I'm demoing the software

I made a bunch of pages in a category and put the a link to the main page in my menu on the top right "Introduction to Cooperative Housing". That links to the correct page

However the page it links to shows Toronto club. Every page shows Toronto Clube. When I edit that page in the admin panel, delete the club and add a wysiwyg article, I write and article, save, and finish, it takes me too the correct page and displays the article, however when I refresh the page, it goes back to showing the Toronto Club. I don't' want it showing the club, I want it showing the article I just wrote which keeps disappearing and getting replaced by the club,

https://k333610.invisionservice.com/cooperative-housing/introduction

https://k333610.invisionservice.com/cooperative-housing/article1/

https://k333610.invisionservice.com/cooperative-housing/article2/

https://k333610.invisionservice.com/cooperative-housing/article3/

I have an introduction and 6 articles to write.

I repeatedly remove the club and add a wysiwyg editor article and it always disappears on refresh.

Anyone know how I can permanently remove the club from the Page and keep the article I wrote?

Thanks!

It looks like you have removed what you had there, so Im not seeing the issue in place. It sounds like you created these from clubs initially, as thats the only way you would get clubs showing up. Is this correct? It may actually be worth using a pages database for what you are doing here, as it would suit your structure better. So you would then just create a cooperative-housing database which will create a page with it. You can then add database entries of article1/2/3 etc

I didn't remove anything. This software is not very intuitive.

I edit the article and it shows this so I "x" the club to remove it and add a wysisyg editor

Then I write some stuff in the editor

(Now I can't even add more screenshots because this forum limits uploads to explain things)

I click the green"Finish Editing" and it takes me too https://k333610.invisionservice.com/cooperative-housing/introduction

Where I see the article I just wrote. But then I refresh the page and it shoes the club and I'm back at the beginning.

Something is broken there based on what you are showing. I can take a look at this for you, however as I have mentioned, based on what you are doing I would not advise on doing it this way. I would advise on doing it with a pages database. I can however take a look to see if I can see whats causing you issues with that. What browser and OS are you using?

I am using Brave, Firefox and Opera. All three have the same results. Jim M has my creds which you can get from him. My trial expires today so that may become an issue. Feel free to login and change what you need to.

Additionally the system logs show numerous errors. In particular an upgrade error on Feb 13.

Im not sure what is happening there. Please try this again. I have removed the club block for you and added test block to each just to test, and having no problems. I have also moved the trial on a few days for you.

Same issue. No improvement. However when logged out the link works as expected. Even upon refresh. Upon logging in the problem resurfaces.

Sorry, I may be confused somewhat here. Which link are you referring to? Could you direct me to what you are clicking exactly?

On the homepage under

Facts and strategies you need to know
this one: "about-co-operative housing"

expands to show links which link to show some copy but they do not. Instead they show "my clubs" even after my clubs deleted from each page.

https://k333610.invisionservice.com/about-cooperative-housing/about/

What 'about' copy should be:
Co-operative housing will reduce your monthly housing costs to $200 or less in 5-10 years.

Co-operative housing is where you are a resident-member and own the house collectively with the other resident-members.

You become your own landlord!

You as a resident-member help manage the house and make decisions about its operation, such as setting monthly membership fees and making repairs.

You build equity in the house, whereas with rent you have zero return.

Additionally you must live in the co-operative house and make it your primary residence. You cannot rent it out to anyone.

Simply join or start a club in the city you want to live in.

Learn the financial basics and know how the numbers work!

https://k333610.invisionservice.com/about-cooperative-housing/private-sale/

https://k333610.invisionservice.com/about-cooperative-housing/real-estate-agent/

Could you please clarify the steps you're taking here? Unfortunately, I do not see any blocks on those pages except for this one: Real estate agent strategies - Ricky McMountain Housing Co-operative

Are you not saving the block once you type in your content?

As mentioned by my colleague, it may behoove you to use Pages Databases as it may be more straight forward for you and involve less setup

Yes I am saving the blocks. Jim, I suggested you create a new instance and we see if the issues persist or not. Suggesting another route ie use data base does not fix the issue and leaves an unresolved issue that may cause later issues. Not a good strategy for a production environment. I think this has to do with an upgrade failure. https://k333610.invisionservice.com/about-cooperative-housing/real-estate-agent/ behave differently if logged in VS logged out.

