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It started on Beta4... if I edit a file, the category thumb is gone.

On Beta5, they vanished. The only thing I did differently than usual, was to run the tool to rebuild support topics. That's what I got now:

Screenshot2024-11-20at12-47-28FreeApplications-SOSInvision.thumb.png.5c2287bec32e69baffdc7fc454fd4848.png

 

The image files exist and they are there on file view. Example:

image.png.b21e1d081fb4b741122228edc8e54093.png

 

URL: https://www.sosinvision.com.br/index.php?/category/24-free-applications/

  • Adriano Faria changed the title to Anyone else having trouble with Downloads file screenshots?
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Unless Im missing something, that doesnt actually look like the default view

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16 minutes ago, Marc said:

Unless Im missing something, that doesnt actually look like the default view

Grid:

Capturadetela2024-11-20134712.png.edce948a2c5e596fd1bd3fbc8fac426b.png

 

Happens with Table too:

Screenshot2024-11-20at13-47-31FreeApplications-SOSInvision.thumb.png.4a0904197b2409e95421640e8fd16cb4.png

@Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting.

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Just now, Joey_M said:

@Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting.

Samuel L Jackson What GIF by Coming to America
 

Crazy!

14 minutes ago, Joey_M said:

@Adriano Faria: On my laptop I see all the pictures on your site, although none show on either of my mobiles when visiting.

hmm, maybe it's because of the cache. I have no images on both mobile and desktop.

Zrzutekranu2024-11-20175709.png.9e4a81c7e790e5c2097f437eb1d4aed9.png

  • Author

I'm re-uploading the screenshots and will update this topic if it happens again.

15 hours ago, Adriano Faria said:

Grid:

Capturadetela2024-11-20134712.png.edce948a2c5e596fd1bd3fbc8fac426b.png

 

Happens with Table too:

Screenshot2024-11-20at13-47-31FreeApplications-SOSInvision.thumb.png.4a0904197b2409e95421640e8fd16cb4.png

In my defence, I was tired 😄

But no, Im unable to replicate that one on this end. I have tried doing the 2 things you mentioned in your original post, to see if I can get them to break, but seems not. Please let us know if you manage to find a way to actively replicate the issue

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I can see all your thumbnails on desktop and mobile.

Just visited your site and all seems fine.

SOSInv.thumb.jpg.e6931004b667ff2829be336a3158f718.jpg

  • Author
17 minutes ago, Matt said:

I can see all your thumbnails on desktop and mobile.

 

10 minutes ago, Hatsu said:

Just visited your site and all seems fine.

SOSInv.thumb.jpg.e6931004b667ff2829be336a3158f718.jpg

Yep:

18 hours ago, Adriano Faria said:

I'm re-uploading the screenshots and will update this topic if it happens again.

👍

  • 2 weeks later...

This problem happened to me, I was able to determine the cause and I will create an error report

  • Author

It happens on my site every time I upload a new version. Then I have to remove all screenshots, save, upload a new version to add the same screenshots. It works.

Edited by Adriano Faria

 

 

It may crash due to other reasons, but it always crashes with me when modifying the file, so they should be able to reproduce the cause of this error

1 hour ago, EliasM said:

This problem happened to me, I was able to determine the cause and I will create an error report

Yep, I've noticed the thumbnail issue on a few IC5 forums already, so it's definitely a bug that needs to be fixed.

I cannot reproduce this to save my life. Not with IN_DEV on or off, not with using topics (or not using topics). Not with edit or upload new version. Nothing. Nada.

  • Author

Unfortunately, it's enough to upload a new version:

Capturadetela2024-12-03085913.png.87912d4016b1c1575a8df03730804ff6.png

 

image.thumb.png.f7aa924cd749ee2a81f47199e18a75bc.png

 

The file was updated 2 minutes ago.

Edited by Adriano Faria

16 hours ago, Esther E. said:

I cannot reproduce this to save my life. Not with IN_DEV on or off, not with using topics (or not using topics). Not with edit or upload new version. Nothing. Nada.

How can it not be produced and we all suffer from the same problem

11 minutes ago, EliasM said:

How can it not be produced and we all suffer from the same problem

If we knew the answer to that question, we would be able to reproduce it

24 minutes ago, Adriano Faria said:

Unfortunately, it's enough to upload a new version:

Capturadetela2024-12-03085913.png.87912d4016b1c1575a8df03730804ff6.png

 

image.thumb.png.f7aa924cd749ee2a81f47199e18a75bc.png

 

The file was updated 2 minutes ago.

For me it doesn't happen when uploading a new version, it only happens when modifying the file, and it happens with some files when rebuilding topics

4 minutes ago, Marc said:

If we knew the answer to that question, we would be able to reproduce it

In this case I suggest trying an upgraded version of version 4, although this is already happening with a new installation

Edited by EliasM

1 hour ago, Adriano Faria said:

Unfortunately, it's enough to upload a new version:

Not for me... 🤷‍♀️

Are you guys using any custom fields?

  • Author
21 minutes ago, Esther E. said:

Are you guys using any custom fields?

I am:

image.png.780173cb9e80aa6ab37f7908e3a8b42c.png

The first one is a UPLOAD field. The rest is YES/NO or SELECT.

1 hour ago, Adriano Faria said:

I am:

image.png.780173cb9e80aa6ab37f7908e3a8b42c.png

The first one is a UPLOAD field. The rest is YES/NO or SELECT.

I thought this might be it.... OK. More info. Are the fields required? Are any of them (particularly the upload field) empty?

  • Author

All required, except the UPLOAD (Reviews on IPS) and the YES/NO (Update Check).

1 minute ago, Adriano Faria said:

All required, except the UPLOAD (Reviews on IPS) and the YES/NO (Update Check).

Getting closer. Does this issue happen if the upload field is empty? What about if it's populated?

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