I have not had this issue before. I can't update to the latest version. There are no applications available to upgrade

Auto update not working 

4 minutes ago, NAWAC said:

Upload to where? Every post I see says to upload the files, but never says to where.

In a nutshell...  you want to upload the files to the same spot where you first installed the IPB software into.  We can't tell you EXACTLY where your files are uploaded on your website as it depends on your hosting provider and how they setup their server.  

Here's a little more detail on the process to do a manual upgrade:

- Download the latest version of the IPB software from the client area.  (If you had a legacy migration from another platform, you might need to also check the box to download the converters as well.)

- Extract that ZIP file that is downloaded.  Inside of it will be all of the files related to IPB.

- Launch an FTP application of your choice and connect to your server.  

- Find where your IPB files are installed on the server.  (If you're using a server with cPanel, this is typically inside of the "public_html" folder.)

- Upload all of the extracted files up to your server.  It will prompt you some of the files already exist and what do you want to do.  You will select to OVERWRITE the existing file.  

This process will take a little bit to do.  Once complete, you will visit yoursite.com/admin/upgrade to kick off the upgrader.  It will ask you to login with your ACP credentials and then walk you through the rest of the steps.  

@Marc Stridgen I apologize for getting involved in this topic, but maybe there really is some problem with auto upgrade...
Here's what happened to me - when I received an email that you activated 4.7.16, I, as usual, logged into my test installation - I started autoupgrade and it went perfectly (but note that in this installation I already have the 4.7.16 beta update) .
So far so good - but when I started a live site with the same intention to update, I was startled for a moment - because it turned out that the live site is also already with 4.7.16 - ie. for some reason when updating my test installation, the live site was also updated...
I.e. there is some mystery in your new release.
Again, I apologize for writing in this thread, but I thought this information would be useful to you.

Also - with many updates, the changed templates check returned nothing, even though there are important templates with changes from your original development.

 

28 minutes ago, beats23 said:

My hosting had PHP 8.3, and I thought being on the latest PHP was the best. 

That's a lesson I learned a long time ago.  🙂 The "latest" is not always the best.  In fact in the corporate world, most organizations run slightly older LTS releases of software instead of the hot off the press versions.  

The key question to ask is if there is something specific you need in the latest release (for example a known bug was fixed in the newest release that is causing problems for you).  From a security perspective, since 8.2 for example is still supported, if there was a major security issue, they would release the next sub point release (8.2.XX).  It would not require upgrading to 8.3.x until 8.2 is EOS.  

On 3/15/2024 at 8:31 PM, Jim M said:

Is your database connected to the same "instance"? If so, that would be the one way this could happen. Otherwise, they are not connected what-so-ever so would not be able to do this. Both test and live should have their own database and file set.

You're running PHP 8.3 which is not supported. Please downgrade to PHP 8.1 or 8.0

Oh come on. This should be controlled by the updater process.

I was running the forum on 8.3 without problems, but update is not possible?

BUT good news now: the update was working!

 

Just imagine what this feeling left for me:

First security problem in the old install

Then Virus warning in your installation files (and you just said don't worry about this)

Than running a forum with a security hole and no chance to fix it.

Not a good way how to treat customers.

34 minutes ago, Murmel said:

I was running the forum on 8.3 without problems, but update is not possible?

IPS has ALWAYS said that 8.3 is not officially supported. It’s not tested against it. While it may work for you, it’s not guaranteed to. 

So now you’re coming back to them upset because something did not work because you decided not to listen to them anyway?  I’m not sure how you can blame them for this. Just because it used to work does not mean it will always work when they clearly say that version is not supported or tested against. 

Before you complain about something, make sure your environment matches the system requirements. There is a reason those requirements exist… they don’t list them just to be difficult.