Edited March 6Mar 6 by Richard Hirtle
add thought

Unfortunately, the issue we have on this one is we cant actually see what is going on for you. As you can see in the screenshots below, Im seeing exactly the same page whether Im logged in, or logged out

and logged in

It looks very much like the issue is cache on your end there

I have been clearing the cache and the issue still remains. The same issue appears on Jasons computer, who is another administrator. I also get the same issue on Firefox, Brave and opera. Did you test using my creds as administrator? The issue appears when the page is refreshed or the link is clicked on a second time.

Edited March 7Mar 7 by Richard Hirtle
add thought

55 minutes ago, Richard Hirtle said:

Did you test using my creds as administrator?

I dont have your specific details to test with. I tested with ours. But if you are saying its happening on other accounts too, the account clearly isnt the issue. I can refresh as many times as I like on there, I get the same page every time. I have flagged our developers to see if there is anything they may be able to suggest

I messaged you with my creds

20 hours ago, Richard Hirtle said:

Yes I am saving the blocks. Jim, I suggested you create a new instance and we see if the issues persist or not. Suggesting another route ie use data base does not fix the issue and leaves an unresolved issue that may cause later issues. Not a good strategy for a production environment. I think this has to do with an upgrade failure. https://k333610.invisionservice.com/about-cooperative-housing/real-estate-agent/ behave differently if logged in VS logged out.

I've been able to reproduce your issue and I do see what's happening.

First, the upgrade error is irrelevant and you can ignore it. This is a result of duplicate update steps when we had to do a patch.

Now, for your actual issue. I do see the bug, but I need a little more information before I can pin it down. By any chance, did you at any point use a page with a custom wrapper? And if so, do you recall which wrapper you used? I see several in your system.

My name is Jason,

I'm helping Richard, I am on a different computer with several different browsers and it the same problem so its' not a cache issue.

I clearly posted screenshots of what I was trying to accomplish.

Tech support should be a priority when demoing your software but there isn't even a tech support ticket system, and replies on the forum are slow for approval and response.

We need to know if you software can do what we want before we purchase it.

I can't show you want I want to show you because your forum won't let me post any more screen shots.

That is a question I cannot answer as we have tried so many times. "By any chance, did you at any point use a page with a custom wrapper? And if so, do you recall which wrapper you used? I see several in your system."

At least you see the issue now!

I can't say for sure if we used a custom wrapper. We tried many time to get this to work. At least you now see the issue.

4 minutes ago, Richard Hirtle said:

That is a question I cannot answer as we have tried so many times. "By any chance, did you at any point use a page with a custom wrapper? And if so, do you recall which wrapper you used? I see several in your system."

OK. I'll try to reproduce it locally, I have some suspicions.

In the meantime, I've manually removed that "My Clubs" block for you via the database, and I'm fairly certain you can proceed on those pages without a recurrence.

If the issue does happen again, please feel free to DM me and I'll take a look.

That seems to have worked and I can now see the text and the clubs are gone. Is this an enduring fix? You mentioned that you have suspicions without elaborating.

2 minutes ago, Richard Hirtle said:

That seems to have worked and I can now see the text and the clubs are gone. Is this an enduring fix? You mentioned that you have suspicions without elaborating.

It should be OK, I think. My suspicions are that it was related to a bad custom wrapper at some point, which caused the "My Clubs" block to be saved as a "global" header for all pages. That's the abridged version. 😂

I'm logging this in our internal tracker, so it should be fixed in the next release regardless.

Good. Too bad it took so long to get the issue understood and fixed.

3 minutes ago, Richard Hirtle said:

Good. Too bad it took so long to get the issue understood and fixed.

Sorry to hear you were not happy with the response there. Unfortunately, you were caught in an oddity there where it couldn't be seen or replicated by a member of staff, and had to be escalated for a developer to be looked at. While these do happen occasionally, its very rare for us not to be able to see the issue in question. I'm glad to see we have managed to get the issue resolved for you in the meantime, and do reach out if you see any other issues of course

On 3/7/2025 at 3:14 PM, Esther E. said:

It should be OK, I think. My suspicions are that it was related to a bad custom wrapper at some point, which caused the "My Clubs" block to be saved as a "global" header for all pages. That's the abridged version. 😂

I'm logging this in our internal tracker, so it should be fixed in the next release regardless.

When editing a page https://k333610.invisionservice.com/know-the-facts/co-operative-housing/ The top WYSIWYG section cannot be deleted or edited a second time and the contents do not show. And upon entering the page again the page editor it malfunctions. I then used the second WYSIWYG section and it works fine. You will see that using my creds.

I see that it happened again, but even logged in as you I can't reproduce it. Still trying to figure it out.