Maxtor Posted March 8, 2023 Share Posted March 8, 2023 it has stop there, cant do nothing. Link to comment Share on other sites More sharing options...
Jim M Posted March 8, 2023 Share Posted March 8, 2023 “MySQL server has gone away” is a hosting issue with your MySQL server. Please contact your hosting provider for assistance. Link to comment Share on other sites More sharing options...
Maxtor Posted March 8, 2023 Author Share Posted March 8, 2023 adminCP opens normal. so MySQL server is up. when i click "Continue Upgrade" , it goes on a dead loop, and returns time out. i see the following, and nothing else Link to comment Share on other sites More sharing options...
Maxtor Posted March 8, 2023 Author Share Posted March 8, 2023 (edited) My hosting support said that there is no any issue with mySQL, its up and running normal. all my other websites are working normal on same server. @Jim M Edited March 8, 2023 by Maxtor Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 8, 2023 Share Posted March 8, 2023 I suspect a query may be timing out, but we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Maxtor Posted March 8, 2023 Author Share Posted March 8, 2023 (edited) 9 minutes ago, Stuart Silvester said: I suspect a query may be timing out, but we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Done! @Stuart Silvester Edited March 8, 2023 by Maxtor Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 8, 2023 Share Posted March 8, 2023 10 minutes ago, Maxtor said: Done! @Stuart Silvester Thanks!. Issue solved, you're back online. Link to comment Share on other sites More sharing options...
Maxtor Posted March 8, 2023 Author Share Posted March 8, 2023 (edited) 8 minutes ago, Stuart Silvester said: Thanks!. Issue solved, you're back online. wow, you are so fast! thank you! problem solved one last question , @Stuart Silvester do i have to remove this file? Edited March 8, 2023 by Maxtor Stuart Silvester 1 Link to comment Share on other sites More sharing options...
Tracy Perry Posted March 9, 2023 Share Posted March 9, 2023 (edited) 14 hours ago, Stuart Silvester said: Thanks!. Issue solved, you're back online. Can I make a simple mention... for others that have this issue (or similar), it is REALLY beneficial for COMMUNITY support to detail in some form what was done to resolve the issue other than saying "it's fixed". It may eliminate others from contacting for support if it is something that they can do on their end. Edited March 9, 2023 by Tracy Perry tnn 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 9, 2023 Share Posted March 9, 2023 1 hour ago, Tracy Perry said: Can I make a simple mention... for others that have this issue (or similar), it is REALLY beneficial for COMMUNITY support to detail in some form what was done to resolve the issue other than saying "it's fixed". It may eliminate others from contacting for support if it is something that they can do on their end. Thank you for your feedback. We would indeed tend to do this, however there are occasions where there is a fix involved, which would simply be added to the software for a future release, and requires development to intervene to resolve an issue. Where It's a widespread issue, we would of course then patch which negates the need there. Link to comment Share on other sites More sharing options...
Tracy Perry Posted March 9, 2023 Share Posted March 9, 2023 (edited) 2 minutes ago, Marc Stridgen said: Thank you for your feedback. We would indeed tend to do this, however there are occasions where there is a fix involved, which would simply be added to the software for a future release, and requires development to intervene to resolve an issue. So, it was a coding issue that took developer intervention (with indicators it was a bug)? Even that would be good to know other than "it was fixed". 😉 Not trying to razz anyone...but more detail is always handy if a company is providing support via the forums and no longer via tickets as the primary avenue. Edited March 9, 2023 by Tracy Perry tnn 1 Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 9, 2023 Share Posted March 9, 2023 It was a hanging query on the customers server, it was stuck and wasn't processing at all. In combination with the other issue we were seeing during upgrades with invalid legacy data (from 2003/2004!) we removed the upgrade step, so no one else is going is going to have this issue anyway. Tracy Perry 1 Link to comment Share on other sites More sharing options...
Tracy Perry Posted March 9, 2023 Share Posted March 9, 2023 (edited) Thanks...so this was definitely an upgrade/conversion issue that involved legacy data. Was there some modifications made to the upgrade script that will allow others to possibly bypass this issue, or was it a one-off instance? I would have assumed that an upgrade would be able to cleanly handle legacy data, especially if it involved the base script. Edited March 9, 2023 by Tracy Perry Link to comment Share on other sites More sharing options...
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
Recommended Posts