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Just want to point this out one more time: The value InvisionCommunity brings to my business is way beyond the 70 dollars it costs me monthly. And I’d love to have direct official support for some of the issues I’m having, which I’ve been told is specific to the theme I’m using or simply “You could try X but nothing else we can do even if you get our Enterprise Plan”.

But just to re-iterate, these are the issues I would love to throw money at but keep getting rejected:

  • The USD→EUR link to change currency on the store doesn’t work

  • “Accept Cookies” redirects to an Error Page

  • I need a piece of code that can reliably ping an external server on every purchase, and the current one that I have your team claims cause rare issues with purchases not going through

  • Login with Google doesn’t work (reported to by email a couple minutes ago)

  • Credit card Compliance issues

  • Generally stay on top with the various errors we’re getting on every 100th to 200th purchase

I also tried to contact one of your 3rd party providers on your providers page and the first thing i get is an another error message 🤦‍♂️ (also reported to you by email an hour ago)

It just seems so very counterproductive that you seemingly refuse to provide proper Enterprise support to clients that need it. Plus the improvements resulting from that could end up back in your product, providing a more robust solution for everyone.

Edited by TyronX

Its worth noting there that you are using a beta release. As such, there will be issues. This is what betas are used for. If you would rather have very little issues, you really shouldnt use a beta on your live environment.

We dont deal with 3rd party code. That one is something you would need to deal with the 3rd party author on. However the rest, if tou have reported these bugs, they are being looked at

17 hours ago, TyronX said:

It just seems so very counterproductive that you seemingly refuse to provide proper Enterprise support to clients that need it. Plus the improvements resulting from that could end up back in your product, providing a more robust solution for everyone.

We provide an enterprise solution. However what you are asking for here is not an enterprise issue. You appear to be asking for fixes on iems before they are fixed. Others are suggestions for additions. Of course any which you havent already reported, please ensure you report

  • Author

The reason I updated to the beta was so that we could fix another rather serious issue with the ordering process, perhaps I should have waited indeed.

I’m aware you don’t deal with 3rd party code. My argument was that, I believe, it would be worth your time doing so. Charging a high enough price should make it financially viable and it can help understand your customers needs. Also this one plugin I use (and which needs improvement) suits the definition of a custom integration with a 3rd party service, which you do advertise as part of the enterprise package:

image.png

Anyhow, thanks for the response Marc and looking forward to the fixes.

Edited by TyronX

Please feel free to contact sales on that, with specifically what it is you need.

On 1/20/2025 at 9:53 PM, TyronX said:

“Accept Cookies” redirects to an Error Page

Please see here

https://invisioncommunity.com/forums/topic/481138-clicking-accept-cookies-in-the-cookie-bar-leads-to-error-page/#comment-2987877

On 1/20/2025 at 9:53 PM, TyronX said:

Login with Google doesn’t work (reported to by email a couple minutes ago)

On 1/20/2025 at 9:53 PM, TyronX said:

The USD→EUR link to change currency on the store doesn’t work

Check those again also on the new beta release

  • Author

Login with google works, USD→EUR Link still doesn’t work

Have you already reported this somewhere? Just so I can take a look at the bug report

  • Author

I reported it to your team by email Sun, Jun 9, 2024, 4:26 PM. You blamed it on the theme and 2FA back then

image.png


I haven't followed up on it since then. Suffice to say, on the default theme the same thing happens

On 1/26/2025 at 9:19 PM, TyronX said:

Login with google works, USD→EUR Link still doesn’t work

This will be fixed in 4.7.20.

  • Management
2 hours ago, TyronX said:

I reported it to your team by email Sun, Jun 9, 2024, 4:26 PM. You blamed it on the theme and 2FA back then

image.png


I haven't followed up on it since then. Suffice to say, on the default theme the same thing happens

That's not "blaming", it's step 1 of any support request. If it is reproducible on a default theme, with third party apps disabled then it's more likely to be a software issue. We ask for 2FA to be removed for the special IPS Temp Admin account so multiple techs can log in without having to be tied to a single mobile device to get a code.

  • Author

Yes, fair enough. I also didn't follow up as mentioned. Sorry, poor communication on my end. 👍

In other news, I've now updated to 4.7.20 and while the USD->EUR Link does work, it redirects the visitor to another page, out of the current store category.

redirect.gif

15 hours ago, TyronX said:

Yes, fair enough. I also didn't follow up as mentioned. Sorry, poor communication on my end. 👍

In other news, I've now updated to 4.7.20 and while the USD->EUR Link does work, it redirects the visitor to another page, out of the current store category.

redirect.gif

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

  • Author

And now the entire name server for my domain and all subdomains are dead. Absolute meltdown scenario. Tens of thousands of my customers can no longer access the services they paid money for. 🤦‍♂️

  • Management
6 minutes ago, TyronX said:

And now the entire name server for my domain and all subdomains are dead. Absolute meltdown scenario. Tens of thousands of my customers can no longer access the services they paid money for. 🤦‍♂️

I'm not sure what you're experiencing. I just checked your site and it's resolving fine. You are welcome to open an email ticket if you have any concerns or issues that I'm not able to replicate.

  • Management

Ok, thanks - we'll deal with it in the ticket.

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