Hello everyone,

I am currently carrying out tests before making my site available.

For certain products I encounter a bug, when I want to add to the cart, the loading time never stops and the product does not go to the cart.

These products include custom fields and price adjustments.

This would be very impactful for me, is there a solution?

Thank you

If you open your browser console, are you seeing any errors? It could be something is blocking the request from completing.

Here are two screenshots, one with Edge and one with Google Chrome

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

I found this :

info:

The bug only occurs when I open the product in pop-up, but when I actually go to the product page, I can add it to my cart

Update :

Edited February 12Feb 12 by bskdisplay

If you're getting an internal error there (in that last screenshot), you should have something in your system logs.

4 minutes ago, Esther E. said:

If you're getting an internal error there (in that last screenshot), you should have something in your system logs.

My system log is empty.

I took a video screenshot with both contexts for you to better visualize the problem

Streamable

Watch Enregistrement de l'écran 2025-02-12 233818 | Strea...

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you.