Step 2: Unfinished Upgrade

[D-Rocks09]

I've been working with our hosting provider Namecheap. They looked at the logs and found out why the upgrade is getting stuck, but they said they are not able to help us as this is a web development issue. Any ideas what I can try next?

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Hello,

Thank you for your patience.

According to our check, the following error was triggered during the upgrade process in your error log (public_html/admin/upgrade/error_log):
[26-Feb-2023 03:10:08 UTC] PHP Fatal error: Declaration of IPS\videobox\_Video::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false) must be compatible with IPS\Content\_Item::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = IPS\Content\Hideable::FILTER_AUTOMATIC, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinTags = true, $joinAuthor = true, $joinLastCommenter = true, $showMovedLinks = false, $location = null) in /home/rockokym/public_html/applications/videobox/sources/Video/Video.php on line 487

As we can see from this line (must be compatible with IPS\Content\_Item::getItemsWithPermission) there is an incompatibility that occurred during the update process.

I'm afraid there are no server-side logs that could explain the issue. Even more, I do not see any new error logs too. As much as I would love to help you, unfortunately, this issue lays in the area of web development. As a web hosting-oriented company, questions concerning web development and code debugging are out of our support scope just because we are not always skilled enough to assist, recommend and advise in this area. Hence, I would rather suggest you consult with a web developer regarding this topic.

Should you have any questions or need further assistance on the matter, please do not hesitate to contact us again.

Looking forward to hearing from you.

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Best Regards,
Mykyta Shulha,
Namecheap Customer Support

[Randy Calvert]

38 minutes ago, D-Rocks09 said:

PHP Fatal error: Declaration of IPS\videobox\_Video::getItemsWithPermission

That looks like an issue with your third party resource, videobox.  You might want to work with the resource author or remove the resource. 🙂 

[Marc Stridgen]

I would probably contact the author on this in the first instance, and if you are then still having issues, revert to yoru backup and remove that application before upgrading again.