media Posted May 23, 2023 Share Posted May 23, 2023 20 min ago tried to apply the newest patch but got this. The license key is not valid. Please contact account assistance. my license is valid, and it is on auto renewal. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 23, 2023 Share Posted May 23, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
media Posted May 23, 2023 Author Share Posted May 23, 2023 (edited) 3 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Never mind I just tried to patch again and NO problem (Looks like something was wrong on your verification service on license but right now all good). Patch applied.... Thanks Edited May 23, 2023 by media Link to comment Share on other sites More sharing options...
Jim M Posted May 23, 2023 Share Posted May 23, 2023 5 minutes ago, media said: Never mind I just tried to patch again and NO problem (Looks like something was wrong on your verification service on license but right now all good). Patch applied.... Thanks Glad to hear it's all resolved. Might have been a temporary issue on our end or through the communication to our server. Link to comment Share on other sites More sharing options...
Ihia Posted July 10, 2023 Share Posted July 10, 2023 (edited) please helps , i get this error , i have tried to add my license key , but still the same Edited July 10, 2023 by Ihia Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 10, 2023 Share Posted July 10, 2023 Please try again now, and let us know the result Link to comment Share on other sites More sharing options...
Ihia Posted July 10, 2023 Share Posted July 10, 2023 same Link to comment Share on other sites More sharing options...
Ihia Posted July 10, 2023 Share Posted July 10, 2023 i tried every 20 min , but still get the same error Link to comment Share on other sites More sharing options...
TDBF Posted July 10, 2023 Share Posted July 10, 2023 Getting the same error whilst trying to update to the latest version. Link to comment Share on other sites More sharing options...
Clover13 Posted July 10, 2023 Share Posted July 10, 2023 (edited) I'm getting the same, blocked from installing things from Marketplace. I also tried to re-add my key via "Change License Key" but get an error "The license key supplied is not valid. Please check the provided key and try again or contact technical support for more assistance." Edited July 10, 2023 by Clover13 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 10, 2023 Share Posted July 10, 2023 4 minutes ago, Clover13 said: I'm getting the same, blocked from installing things from Marketplace. I also tried to re-add my key via "Change License Key" but get an error "The license key supplied is not valid. Please check the provided key and try again or contact technical support for more assistance." I've created a ticket from yours so we can look further into this (no other reason than yours was closest 😄 ) Clover13 1 Link to comment Share on other sites More sharing options...
Marianne dubouloz Posted July 10, 2023 Share Posted July 10, 2023 same problems today☹️ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 10, 2023 Share Posted July 10, 2023 If you are still having this issue, please do the following, which should now correct the problem Admin CP > License Key > Resync License Data TDBF 1 Link to comment Share on other sites More sharing options...
TDBF Posted July 10, 2023 Share Posted July 10, 2023 5 hours ago, Marc Stridgen said: If you are still having this issue, please do the following, which should now correct the problem Admin CP > License Key > Resync License Data Thank you, that worked for me. 👍 Link to comment Share on other sites More sharing options...
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