Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted January 26Jan 26 When we add more than 1 additional notification in the ticketing system, the option to send an optional notification during the ticket status change will not be displayed
January 27Jan 27 Sorry, please could you give step by step what you are doing here and where? You appear to have stated tickets in the topic here, but also stated reporting in the title. So its not actually clear what you are looking at
January 27Jan 27 Author Yes, sorry, my English is not the best.When I add more than one notification in this section, the option to optionally send an email notification does not appear when changing the report status. When there is only one, as it is now, the window with the optional email notification correctly appears when changing the report status.
January 27Jan 27 1 hour ago, PanSevence said:Yes, sorry, my English is not the best.Same here, and its my first language1 hour ago, PanSevence said:When I add more than one notification in this section, the option to optionally send an email notification does not appear when changing the report status. When there is only one, as it is now, the window with the optional email notification correctly appears when changing the report status.It would only be when the report is marked as rejected or completed. Could I confirm thats what you are checking?
January 27Jan 27 Author 1 hour ago, Marc said:Same here, and its my first languageIt would only be when the report is marked as rejected or completed. Could I confirm thats what you are checking?When a user adds a new report, it has the status "open," and if they try to change the status to "completed" or "rejected," the window to optionally send an email notification does not appear if more than one notification is added in the "Notifications" tab. If there is only one notification, the option appears correctly. The same issue also occurs with new reports. Edited January 27Jan 27 by PanSevence