Ember Stone Posted March 28, 2023 Share Posted March 28, 2023 I can't get my license to activate in any way tried everything and also reset the password, and it doesn't always get me the message below When I give the license key, I get this, I ever purchased an SSL to make sure everything is okay. There was an error communicating with the license server. Please try again later or contact technical support for assistance. Link to comment Share on other sites More sharing options...
Makoto Posted March 28, 2023 Share Posted March 28, 2023 Is this self-hosted or hosted with Invision? If it's self-hosted, make sure you're not blocking outbound connections on your server. I believe I've also seen a post where someone's host was forcing TLS v1.3 on outbound connections, which IPS' servers do not currently support (they currently use TLS v1.2), so you'll want to make sure your host isn't doing that as well. Link to comment Share on other sites More sharing options...
Ember Stone Posted March 28, 2023 Author Share Posted March 28, 2023 3 hours ago, Makoto said: Is this self-hosted or hosted with Invision? If it's self-hosted, make sure you're not blocking outbound connections on your server. I believe I've also seen a post where someone's host was forcing TLS v1.3 on outbound connections, which IPS' servers do not currently support (they currently use TLS v1.2), so you'll want to make sure your host isn't doing that as well. i am using a vps by leaseweb can you recommend me way to check that? Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 29, 2023 Share Posted March 29, 2023 8 hours ago, Ember Stone said: i am using a vps by leaseweb can you recommend me way to check that? If you have root level access, you might be able to check through the following command: curl --help all | grep -- --tlsv You should get some output that looks like: -1, --tlsv1 Use TLSv1.0 or greater --tlsv1.0 Use TLSv1.0 or greater --tlsv1.1 Use TLSv1.1 or greater --tlsv1.2 Use TLSv1.2 or greater --tlsv1.3 Use TLSv1.3 or greater If you don't see a line in there about TLS 1.2, you're most likely going to have a problem. There can be multiple lines, as TLS will negotiate to use the highest version that both sides have. But if TLS 1.2 does not exist, game over. Ember Stone 1 Link to comment Share on other sites More sharing options...
Ember Stone Posted March 29, 2023 Author Share Posted March 29, 2023 curl --help all | grep -- --tlsv -1, --tlsv1 Use TLSv1.0 or greater --tlsv1.0 Use TLSv1.0 --tlsv1.1 Use TLSv1.1 --tlsv1.2 Use TLSv1.2 --tlsv1.3 Use TLSv1.3 i got these Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 29, 2023 Share Posted March 29, 2023 (edited) Can your server reach IPS servers? Try something like wget https://remoteservices.invisionpower.com Do you have some sort of local firewall filtering outbound web requests? Edited March 29, 2023 by Randy Calvert Ember Stone 1 Link to comment Share on other sites More sharing options...
Ember Stone Posted March 29, 2023 Author Share Posted March 29, 2023 wget https://remoteservices.invisionpower.com --2023-03-29 05:59:47-- https://remoteservices.invisionpower.com/ Resolving remoteservices.invisionpower.com (remoteservices.invisionpower.com)... 52.222.139.115, 52.222.139.36, 52.222.139.65, ... Connecting to remoteservices.invisionpower.com (remoteservices.invisionpower.com)|52.222.139.115|:443... connected. HTTP request sent, awaiting response... 403 Forbidden 2023-03-29 05:59:47 ERROR 403: Forbidden. Getting this Link to comment Share on other sites More sharing options...
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