Hello. I will appreciate if someone can help with this.

Members are reporting often getting error messages when clicking links. Here is one example of the error when requesting a valid url

Im not seeing any issues at all on this end when visiting that URL. Are you seeing the issue yourself also?

I did not get any error message when visiting that url, but the member clearly got that mysterious error message.

6 minutes ago, virap1 said:

I did not get any error message when visiting that url, but the member clearly got that mysterious error message.

Did this happen to only a member or more members? Is there anything logged in at either the Suystem Logs at your Acp or the Server Error logs? Was there any modifications made to either the forum or server prior to that error happening?

Have you checked your DNS or SSL settings? Because for me the page is inaccessible

It is a cloud installation so I am limited to the logs that invision admin panel provides and there I don't see anything related to this.

DNS, ssl are managed too. No modifications were made before the error.

I know know of one member who reported this, but it happened multiple times to them and in different urls.

14 minutes ago, bskdisplay said:

Have you checked your DNS or SSL settings? Because for me the page is inaccessible

Do you have the correct url? interesting.

Not something I can reproduce either here. If you have information on their device, we can take a further look.

Jim, what information on their device do you need?

What browser are they using for example. It might be that the issue is local to a certain browser.

the screenshot is a mobile safari I can see. No, my safari on mobile does not have that issue.

41 minutes ago, virap1 said:

Jim, what information on their device do you need?

Device OS version and browser.

Here is the information for the member: Safari 16.6 on Apple iPhone (iOS 16.6.1)

3 minutes ago, virap1 said:

Here is the information for the member: Safari 16.6 on Apple iPhone (iOS 16.6.1)

They are a little outdated, almost about 2 years outdated. Would have them go through the whole upgrade iOS (if they can), clear cookies/cache to see if that helps. If that still renders not helping, I can tag a developer to see if they have any insight but it could just be the device is aging.

Thank you Jim. I will ask the member to do so.

I've had a member report this issue today.

They are using a MacBook - safari 16.5.

No extensions running in the browser.

I have asked them to update their OS and browser and to report back.

Edited February 27Feb 27 by Mick79

You need to t check what is redirecting there. Check your htaccess to ensure you dont have anything in there other than our default, for example. Also, re you able to replicate it yourself?

It is worth being aware that Safari itself has been a little shaky of late too, unfortunately. So its possible its not actually your end

I have had 2 members report this now as well. One on iPhone and iPad, another just their iPhone.

One says it’s been happening since the upgrade, another says since Friday.

Safari

iOS 16.7.10

No extensions installed

Can’t replicate it myself either. Ran them through the Clear History and Data, still the same.

Seems to be a common issue on iphones lately. Have you tried any of these?
https://iboysoft.com/howto/a-problem-repeatedly-occurred.html

Also had this now saying it happens in Google Chrome from a third person.

Could you check, would these people see ads? Do you have anything else that is running on the site in terms of 3rd party?

1 minute ago, Marc said:

Could you check, would these people see ads? Do you have anything else that is running on the site in terms of 3rd party?

You’ve read my mind. I’ve just had another say no issues and he is a subscriber so won’t see adverts.

I’ve fired off an email to the ad provider to investigate any possible issue their end that could be causing this.

Will update when I hear back. It’s an American company so will be a delay with time zone.

5 hours ago, Day. said:

You’ve read my mind. I’ve just had another say no issues and he is a subscriber so won’t see adverts.

I’ve fired off an email to the ad provider to investigate any possible issue their end that could be causing this.

Will update when I hear back. It’s an American company so will be a delay with time zone.

@Marc attached is the response

Would recommend disabling all customizations for these individuals and have them test again. If it works, add them in one-by-one to see what is happening.

3 minutes ago, Jim M said:

Would recommend disabling all customizations for these individuals and have them test again. If it works, add them in one-by-one to see what is happening.

Personally for my site the only customisation I have is a hook for the ad company which has been running right through 4 into 5 with no issues.

I upgraded from 5.0.2 to 5.0.3 last Thursday and the problems started from the Friday.

8 minutes ago, Day. said:

Personally for my site the only customisation I have is a hook for the ad company which has been running right through 4 into 5 with no issues.

I upgraded from 5.0.2 to 5.0.3 last Thursday and the problems started from the Friday.

While I understand that, we need to rule out coincidence. Removing this for the user to test should be straight forward and help us determine next steps.