When i upgrade to v5 only theme defaut, i got this waring when access file download "[[Template downloads/front/view/view is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]"

This waring display only file choose add screenshot via url only.

How can i fix this case?

Regards

There some difference in Editor of V5 in "About this file" cause error. I can't find insert remote image and source button on v5 as in v4.

Edited February 9Feb 9 by Ly Xuan Chinh

7 minutes ago, Ly Xuan Chinh said:

There some difference in Editor of V5 in "About this file" cause error. I can't find insert remote image and source button on v5 as in v4.

3 minutes ago, Adriano Faria said:

Thanks your help, maybe tag have problem, it doesn't work.

Are you referring to this kind of tag @Ly Xuan Chinh ? Or topic tagging

My download display error like what, anyone else have the same?

2 hours ago, Marc said:

Are you referring to this kind of tag @Ly Xuan Chinh ? Or topic tagging

I'm sorry, tag system is ok

Please check the support area of your admin CP and ensure you have run all patches there. Also check you dont have any background tasks running as it may be that screenshots are currently rebuiding

Just now, Marc said:

Please check the support area of your admin CP and ensure you have run all patches there. Also check you dont have any background tasks running as it may be that screenshots are currently rebuiding

This screenshots have error when i used remote image url, screenshots via upload is ok. I run latest v5 version

This error display with file using screenshot vis remote url

Edited February 10Feb 10 by Ly Xuan Chinh

Sorry, I am not seeing the following error at the URL on file. Did you restore your community?

4 hours ago, Jim M said:

Sorry, I am not seeing the following error at the URL on file. Did you restore your community?

Hello, i have just enable v5 again, you can see on Download apps

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

25 minutes ago, Marc said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

Hello, i had just update Stored Access Information.

Thanks

Before we continue, please try updating to 5.0.1 which was just released

12 minutes ago, Marc said:

Before we continue, please try updating to 5.0.1 which was just released

Hello, i update to to 5.0.1

Please check again now to see if you are still having any issues

Just now, Marc said:

Please check again now to see if you are still having any issues

It's still have issues that i mention.

35 minutes ago, Ly Xuan Chinh said:

It's still have issues that i mention.

I'll take a look on your site shortly.

On 2/11/2025 at 7:19 PM, Matt said:

I'll take a look on your site shortly.

Hello, will this error be fix on the next patched?