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Posted February 2Feb 2 HelloI moved the forum to a different location, and all topics disappeared—only the topic count and the last thread remain. After moving it back, nothing changed.GPTChat answered1. Clear Cache & Rebuild ContentAdminCP → Support → Clear System CacheAdminCP → Tools → Rebuild Content (Choose "Rebuild Topics and Posts")2. Check PermissionsGo to AdminCP → Members → Groups and verify that user groups have permission to view topics in the moved forum.Check the Forum Permissions in Forums → Manage Forums and ensure that users can view and access topics.3. Verify Forum and Topic Relationships in the DatabaseUse phpMyAdmin or another database tool to check if topics are still linked to the correct forum:sqlКопироватьРедактироватьSELECT * FROM forums_topics WHERE forum_id = X; (Replace X with the forum ID where topics should be.)If topics are listed but not showing, try manually updating their forum ID:sqlКопироватьРедактироватьUPDATE forums_topics SET forum_id = Y WHERE forum_id = X; (Replace Y with the correct forum ID.)4. Recalculate Forum StatisticsAdminCP → Tools → Rebuild Content → Recount and RebuildChoose Rebuild Topic Counts and Rebuild Forum Statistics5. Check Logs for ErrorsIn AdminCP → System Logs, look for errors related to topics or forum moves.
February 3Feb 3 And did you try the aforementioned suggestions? What about the sql queries, did you run them? Are the topics present in their own table?A forum location move shouldn't cause something like this. Are there any errors logged in at the server error log page?
February 3Feb 3 Absolutely do not run queries. Especially those suggested by ChatGPT. You would be taking an automated responses word for doing something, while having no idea of the concequences. The most likely cause here is that the type has been changed from discussions to category. Id suggest checking that first of all
February 3Feb 3 Author I've encountered this bug before. It happens when I move forums in the admin panel. Of course, I roll back the database. What should I do in this case?
February 3Feb 3 8 minutes ago, Maximilian Atlantis said:I've encountered this bug before. It happens when I move forums in the admin panel.Personally I have never encountered this type of bug. How are you moving your forums? 8 minutes ago, Maximilian Atlantis said:Of course, I roll back the database. What should I do in this case?Do you mean how to roll back the database? If that is the case, all you have to do simply restore the database backup and you should be all set.
February 3Feb 3 Author Yes Ive restored database.But I’d like to know how to prevent this issue in the future.
February 4Feb 4 1 hour ago, Maximilian Atlantis said:I've encountered this bug before. It happens when I move forums in the admin panel. Of course, I roll back the database. What should I do in this case?1 hour ago, Miss_B said:How are you moving your forums?This. ☝ How are you moving these forums exactly? What are the steps? 🤨
February 4Feb 4 9 hours ago, Maximilian Atlantis said:Yes Ive restored database.But I’d like to know how to prevent this issue in the future.We really would need to see the issue in place in order to advise on that. At present its not really clear what is happening, as we havent seen the issue. Next time you see this, please leave it as it is so we can take a look.
February 5Feb 5 12 hours ago, Maximilian Atlantis said:I just grab the forum (3 lines button) as usual and moved up to reorder.I can't reproduce this myself. Have you installed any third party plugin/app that affects the forums? That's the only reason that I can think of atm that might cause this. If you have, can you disable it and see if the issue will be solved?
February 6Feb 6 Author This is just the routine option for reordering forums and this is without any third parties plugins.Hopefully in the version 5 this bug will be sorted
February 6Feb 6 Did you drag a subforum out to a be a root forum? If so, that may have automatically changed it from a discussion forum to a category because in order to be a root forum, it has to be a category. By definition, categories can't have topics under them so it creates this hidden topic effect due to how these forum types operate.This looks to still be possible in version 5. I'll see if we can't add a warning or confirmation dialog to prevent confusion in the future.
February 6Feb 6 Author Thank you.But the topics was under the category and after dragging they dissapeared