andywills Posted August 22 Share Posted August 22 Incorrect key file for table 'core_validating_new'; try to repair it /home/customer/www/swka.org.uk/public_html/forum/applications/core/sources/Setup/Upgrade.php::767 CREATE TABLE `core_validating_new` LIKE `core_validating`; Happy to provide login details for support staff to take a look at this if that's easier? Link to comment Share on other sites More sharing options...
Jim M Posted August 22 Share Posted August 22 That would indicate that the table crashed while trying to build it. You will want to contact your hosting provider for assistance. Link to comment Share on other sites More sharing options...
andywills Posted August 26 Author Share Posted August 26 Ok the forum has now upgraded, but I just get error 500 - https://www.swka.org.uk/forum/ Link to comment Share on other sites More sharing options...
Jim M Posted August 26 Share Posted August 26 You'll want to try recovery mode: Link to comment Share on other sites More sharing options...
andywills Posted August 26 Author Share Posted August 26 I've added the constants.php file to the main forum directory etc and the admin still doesn't load: An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. count(): Argument #1 ($value) must be of type Countable|array, null given You can try again by clicking the button below, or try again later. Link to comment Share on other sites More sharing options...
Jim M Posted August 26 Share Posted August 26 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
andywills Posted August 26 Author Share Posted August 26 Thanks, that has now been updated Link to comment Share on other sites More sharing options...
Jim M Posted August 26 Share Posted August 26 Please downgrade PHP to 8.1. Link to comment Share on other sites More sharing options...
andywills Posted August 27 Author Share Posted August 27 Ok now on 8.1 Link to comment Share on other sites More sharing options...
Jim M Posted August 27 Share Posted August 27 Seeing some outdated files here. Could you please go to your Client Area and download a full set of files and then upload the contents of the "ips_****" folder to your server, overwriting what this. Link to comment Share on other sites More sharing options...
andywills Posted August 27 Author Share Posted August 27 Yes I've done this already, shall I do it again? Link to comment Share on other sites More sharing options...
Jim M Posted August 27 Share Posted August 27 12 minutes ago, andywills said: Yes I've done this already, shall I do it again? Yes, please ensure that they are overwritten on all files as it still seems there are old files. Link to comment Share on other sites More sharing options...
andywills Posted August 27 Author Share Posted August 27 Ok thats done Link to comment Share on other sites More sharing options...
Jim M Posted August 27 Share Posted August 27 Thanks! I've moved this to a ticket so we can investigate more closely. Please watch your email for further correspondence. Link to comment Share on other sites More sharing options...
andywills Posted August 27 Author Share Posted August 27 ok thanks Link to comment Share on other sites More sharing options...
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