Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted February 28, 20241 yr We are having trouble getting .mov files to play. The files are small enough....but we get the following screen: I can download the video from the post and it plays fine on the computer.
February 28, 20241 yr Simple answer: don’t use ‘mov’. It’s a proprietary Apple-only format and was never meant to be used in the way you are intending to. The standardized format (which actually came out of mov) is MP4.
February 28, 20241 yr To clarify, this isnt an issue with the software. Its that your browser will not play it
February 28, 20241 yr Author Thanks for the responses. @opentype I am an admin and this was someone else's post and their video file. Since Invision Community specifically lists .mov as an acceptable file type, it makes zero sense that the files are not intended to be shared. Cheers.
February 28, 20241 yr 5 minutes ago, Patrick Tipton said: Thanks for the responses. @opentype I am an admin and this was someone else's post and their video file. Since Invision Community specifically lists .mov as an acceptable file type, it makes zero sense that the files are not intended to be shared. Cheers. Im a little confused by your response there. mov is an accepted filetype, however they are also apple specific and will only play on apple devices. This is not something over which we have control. You can of course limit the uploading to specific types of file if you wanted to do so
February 28, 20241 yr Author 5 minutes ago, Marc Stridgen said: Im a little confused by your response there. mov is an accepted filetype, however they are also apple specific and will only play on apple devices. This is not something over which we have control. You can of course limit the uploading to specific types of file if you wanted to do so I am playing back on a MacBook Pro, so I don't believe the problem is Apple. I am using Firefox, so it is possible that Firefox is causing the issue. I resaved the file as an MP4 and it now plays...
February 28, 20241 yr 3 minutes ago, Patrick Tipton said: I am playing back on a MacBook Pro, so I don't believe the problem is Apple. I am using Firefox, so it is possible that Firefox is causing the issue. I resaved the file as an MP4 and it now plays... Firefox does not support MOV. However, Safari does.
February 28, 20241 yr The video will play on Apple's own browser, which is Safari, because Apple owns Safari. The video will not play on Firefox because Apple does not own Firefox. People who use Safari will be able to play the video. People who don't use Safari will not be able to play the video.
February 28, 20241 yr Author OK....so the recommendation then is to limit the forum uploads to MP4's....since the world doesn't revolve around Apple?
February 28, 20241 yr As an admin, you could download the video, convert it to MP4 using handbrake then re-upload. https://handbrake.fr
February 28, 20241 yr 3 minutes ago, Patrick Tipton said: OK....so the recommendation then is to limit the forum uploads to MP4's....since the world doesn't revolve around Apple? We do offer automatic video encoding on our Teams and up plans on Cloud if that is of interest. If you deal with small video numbers though, you could indeed limit video uploading to MP4 since it is a universal format.
