SUBRTX Posted April 5, 2023 Share Posted April 5, 2023 Hi, I have a paid club which charge member $10 for initial month, then $10 every 30 days for renew. I run this club for about 6 month. Yesterday, I decided to raised the fee. I changed the price to $20 for joining in, $30 for every 2 month for renew. The new price for initial month is working, members need to pay $20 to join in but for renewal though, it doesn't take effect immediately? I tested it by login as a member who's membership was expired on Feb 28th. I tried to renew the membership, and it still shows the fee of 1 month $10. Does this pricing change only works for new members only? How do I fix it for current expired members? Thanks. Link to comment Share on other sites More sharing options...
Marc Posted April 6, 2023 Share Posted April 6, 2023 When changing pricing, it should ask you if you want to update this for existing members. You would need to have selected to update this in order for it to be effective for current subscribers Link to comment Share on other sites More sharing options...
SUBRTX Posted April 6, 2023 Author Share Posted April 6, 2023 4 hours ago, Marc Stridgen said: When changing pricing, it should ask you if you want to update this for existing members. You would need to have selected to update this in order for it to be effective for current subscribers I just edited the price again, didn't see any prompt Link to comment Share on other sites More sharing options...
SUBRTX Posted April 6, 2023 Author Share Posted April 6, 2023 I did it on my test site too, it just applied the change, no further prompt ☹️ Link to comment Share on other sites More sharing options...
Marc Posted April 6, 2023 Share Posted April 6, 2023 I have created a ticket on this for you. Someone will be in contact as soon as possible Link to comment Share on other sites More sharing options...
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