Empty notification for account deletion

[Gabriel Torres]

Hi,

I am seeing this lately. An empty notification for user deletion. See screenshot.

I don't know which DB table I should be looking into to see if there is actually any account deletion request.

Thank you in advance.

 

Edited July 26, 2023 by Gabriel Torres

[Miss_B]

3 minutes ago, Gabriel Torres said:

I don't know which DB table I should be looking into to see if there is actually any account deletion request.

That would be the core_member_privacy_actions table.

[Nathan Explosion]

A possibility is that someone requested a deletion (triggering a notification) and then cancelled it. Maybe it's not tidied up, and just disassociated the member from the notification as opposed to removed the notification.

[Gabriel Torres]

@Miss_B Thanks!

@Nathan Explosion Not the case. The table has five records. The notifications are simply showing blank.

mysql> SELECT * FROM core_member_privacy_actions;
+----+-----------+--------------+----------+---------------------------+----------------------------------+
| id | member_id | request_date | approved | action                    | vkey                             |
+----+-----------+--------------+----------+---------------------------+----------------------------------+
|  4 |   1224358 |   1689211709 |        0 | delete_account_validation | c2648620b439e56e475e8c92e5d3a549 |
|  6 |   1224437 |   1689353744 |        0 | delete_account_validation | ff173ab75d2c52433ac3879b18d3f7ba |
|  7 |    954094 |   1689753250 |        0 | delete_account_validation | 8ef996a75c13f18214d8dc127b2b9c69 |
|  8 |    666863 |   1689804867 |        0 | delete_account_validation | bfcb444869464a65169db10c86c9c90b |
|  9 |   1152541 |   1689863595 |        0 | delete_account_validation | b3b9832a507a8bd6159e7870b81e3ff9 |
+----+-----------+--------------+----------+---------------------------+----------------------------------+
5 rows in set (0.00 sec)

I will need help from the IPS staff here, thanks!

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Gabriel Torres]

@Marc Stridgen Many thanks. I've created a new admin account for you guys. Take a look at the details there. Let me know if you need any additional info.

[Marc]

Its still not allowing access there. Please also ensure you update email where you currently have a display name. Just saved you encountering any confusion 🙂 

[Gabriel Torres]

@Marc Stridgen A need a valid email address from you as the one currently associated with your support account is bouncing. Please provide one in private. Thanks.

[Jim M]

6 minutes ago, Gabriel Torres said:

@Marc Stridgen A need a valid email address from you as the one currently associated with your support account is bouncing. Please provide one in private. Thanks.

I'm a little confused why you need a valid email. If so, please use one of your own emails and supply us the email address and password as mentioned.

[Gabriel Torres]

@Marc Stridgen @Jim M Fixed, see if works now.

[Jim M]

Unfortunately, the detail we have on file are still invalid. Just as a reminder, this is how you can view and update them:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Gabriel Torres]

@Jim M I changed the password. Please try now and let me know! 🙂

[Jim M]

Please be advised I have moved this to a ticket so we can investigate further. Please watch your email for further correspondence.