Updated IPS v 5.03 - V 5.04 B1 - was no problem - can access admin cp - but att come up to site - 500 error ?

Some help?

Come in Admin cp - no problem

Visit site = no - 500 error

Sidan fungerar inte

www.oldlibar.com kan för närvarande inte hantera förfrågan.

HTTP ERROR 500

Use PHP 8.2.27 -

No errors in syslogs

Cleared cache

Edited March 12Mar 12 by bosss

You will want to obtain the error log entry from your Server Error log for this error.

10 minutes ago, Jim M said:

You will want to obtain the error log entry from your Server Error log for this error.

No errors - just checked

Edited March 12Mar 12 by bosss

try to reupload the files

Just now, bosss said:

No errors - just checked

You'll want to check your server's configuration with your hosting provider/server administrator as there should most definitely be errors log :)

1 minute ago, Jim M said:

You'll want to check your server's configuration with your hosting provider/server administrator as there should most definitely be errors log :)

2 minutes ago, Drewfus said:

try to reupload the files

i finished update - no problem - admincp can access - not front page

I just upgraded my test site everything went fine

2 minutes ago, bosss said:

As mentioned, you'll want to contact your hosting provider. As a 500 Internal Server Error should always log the error as there are no other means of getting what the actual error ;)

He has a white page

Like I said re download the 5.0.4 beta1 files and reupload them maybe you missed something

1 minute ago, Drewfus said:

He has a white page

I am seeing a 500 Internal Server Error. A white page would also be logged just the same though.

@Jim M what url ?

4 minutes ago, Drewfus said:

He has a white page

Like I said re download the 5.0.4 beta1 files and reupload them maybe you missed something

I install from my admin cp - should i upload them and copy files?

Just now, Drewfus said:

@Jim M what url ?

https://www.oldlibar.com/testips5/

4 minutes ago, Drewfus said:

@Jim M what url ?

7 minutes ago, Jim M said:

I am seeing a 500 Internal Server Error. A white page would also be logged just the same though.

4 minutes ago, Drewfus said:

@Jim M what url ?

I uploaded the files I did not see any update in my a ACP

As mentioned, you will need to contact your hosting provider for assistance here as we cannot assist unless we know what the error is.

2 minutes ago, Jim M said:

As mentioned, you will need to contact your hosting provider for assistance here as we cannot assist unless we know what the error is.

Ok will conntact host -

my main site - works

test site works not - same domain

35 minutes ago, Jim M said:

As mentioned, you will need to contact your hosting provider for assistance here as we cannot assist unless we know what the error is.

Get answer

You should find a way to add more error debugs. Unfortunately, the default debug files don't show any errors to see the reason why the site doesn't work.

As mentioned, you will need to contact your hosting provider for assistance here as we cannot assist unless we know what the error is.

37 minutes ago, Jim M said:

As mentioned, you will need to contact your hosting provider for assistance here as we cannot assist unless we know what the error is.

The server side is up and running, so it's ready to have this site live. However, it appears that this issue is not related to something we usually provide assistance with. This case needs to be solved by a developer.

Please contact your developer with a request to fix the issue with your website.

Please keep in mind that a 500 Internal Server Error is an error on the server and interrupting the code's execution. Having debug logs would not help in this instance and the server is responsible for gathering the error. Without a server error log entry defining what the error is, we cannot know it.

What i can do?

14 minutes ago, Jim M said:

Please keep in mind that a 500 Internal Server Error is an error on the server and interrupting the code's execution. Having debug logs would not help in this instance and the server is responsible for gathering the error. Without a server error log entry defining what the error is, we cannot know it.

I updated main site - same problem

please help

18 minutes ago, Jim M said:

Please keep in mind that a 500 Internal Server Error is an error on the server and interrupting the code's execution. Having debug logs would not help in this instance and the server is responsible for gathering the error. Without a server error log entry defining what the error is, we cannot know it.

11 minutes ago, bosss said:

What i can do?

That is not server problem - can access admin cp - not front page - on both sites

7 minutes ago, bosss said:

That is not server problem

Unfortunately, we need what the error is from your server's error logs. Your hosting provider or server administrator will need to get this. There is no moving forward without it. If they do not want to assist you, you will want to move to a hosting provider that will.

8 minutes ago, bosss said:

I updated main site - same problem

You'll want to restore to a backup on your main site if you cannot get assistance from your hosting provider .

10 minutes ago, Jim M said:

Unfortunately, we need what the error is from your server's error logs. Your hosting provider or server administrator will need to get this. There is no moving forward without it. If they do not want to assist you, you will want to move to a hosting provider that will.

You'll want to restore to a backup on your main site if you cannot get assistance from your hosting provider .

Found problem - disabled app and site works ok - test site - should be same in main site

Fatal error: Declaration of IPS\videobox\Video::getItemsWithPermission(array $where = [], ?string $order = null, array|int|null $limit = 10, string $permissionKey = 'read', int|bool|null $includeHiddenItems = IPS\Content\Filter::FILTER_AUTOMATIC, int $queryFlags = 0, ?IPS\Member $member = null, bool $joinContainer = false, bool $joinComments = false, bool $joinReviews = false, bool $countOnly = false, ?array $joins = null, IPS\Node\Model|bool $skipPermission = false, bool $joinTags = true, bool $joinAuthor = true, bool $joinLastCommenter = true, bool $showMovedLinks = false, ?array $location = null): IPS\Patterns\ActiveRecordIterator|int must be compatible with IPS\Content\Item::getItemsWithPermission(array $where = [], ?string $order = null, array|int|null $limit = 10, ?string $permissionKey = 'read', int|bool|null $includeHiddenItems = IPS\Content\Filter::FILTER_AUTOMATIC, int $queryFlags = 0, ?IPS\Member $member = null, bool $joinContainer = false, bool $joinComments = false, bool $joinReviews = false, bool $countOnly = false, ?array $joins = null, IPS\Node\Model|bool $skipPermission = false, bool $joinTags = true, bool $joinAuthor = true, bool $joinLastCommenter = true, bool $showMovedLinks = false, ?array $location = null): IPS\Patterns\ActiveRecordIterator|int in /home/oldlubsa/public_html/testips5/applications/videobox/sources/Video/Video.php on line 489

your test site is working I disabled the chatbox thats causing the problem.

Glad to hear you've found the issue.

go to ACP and disable the video box app see if your site comes back

you will have to get in touch with the developer and see why that is happening.