

Here's a link to the guide: